Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$85K - $115K *

Lead the charge in driving product adoption and optimizing customer success through hands-on technical guidance, ensuring clients maximize value from their SaaS solutions while managing complex accoun...

CanadaRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $250K *

Drive growth and revenue in the public safety sector by managing sales opportunities, building relationships, and executing territory plans. Collaborate with teams to deliver solutions that meet evolv...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Champion the standardization of field service operations by driving quality and efficiency improvements. Collaborate with cross-functional teams to implement best practices and technologies, enhancing...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform claims management by leading a high-performing team, ensuring effective investigation and resolution of Liability claims while adhering to company standards and fostering employee developmen...

Metairie, LARemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$131K - $155K *

Lead the charge in managing diverse real estate projects, guiding a team of project managers to deliver exceptional results while ensuring client satisfaction and financial accountability throughout t...

Costa Mesa, CARemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$101K - $169K *

Optimize North American sales processes and systems to enhance efficiency, drive adoption, and improve outcomes. Collaborate with teams to identify issues, implement solutions, and ensure consistent u...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Transportation

$116K - $143K *

Drive the success of Material Movement Automation projects by leading cross-functional teams, managing timelines and budgets, and ensuring operational readiness while prioritizing safety and quality a...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$135K - $185K *

Transform data into actionable insights by enhancing financial models, optimizing sales performance, and driving operational efficiencies. Collaborate with cross-functional teams to support strategic...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Optimize operations in high-volume e-commerce fulfillment centers by leading teams, validating system capabilities, and establishing efficient workflows to drive scalable and successful launch initiat...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in shaping go-to-market strategies for Playout and Infrastructure products, driving visibility and engagement through compelling messaging and strategic partnerships across teams to me...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Join a team that's redefining product marketing for broadcast technology. Drive go-to-market strategies, craft compelling messaging, and collaborate across teams to elevate our Playout and Infrastruct...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Shape the future of clinical trials by driving business development initiatives, identifying opportunities with sponsors and CROs, and promoting CTSdatabase's services to enhance growth and profitabil...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $115K *

Join a dynamic team to perform start-up, maintenance, and repair of critical power equipment. Leverage your expertise in AC/DC power electronics while providing exceptional customer service and managi...

CanadaRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$142K - $203K *

Design and optimize AI-ready networking infrastructures to support high-performance computing and data-intensive workloads. Collaborate with customers to assess, plan, and implement scalable solutions...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $210K *

Lead the charge in AI-driven product innovation, enhancing workflows and productivity while establishing governance for safe, scalable solutions. Collaborate across teams to unlock revenue opportuniti...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $160K *

Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $142K *

Join a team that's driving innovation in life sciences sales. Lead a dynamic sales team to enhance customer success and business growth while developing strategic plans and fostering key relationships...

Massachusetts, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Join a team that's redefining operational excellence by driving product innovation for fleet management. Collaborate across functions to enhance delivery quality, optimize performance, and elevate cus...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Unlock potential by driving innovative solutions in corporate travel technology. This role focuses on programming, system integration, and enhancing agent workflows to boost productivity and operation...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$70K - $117K *

Lead innovative structural engineering solutions for marine vessels, ensuring integrity and compliance with maritime standards. Collaborate with teams to enhance operational safety and performance in...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Lead the development of a robust web application by designing, coding, and testing software while mentoring junior engineers. Collaborate on process improvements and ensure compliance with industry re...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive impactful global clinical trials as a Project Manager, leading cross-functional teams to ensure project delivery on time, within budget, and to quality standards while managing vendor relationsh...

North Carolina, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Shape customer success by building strong partnerships, managing accounts, and translating data into actionable insights. Drive advocacy and operational efficiency while collaborating cross-functional...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$67K - $101K *

Innovate your sales career by driving revenue growth and building lasting customer relationships. Own your territory, manage the full sales cycle, and collaborate with teams to accelerate deals and en...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.