Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$100K - $120K *

Shape customer success by building strong partnerships, managing accounts, and translating data into actionable insights. Drive advocacy and operational efficiency while collaborating cross-functional...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$67K - $101K *

Innovate your sales career by driving revenue growth and building lasting customer relationships. Own your territory, manage the full sales cycle, and collaborate with teams to accelerate deals and en...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Optimize building assessments and capital projects while leading teams and managing client relationships. Oversee project scopes, budgets, and timelines to deliver impactful outcomes in a collaborativ...

Victoria, BCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Lead and mentor a global team overseeing clinical trial supply operations. Drive compliance and operational excellence across clinical logistics activities, ensuring timely delivery of materials that...

Pennsylvania, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Lead mechanical installations for automated systems, ensuring safety and efficiency. Mentor a team, manage schedules, and travel extensively to client sites. Drive project success through effective co...

Huntsville, ALRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Shape the future of product strategy by leading cross-functional teams to drive customer outcomes and business results. Own the vision, roadmap, and execution while leveraging AI to enhance efficiency...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Transportation

$163K - $227K *

Take ownership of product strategy and outcomes, leading a cross-functional team to drive customer adoption and revenue growth while leveraging AI to enhance operational efficiency and innovation...

CanadaRemote

Yesterday

  •   8 - 10 years exp.  •   Transportation

$90K - $105K *

Lead the charge in enhancing property maintenance operations across multiple communities. Provide expert support and management in service operations, vendor relations, and staff training while travel...

Denver, CORemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead the technology vision and strategy, driving innovation and operational excellence across infrastructure, applications, and cybersecurity while fostering a culture of service and continuous improv...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $180K *

Seeking a visionary leader to drive quality engineering transformation, establish automation strategies, and enhance quality governance across engineering teams, ensuring excellence in software delive...

Plano, TXRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Accelerate progress at driving new business and expanding existing accounts by building executive relationships and leading complex negotiations. Collaborate with a virtual team to achieve multi-year...

Montreal, QCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Take ownership of strategic accounts, driving growth and building executive relationships. Lead complex deals and account strategies to secure new logos and expand existing portfolios, ensuring custom...

Minneapolis, MNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform your career by driving strategic growth and building executive relationships. Lead complex negotiations and account management while leveraging tools to optimize performance across a diverse...

Ottawa, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$101K *

Join a team that's dedicated to enhancing customer packaging performance through technical expertise. Provide vital support in equipment operations, conduct audits, and facilitate training while trave...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$136K - $175K *

Drive operational excellence by enhancing supplier performance and mitigating part shortages. Collaborate cross-functionally to ensure delivery continuity while upholding safety and quality standards...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $350K *

Pioneer a global Forward Deployed Engineering team to drive AI solutions, shaping client environments with innovative prototypes and scalable products. Lead technical teams, define operating models, a...

Plano, TXRemote

3 days ago

  •   11 - 15 years exp.  •   Technical Services

$94K - $148K *

Join a team that's redefining technology sourcing strategies to drive savings and innovation. Lead cross-functional collaboration, manage supplier performance, and coach a talented team to optimize te...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $175K *

Drive innovative technology solutions by leading Agile project management efforts, fostering client relationships, and guiding teams through the complete solution delivery lifecycle to ensure successf...

Mclean, VARemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the evolution of integrated Talent Programs, enhancing performance, development, and employee experience across the organization. Drive strategic initiatives and foster collaboration to meet curr...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$130K - $150K *

Lead the charge in driving program delivery and portfolio management for a dynamic Security team, ensuring effective execution of enterprise initiatives while fostering cross-functional collaboration...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $132K *

Unlock customer success by leading onboarding and technical support for Media API clients. Collaborate across teams to ensure seamless integrations and foster long-term relationships, enhancing user e...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $100K *

Unlock potential by driving sales of innovative video security solutions across Western Canada. Leverage your expertise to build relationships, execute strategies, and grow business in a dynamic, coll...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$200K - $225K *

Join a dynamic team to drive growth and retention for US ISV partners across payments and money movement. Lead a team of account managers, design strategies, and enhance partner experiences to achieve...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$215K - $255K *

Grow your career by leading the evolution of a dynamic training program for early-career Solutions Engineers, ensuring high-quality learning experiences and effective deployment into the field while f...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of project management by leading complex initiatives, ensuring timely delivery and budget adherence while leveraging your expertise in Material Handling Systems and team leadership to...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.