Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$105K - $160K *

Unlock potential by driving growth in industrial software and PLC solutions. Shape market strategies, build customer relationships, and collaborate with sales teams to enhance market penetration and a...

Round Rock, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$131K - $243K *

Lead the charge in modernizing C4I systems by managing integration and testing strategies. Collaborate with an international team to define architecture and ensure system verification, driving project...

Colorado, USRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$138K - $165K *

Explore innovative quantum computing solutions as a Senior Product Manager, driving product vision and collaboration across teams to enhance user experiences and address complex challenges in analytic...

Cary, NCRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $273K *

Lead the charge in defining and driving AIOps product strategy, prioritizing use cases, and guiding technical decisions to maximize business impact and operational efficiency across application and in...

San Antonio, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$190K - $215K *

Transform cloud-based engineering strategies as you lead teams in creating innovative AI-powered automation solutions, ensuring quality and scalability while promoting a dynamic and collaborative cult...

Lehi, UTRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Accelerate your career by driving operational excellence and strategic improvements. Collaborate with leadership and cross-functional teams to enhance customer experiences and optimize processes in a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $122K *

Shape the future of IT capabilities by leading requirements analysis and advisory support for a Department of War agency. Collaborate with stakeholders to deliver data-driven insights and enhance ente...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$192K - $229K *

Lead the charge in delivering comprehensive data migration services for SAP-enabled transformations, ensuring effective governance, client engagement, and execution of best practices across diverse da...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $160K *

Unlock potential by leading commissioning activities for complex projects, ensuring technical scope delivery and quality standards. Collaborate with project teams and clients to drive successful imple...

Stillwater, MNRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive new business growth by developing strategies to acquire clients and enhance relationships. Collaborate with teams to support revenue expansion and ensure client satisfaction across the Midwest r...

Atlanta, GARemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Accelerate business growth by identifying and acquiring new clients while nurturing existing relationships. Collaborate with leaders to enhance revenue strategies and ensure client satisfaction across...

St. Louis, MORemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $140K *

Explore new business horizons by driving client acquisition and revenue growth. Collaborate with leaders to develop strategies that enhance client relationships and ensure satisfaction while fostering...

Sacramento, CARemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform business growth by identifying and acquiring new clients while nurturing existing relationships. Collaborate with leaders to drive revenue and enhance client satisfaction across the Midwest...

Atlanta, GARemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$94K - $120K *

Lead the charge in delivering impactful IT projects by managing all phases from initiation to closeout. Collaborate with diverse teams to ensure timely and successful project execution while aligning...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $98K *

Deliver exceptional support by coordinating documentation and resolving member inquiries. Collaborate across teams to ensure compliance and accuracy while enhancing Retail Banking operations and membe...

San Jose, CARemote

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Accelerate progress at a leading telecom program by driving automation in engineering activities. Collaborate with cross-functional teams to deliver innovative solutions while managing scope, timeline...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Engage with key customers and partners to drive sales growth across your region. Lead strategic initiatives, develop sales channels, and ensure customer satisfaction while achieving financial objectiv...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$93K - $156K *

Engage in the end-to-end delivery of complex laboratory projects, ensuring high-quality execution and customer satisfaction. Collaborate with teams and stakeholders while adapting to dynamic environme...

Boston, MARemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $140K *

Join a team that's driving project success by leading technical initiatives, resolving complex challenges, and aligning outcomes with client objectives. Your expertise will enhance profitability and o...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Transform your career by leading the development of foundational components for enterprise compliance solutions. Collaborate across teams to enhance organizational unit management, ensuring scalable...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Manage overnight SAP BW data loads, ensuring seamless execution and prompt error resolution. Collaborate with cross-functional teams to optimize performance and maintain data integrity during critical...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$116K - $170K *

Champion electrical engineering excellence by leading installation standards, ensuring compliance, and driving continuous improvement in warehouse systems. Collaborate with cross-functional teams to e...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Join a team that's dedicated to optimizing customer success through technical expertise. As a trusted advisor, you'll manage relationships, guide deployments, and ensure seamless adoption for federal...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $230K *

Transform the future of platform strategy by leading Dynata+ to drive growth, enhance customer success, and establish a robust ecosystem. Oversee product development, P&L management, and enterprise-wi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$90K - $120K *

Accelerate progress at Attendance Plus by owning product positioning and go-to-market strategies. Collaborate with cross-functional teams to enhance student attendance solutions, driving adoption and...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.