Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$106K - $177K *

Shape customer success by managing enterprise accounts, driving satisfaction and retention through strategic guidance, proactive support, and relationship building. Collaborate with sales teams to max...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Lead the charge in quality engineering for critical assessment platforms, driving testing excellence and automation maturity. Collaborate with cross-functional teams to ensure reliability and scalabil...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$111K - $137K *

Unlock the potential of IT governance by overseeing and enhancing the IT control environment across multiple regions. Collaborate with stakeholders to ensure compliance, mitigate risks, and drive cont...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$211K - $253K *

Drive the vision and strategy for enterprise deployment solutions, owning product roadmaps and competitive positioning. Collaborate with cross-functional teams to adapt offerings for compliance and co...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$178K - $338K *

Inspire innovation in healthcare by architecting RPA solutions that streamline revenue cycle processes while providing project management and technical expertise to drive client success and team colla...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $135K *

Join a team that's dedicated to enhancing leadership and organizational capabilities through innovative learning solutions. This role focuses on translating business strategies into engaging developme...

Bellevue, WARemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Pioneer the success of large-scale construction projects, ensuring timely delivery and quality standards. Lead diverse teams, manage client relationships, and drive strategic planning while overseeing...

Texas, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $221K *

Unlock the potential of optical networking solutions for AI connectivity, leading strategic engagements with North American CSPs. Drive commercialization and product roadmap development while balancin...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $140K *

Empower your career by driving product marketing success through strategic commercialization, effective messaging, and cross-functional collaboration. Lead initiatives that translate complex data solu...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $185K *

Lead end-to-end program execution and delivery for key accounts, ensuring compliance and stakeholder engagement while identifying growth opportunities through data-driven insights and cross-functional...

Mclean, VARemote

Today

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Elevate inventory management by leading cross-functional teams to enhance accuracy, compliance, and financial integrity. Drive process improvements and support strategic initiatives to optimize invent...

Ohio, USRemote

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead the charge in scaling a dynamic Sales Engineering team, driving technical execution and customer engagement. Collaborate with sales leaders to transform customer needs into successful outcomes wh...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$130K - $150K *

Champion project success by leading complex engineering initiatives from concept to completion. Collaborate with teams to ensure timely, budget-friendly delivery while maintaining high quality and saf...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Transform organizational change by leading client engagements, developing tailored OCM plans, and ensuring user adoption with minimal disruption. Collaborate with stakeholders to drive successful chan...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in transforming measurement experiences by integrating retailer data into a unified reporting platform. Collaborate with partners to enhance data flow and deliver actionable insights f...

Toronto, ONRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$66K - $101K *

Empower your career by providing remote technical support, resolving incidents, and ensuring service delivery excellence. Collaborate with clients and teams to maintain high service levels and drive c...

Oregon, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead daily service desk operations, ensuring efficient ticket management, staffing, and quality support. Collaborate with teams to enhance service delivery and customer experience while overseeing inc...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $220K *

Transform complex defense requirements into actionable product strategies, driving technical execution and market adoption for cutting-edge Electronic Warfare and Sensing Solutions. Collaborate with c...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$127K - $168K *

Drive impactful program management by overseeing service contracts, enhancing client relationships, and ensuring successful deployment of smart grid solutions. Collaborate with teams to meet performan...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$64K - $104K *

Manage configuration baselines for a multinational SATCOM program, ensuring integrity across hardware, software, and documentation. Collaborate with cross-functional teams to support lifecycle managem...

Kissimmee, FLRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $152K *

Elevate the synergy between Sales strategy and technology delivery, translating business needs into actionable engineering specifications. Drive system enhancements and ensure seamless collaboration a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $155K *

Lead cross-functional teams to drive enterprise modernization through AI solutions. Oversee complex implementations, ensuring alignment across technical and business stakeholders while delivering meas...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Deliver your expertise to build and configure advanced customer contact center solutions on Google’s CCAI Platform, ensuring seamless implementation and thorough testing while collaborating with stake...

Mississauga, ONRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Empower customer experiences by building and configuring advanced contact center solutions on Google CCAI. Collaborate with stakeholders to implement and test IVR systems, ensuring seamless integratio...

Atlanta, GARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Optimize customer contact center solutions by building and configuring Google CCAI systems. Ensure accurate implementation, thorough testing, and clear documentation while collaborating with stakehold...

Waterloo, ONRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.