Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$110K - $130K *

Join us to manage large-scale infrastructure projects, overseeing all phases from planning to execution. Collaborate with diverse teams to ensure alignment with regional development strategies and dri...

Texas, USRemote

2 days ago

  •   8 - 10 years exp.  •   Staffing

$120K - $145K *

Shape product configurations on order entry platforms, enhancing sales technology. Collaborate with cross-functional teams to implement features, drive improvements, and ensure alignment with business...

Zionsville, INRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Partner with us to lead and innovate in software localization engineering, enhancing global product experiences through advanced localization technologies and team leadership. Drive strategic initiati...

Cary, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$63K - $105K *

Champion the development of AI agents and workflows, leveraging GenAI.mil to create innovative automated solutions. Collaborate with cross-functional teams to enhance processes and deliver high-qualit...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $230K *

Grow your career with a leadership role overseeing global operations, focusing on strategy development, performance management, and cross-department collaboration to drive operational excellence and i...

RemoteRemote

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$90K - $180K *

Lead the charge in managing complex technology programs, enhancing operational efficiency, and driving strategic initiatives. Collaborate across teams to ensure successful project execution while main...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$83K - $124K *

Unlock potential by leading the design and implementation of CI/CD pipelines, enhancing software delivery and operational stability for enterprise applications while collaborating with cross-functiona...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing customer success through technical guidance and relationship management. You'll oversee onboarding, advocate for clients, and drive product adoption while col...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Media

$79K - $104K *

Join a team that's dedicated to managing key client projects in a fully remote setting. Oversee project performance, negotiate with clients, and drive process improvements while collaborating with cro...

Virginia, USRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Transform your career by leading global product development initiatives, enhancing quality and compliance while driving innovation and operational efficiency across cross-functional teams...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $145K *

Drive sales growth and customer engagement in a dynamic environment by managing relationships, providing training, and delivering tailored solutions to meet regional objectives and enhance market pres...

Phoenix, AZRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$89K - $127K *

Transform your career by owning strategic lifecycle marketing initiatives that drive revenue growth. Collaborate cross-functionally to optimize customer journeys and enhance user experiences through d...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$275K - $325K *

Lead the charge in building and managing a construction banking sector, driving strategy, partnerships, and product development while overseeing P&L and fostering key relationships to establish Flex a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $163K *

Lead and manage client-facing teams to deliver high-quality card processing projects, ensuring successful implementations and client satisfaction through effective project management and strategic ove...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$117K - $195K *

Elevate your career by leading custom ServiceNow development and integrations. Collaborate with cross-functional teams to enhance ITSM solutions, ensuring seamless interoperability and driving technic...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive growth marketing initiatives that accelerate revenue and enhance account engagement. Collaborate with Sales and Marketing teams to implement targeted strategies, leveraging AI for personalized c...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$79K - $106K *

Help us drive partner engagement and growth by executing strategic marketing campaigns, analyzing performance data, and collaborating with teams to exceed KPIs while fostering strong relationships wit...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$83K - $104K *

Support customer satisfaction by installing, maintaining, and training on pharmaceutical systems. Collaborate with teams to enhance machine functionality and ensure compliance with industry standards...

Paterson, NJRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $104K *

Empower our customers by providing expert installation, maintenance, and training on pharmaceutical packaging systems. Ensure customer satisfaction while supporting business growth through technical e...

Glendale, CARemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $104K *

Join a team that provides expert technical support for pharmaceutical packaging systems. Engage with customers through installation, maintenance, and training, ensuring satisfaction and driving busine...

Philadelphia, PARemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Pioneer customer success by guiding AI solution adoption, ensuring effective deployment, training, and integration into workflows. Collaborate with teams to drive measurable operational value and enha...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Empower your career by bridging RF cyber-research and software implementation. Lead multidisciplinary teams to define system architectures and convert findings into actionable solutions for cutting-ed...

Ontario, CARemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$175K - $220K *

Shape the future of product marketing by driving strategies for self-funded employer and health plan business lines. Collaborate across teams to enhance sales effectiveness and build a scalable market...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Engineer cutting-edge Virtual Desktop Infrastructure and Linux platforms, driving automation and operational excellence. Collaborate with teams to enhance user experience and modernize infrastructure...

Montreal, QCRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.