Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
Principal Engineer, Field Service - North Dakota
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Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...
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Lead the charge in software engineering excellence, guiding modernization initiatives while mentoring engineers to enhance reliability and scalability in cloud environments...
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Join a team that's driving strategic cybersecurity initiatives to enhance security posture, reduce risk, and achieve compliance. Collaborate across technical and business domains to ensure successful...
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Empower enterprise clients by leading strategic account engagement, driving AI adoption, and ensuring long-term customer success. Collaborate with cross-functional teams to deliver exceptional service...
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Call Centre Process & Field Operations Leader
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Join a team that's driving operational excellence in Call Centre processes and digital solutions. Lead cross-functional initiatives to enhance customer experience, streamline workflows, and implement...
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Sr Tech Support Engineer MI -1 (for medical imaging devices)
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Join a team that's dedicated to providing exceptional remote technical support for complex issues across our product lines. Collaborate with peers to resolve challenges and ensure customer satisfactio...
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Senior Competitive Intelligence Manager
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Shape competitive strategies by analyzing market trends and competitors. Drive insights for data and AI security, supporting diverse stakeholders globally. Own competitive messaging and tools to enhan...
3 weeks ago
Senior Manager, People Operations
$133K - $183K *
Join a team that's redefining People Operations by leading global strategies and scalable programs. Drive employee lifecycle enhancements, optimize service delivery, and foster a high-performing cultu...
3 weeks ago
Senior Manager, Service Marketing & Product Management - REMOTE
$170K - $195K *
Transform global service growth strategies and drive profitable solutions through innovative commercial offerings, pricing, and customer insights while leading a dynamic team in a fully remote environ...
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$160K - $195K *
Partner with us to drive enterprise growth by managing client relationships, aligning strategies, and maximizing value across accounts. Lead cross-functional teams to deliver exceptional outcomes and...
5 days ago
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Optimize IT operations by managing systems, enhancing security, and leading projects. Ensure seamless network infrastructure and provide technical support while coordinating with vendors and maintaini...
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Staff Product Marketing Manager (PMM), Provider Growth
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Champion provider growth by shaping strategies that enhance engagement and acquisition. Collaborate cross-functionally to create compelling messaging and drive impactful go-to-market initiatives, ensu...
2 weeks ago
$95K - $115K *
Transform client relationships by driving new business opportunities within existing accounts. Leverage your sales expertise to identify needs, engage stakeholders, and collaborate with teams to deliv...
3 days ago
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Join a dynamic team to oversee and optimize the steel supply chain for modular construction, ensuring cost-effective sourcing and quality through strategic negotiations and capacity management across...
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Services Project Manager - REMOTE
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Lead large-scale projects, collaborating with diverse teams to drive customer success and value realization through Digital Thread solutions, ensuring effective management of scope, budget, and qualit...
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Principal Client Success Manager, Payer
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Lead the charge in enhancing client success by strategically advising high-impact clients, fostering executive relationships, and driving solution adoption while mitigating risks and ensuring measurab...
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Drive sales growth by engaging with decision-makers in government agencies. Build relationships, identify opportunities, and collaborate with teams to deliver Investigative Intelligence solutions acro...
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Sage HCM Implementation & Support Manager
$100K - $182K *
Lead client implementations and provide ongoing support for Sage HCM solutions. Guide customers through the full implementation lifecycle, ensuring successful outcomes and optimizing their HCM environ...
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Join a team that's transforming endpoint management by leading the integration of SCCM, Tanium, JAMF, and Intune. Oversee a skilled team, drive compliance, and ensure operational efficiency across Win...
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$120K - $145K *
Drive the future of cybersecurity by managing and enhancing security tools, protecting enterprise systems, and securing AI applications. Collaborate across IT and engineering to ensure robust security...
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Director, Field Product Management
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Unlock the potential of our data center maintenance strategy. Lead the development of comprehensive maintenance plans, manage vendor relationships, and ensure operational excellence across multiple si...
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Shape the future of cybersecurity by providing expert guidance and support to clients. Collaborate with cross-functional teams to enhance customer experience and drive adoption of solutions, ensuring...
1 week ago
Senior Demand Generation Manager
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Lead demand generation initiatives to drive sustainable pipeline growth and market engagement. Collaborate cross-departmentally to optimize strategies, mentor teams, and enhance brand awareness throug...
2 weeks ago
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.