Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$135K - $150K *

Unlock potential by overseeing project operations and client relationships, driving growth through strategic partnerships and best practices. Lead teams to achieve business goals while ensuring high s...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Develop exceptional engineering teams by leading technical direction, fostering ownership, and driving customer-focused outcomes. Empower talent to tackle complex challenges while ensuring high standa...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Take ownership of the onboarding experience for diverse brands, managing complex setups and driving initiatives to enhance efficiency. Collaborate cross-functionally to ensure seamless launches while...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$75K - $90K *

Elevate your career by leading a team of Onboarding Engineers, driving project efficiency, and enhancing processes. Foster collaboration and accountability while ensuring high-quality service delivery...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate customer success by leading a dynamic team focused on driving adoption, enhancing relationships, and achieving measurable outcomes through collaboration and strategic initiatives across variou...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Unlock potential by leading the development of innovative products that leverage AI, ensuring stakeholder engagement, strategic vision, and delivery of solutions that meet enterprise customer needs in...

Denver, CORemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$87K - $135K *

Unlock your potential by leading a dynamic Knowledge Management program that enhances IT support services, fosters collaboration, and drives efficiency for a large-scale enterprise environment. Make a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Lead cross-functional programs to enhance a high-performance cloud platform. Drive strategic initiatives, mentor teams, and improve engineering productivity while collaborating closely with software e...

New York City, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$156K - $215K *

Empower innovation in advanced networking and enterprise solutions by defining strategic roadmaps and driving product lifecycle planning across high-speed networking, optical technologies, and AI plat...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$165K - $175K *

Join a dynamic engineering team as a Senior Technical Advisor, providing strategic guidance on emerging technologies and systems integration while supporting Agile program execution and modernization...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $150K *

Unlock growth by driving sales and building client relationships in the robotics and automation sectors. Collaborate with teams to deliver tailored solutions and exceed revenue targets while represent...

Boston, MARemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $155K *

Optimize the marketing automation ecosystem to enhance campaign execution, drive integration and operational excellence while collaborating with cross-functional teams to meet evolving business needs...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$108K - $216K *

Lead the charge in shaping technical solutions for complex partner engagements across multiple regions. Drive product adoption, mentor a high-performing team, and enhance strategic partnerships to acc...

Hoboken, NJRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$94K - $141K *

Advance customer satisfaction by leading a dedicated team, ensuring service excellence, and mentoring personnel while managing operational metrics and maintaining strong client relationships in a dyna...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Business Services

$100K - $140K *

Lead the charge in architecting and building intelligent systems for autonomous GRC workflows, leveraging C#/.NET and Blazor to create scalable, high-performance solutions that drive innovation and ef...

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3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining professional services by owning the SOW process, driving revenue, and leading AI deployment initiatives. This pioneering role offers a unique opportunity to create scalab...

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Reposted today

  •   Less than 5 years exp.  •   Information Technology

$70K - $110K *

Elevate your career as a CyberArk SME/DevOps Engineer, implementing secure solutions for federal modernization. Leverage your expertise in privileged access management to drive best practices and enha...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that's dedicated to resolving complex technical issues for enterprise customers. Leverage your expertise in observability tools and coding to drive systemic improvements and enhance custom...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$75K - $90K *

Accelerate market presence by building strategic relationships and networks. Engage with community and industry leaders to create opportunities, manage referrals, and enhance visibility, ultimately dr...

Dallas, TXRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$61K - $102K *

Transform customer relationships by managing a high-volume portfolio, driving renewals, upsell, and cross-sell opportunities while ensuring exceptional engagement and retention across North America...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$190K - $210K *

Transform the owner activation journey by streamlining processes from agreement to live listing. Drive metrics on activation rates and retention while collaborating with teams to enhance onboarding ef...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$145K - $185K *

Grow your career with a leading specialty contractor managing complex heavy civil projects. Collaborate with diverse teams to ensure safety, quality, and client satisfaction while driving project succ...

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1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $125K *

Champion a positive employee experience by driving People Operations initiatives, ensuring compliance, optimizing HR processes, and fostering a culture of collaboration and support within a mission-dr...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Transform correctional technology solutions by serving as a trusted advisor, enhancing customer relationships, and driving adoption through strategic guidance and expertise. Engage with stakeholders t...

Phoenix, AZRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $190K *

Lead the charge in driving HVAC revenue growth by managing a team of Key Account Managers, developing strategic partnerships, and executing go-to-market strategies across North America’s OEM landscape...

Indiana, USRemote

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.