Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$90K - $110K *

Shape integrated marketing strategies and manage complex client relationships. Collaborate with senior leadership to execute plans, connect marketing efforts to business goals, and enhance operational...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$100K - $127K *

Contribute to product strategy and lifecycle management, ensuring alignment with customer needs and market trends. Collaborate with cross-functional teams to drive product development and sustainment...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$107K - $150K *

Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engage with our team as a Senior Services Engineer, driving B2B integration and managed file transfer solutions. Ensure operational excellence and reliability in mission-critical systems while providi...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Engage with clients to drive project success, manage relationships, and ensure quality deliverables. Oversee project financials and timelines while fostering collaboration and communication across tea...

San Francisco, CARemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Optimize IT operations by managing day-to-day support for macOS and Windows environments, ensuring seamless onboarding/offboarding, and administering SaaS platforms while enhancing user experience and...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive commercial excellence by enhancing sales performance through analytics, CRM governance, and cross-functional collaboration. Lead initiatives that empower teams with actionable insights, ensuring...

Atlanta, GARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Advance your career by leading our Customer Support teams, driving strategy and innovation. Oversee a 25-member organization, enhancing partner experiences through AI-enabled, human-centered support w...

St. Mary Of The Woods, INRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$81K - $142K *

Champion the growth of channel partnerships across North America, driving distributor performance and strategic key account sales in industrial printing solutions. Leverage market insights to enhance...

Missouri, USRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$96K - $128K *

Join a team that's driving growth in military and government aviation markets. Develop key relationships, capture new opportunities, and lead complex sales cycles while ensuring compliance with procur...

El Segundo, CARemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$175K - $215K *

Drive your career with a hands-on role in pre-sales, managing a team of security engineers while delivering technical solutions and engaging with clients to enhance business growth and security strate...

Toronto, ONRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Elevate regional marketing efforts by driving pipeline growth through events and partnerships. Collaborate closely with Sales to enhance demand generation and position the company as a leader in AI se...

California, USRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $155K *

Join a team that's driving operational excellence in material handling. Lead initiatives to enhance equipment reliability, manage vendor performance, and optimize processes within a large-scale supply...

Bentonville, ARRemote

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $155K *

Lead operational excellence in material handling equipment services, driving vendor management, budget oversight, and continuous improvement initiatives. Collaborate cross-functionally to enhance serv...

Bentonville, ARRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$105K - $125K *

Join a team that's dedicated to leading impactful projects in a dynamic environment. As a Project Manager, you'll coordinate efforts across multidisciplinary teams, ensuring alignment and delivering h...

Washington DC, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$143K - $197K *

Accelerate progress at a global scale by leading business development initiatives, managing teams, and crafting strategic plans to drive revenue growth while navigating complex client relationships an...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$127K - $195K *

Advance your career by acting as a trusted advisor in optimizing customer investments in SAP S/4HANA. Collaborate with teams to deliver quality services, manage expectations, and drive technical discu...

Newtown Square, PARemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Grow your career with a dynamic team focused on client retention and revenue growth. Drive go-to-market strategies for new products while nurturing key relationships and championing client needs in a...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Join a dynamic team as you analyze employee engagement data, guide organizations in strategy development, and facilitate workshops to enhance workplace culture. Collaborate with HR leaders globally to...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$134K - $185K *

Empower HR processes by leading IT solutions development and governance. Collaborate with HR leaders to align technology strategies with business needs, ensuring effective implementation and managemen...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $160K *

Create impactful data solutions by leading a cross-functional team in managing high-priority IT projects for federal clients. Drive collaboration and ensure project success through effective communica...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$68K - $118K *

Empower your career by providing L2/L3 support for Surgery and Endoscopy applications. Collaborate with clinical teams to troubleshoot and resolve issues, ensuring seamless operations in a fast-paced...

Frisco, TXRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Transform client engagements by leading cross-functional teams to deliver automation solutions on time and within budget, ensuring alignment with strategic objectives and high-quality standards throug...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive product strategy by leveraging CMC expertise to translate customer needs into actionable requirements, collaborating with cross-functional teams to deliver user-focused solutions in an agile env...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$130K - $150K *

Join a dynamic team to lead risk management for large-scale construction projects. Drive risk identification, reporting, and mitigation strategies while collaborating with diverse stakeholders to ensu...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.