Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$100K - $120K *

Empower growth by managing and expanding client partnerships in Canada. Drive new business acquisition and revenue growth while collaborating with cross-functional teams to deliver tailored security s...

Ontario, CARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $160K *

Lead the future of enterprise implementations in the medical device sector. Own end-to-end project delivery, ensuring rigorous management of scope, timelines, and client relationships while adapting p...

San Diego, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading technical strategies and ensuring application integrity. Collaborate with cross-functional teams to drive innovation, optimize performance, and implement best practices...

Ohio, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$174K - $215K *

Architect the future of vulnerability intelligence by owning product strategy, roadmap, and AI integration. Collaborate with engineering and analysts to deliver impactful solutions that enhance custom...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Champion regional growth and training excellence by leading a team of instructors, driving customer engagement, and optimizing training operations to enhance performance and satisfaction across divers...

Atlanta, GARemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$192K - $353K *

Contribute to critical DoD M&S initiatives by providing operational expertise in tactical aviation. Guide development efforts to ensure mission effectiveness and advise stakeholders as a Trusted Opera...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$180K - $220K *

Innovate your career by joining a dynamic team focused on translating complex defense requirements into actionable software features, driving product adoption and revenue growth in the Spectrum Domina...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$130K - $150K *

Drive your career with a strategic role leading product vision and evolution in the Servicing domain. Transform customer interactions across policy management and claims, ensuring intuitive, scalable...

Minnesota, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$66K - $106K *

Shape the future of technical support by ensuring reliable operation of Shared System Maintainer cycles. Collaborate with developers and analysts to enhance testing environments and troubleshoot issue...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $103K *

Unlock potential by leading strategic partnerships and driving revenue growth through effective management of Fortinet business development resources and collaboration with sales teams...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $297K *

Drive strategic growth by leading capture efforts for large federal contracts. Collaborate with senior leaders to develop winning strategies and engage clients effectively. This remote role requires s...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engineer scalable Salesforce solutions to optimize go-to-market operations, enhancing automation, territory management, and integrations for a rapidly growing sales organization. Collaborate with stak...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $215K *

Architect innovative solutions to complex technical challenges, driving platform direction and enabling deep specialists. You'll tackle high-leverage problems that define our future capabilities and e...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in optimizing sales operations by enhancing processes, managing CRM tools, and collaborating with cross-functional teams to drive efficiency and performance across the organization...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Pioneer innovative eDiscovery solutions by managing complex projects, collaborating with legal teams, and mentoring staff. Ensure quality deliverables while exceeding client expectations through exper...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$145K - $160K *

Lead the charge in transforming member support by defining strategy, enhancing team performance, and integrating AI solutions. Drive operational excellence while fostering a culture of empathy and acc...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in designing and implementing complex operational workflows that enhance service delivery and client experience. Collaborate with cross-functional teams to drive continuous improvement...

Johnson City, TNRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Optimize your career as a Technical Project Manager, overseeing equipment procurement and supply chains. Collaborate with cross-functional teams, manage budgets, and negotiate contracts to ensure proj...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Innovate testing and automation systems to enhance software release confidence. Lead technical direction, integrate AI for efficiency, and ensure reliable verification processes while fostering collab...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Join us to lead complex clinical trials, ensuring timely delivery of clean data while managing operational quality and team performance. Collaborate across departments to meet project goals and mainta...

North Carolina, USRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $165K *

Drive the development and continuous improvement of a unified Quality Management System across global manufacturing sites, ensuring compliance, scalability, and alignment with ISO standards while coll...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$82K - $105K *

Transform complex network infrastructures by designing, deploying, and managing solutions for diverse clients. Leverage your expertise to troubleshoot issues, enhance security, and ensure high availab...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Shape integrated marketing strategies and manage complex client relationships. Collaborate with senior leadership to execute plans, connect marketing efforts to business goals, and enhance operational...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$100K - $127K *

Contribute to product strategy and lifecycle management, ensuring alignment with customer needs and market trends. Collaborate with cross-functional teams to drive product development and sustainment...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.