Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$120K - $145K *

Transform enterprise-scale contact center operations by developing a cutting-edge routing engine. Collaborate across teams to ensure intelligent distribution of interactions, optimizing for performanc...

New York, NYRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Build innovative routing engines for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels. Collaborate with cross-functional teams to optimize perf...

Edmonton, ABRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Innovate and lead the development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels while optimizing for performa...

Dallas, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Manage client relationships and drive revenue growth through strategic account planning, contract renewals, and performance analysis. Collaborate with teams to ensure client satisfaction and successfu...

Toronto, ONRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $135K *

Elevate our proposal management efforts by leading strategic submissions, fostering collaboration among teams, and enhancing our pursuit capabilities to secure high-value projects that improve infrast...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Build strategic partnerships and drive growth in distribution channels across North America. Focus on relationship management, revenue growth, and channel enablement to enhance business performance an...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $125K *

Elevate product strategy and delivery by leading a multidisciplinary team to ensure alignment with stakeholder needs and mission-critical outcomes in a fully remote environment...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Drive impactful initiatives by leading complex workstreams that enhance performance, reduce costs, and mitigate risks. Collaborate across teams to influence outcomes and implement strategic improvemen...

Denver, CORemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $190K *

Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $185K *

Lead cross-functional teams to drive infrastructure remediation programs, improving performance and reliability across AI and hyperscale data center environments. Collaborate with engineering and oper...

British Columbia, CARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $188K *

Join a team that's dedicated to enhancing operational capabilities and delivering high-quality servicing experiences. Collaborate across functions to drive scalable solutions and ensure agents are equ...

CanadaRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Bring your expertise to drive continuous improvement in manufacturing operations. Collaborate with cross-functional teams to manage projects, enhance processes, and lead digital transformations in a f...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Drive project success as a Global Lead Project Manager, overseeing cross-functional teams to ensure timely, quality delivery of clinical trials while managing customer expectations and financial stewa...

North Carolina, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join us to lead medium- to high-complexity IT projects, driving outcomes through effective stakeholder engagement, decision-making, and innovative use of AI tools to enhance project delivery and PMO p...

Farmington, MIRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$117K *

Join a dynamic sales team to drive growth in key accounts, leveraging innovative digital solutions to enhance customer experiences and achieve sales targets. Utilize consultative selling to empower de...

Ontario, CARemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $175K *

Join us to lead multidisciplinary engineering teams in delivering complex IT modernization projects for the U.S. Department of State, ensuring technical excellence and alignment with mission objective...

Washington DC, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $128K *

Transform data-driven applications by leveraging your software development expertise. Collaborate with multidisciplinary teams to design, implement, and enhance solutions that improve decision-making...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Transform the Sales and Customer Experience landscape by leading enablement and training initiatives. Oversee onboarding, training relevance, and cross-functional collaboration to enhance team perform...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$200K - $250K *

Lead and innovate security operations to enhance threat detection, incident response, and exposure management. Drive team growth and establish a robust operating model while collaborating across techn...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Drive customer success by aligning technical capabilities with needs, enhancing packaging innovation, and executing strategic initiatives through collaboration and data-driven insights to achieve meas...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $171K *

Transform client success by delivering tailored support and strategic insights, ensuring seamless onboarding and ongoing engagement with our innovative platform. Leverage your expertise in energy engi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$171K - $300K *

Take ownership of architecting and developing AI-driven backend solutions for Access Security, enhancing identity intelligence and risk detection while collaborating with cross-functional teams to del...

Minneapolis, MNRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$168K - $285K *

Lead the development of Test & Code Coverage capabilities, transforming complex challenges into actionable strategies. Collaborate with cross-functional teams to enhance software quality and streamlin...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Empower data management excellence by leading clinical studies, ensuring quality deliverables, and mentoring junior staff. Collaborate with sponsors to meet project timelines and optimize processes wh...

Toronto, ONRemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $130K *

Unlock potential by leading the design and optimization of secure cloud-native platforms. Collaborate across teams to enhance software delivery, implement CI/CD pipelines, and drive best practices in...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.