Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$95K - $150K *

Pioneer the future of HR technology by leading cross-functional teams to define and deliver innovative solutions in Global Mobility and Talent Management, ensuring alignment across stakeholders and se...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $125K *

Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $180K *

Drive impactful go-to-market strategies for Global Systems Integrators. Leverage your product marketing expertise to create valuable enablement resources that empower partners and enhance Cyera's data...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$99K - $149K *

Empower your creativity by leading social-first content production for a global tech brand. Collaborate across teams to craft engaging visuals and narratives that resonate with audiences, driving impa...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $155K *

Elevate your career by leading complex public sector deployments, ensuring seamless execution of Zero Trust solutions while collaborating with cross-functional teams to achieve impactful business outc...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Join a team that's redefining market expansion by managing and optimizing field sales programs. Drive recruitment, training, and process improvements to ensure success in newly launched markets across...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Transportation

$108K - $140K *

Grow your career with a dynamic team leading Microsoft solutions sales. Drive cloud adoption, coach site teams, and collaborate with stakeholders to enhance customer experiences and achieve sales goal...

Concord, NHRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead strategic partnerships with industrial OEMs to embed innovative solutions, driving growth and expanding market reach. Collaborate with sales and marketing teams to enhance product offerings and m...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $192K *

Optimize the orchestration platform for remittance transactions, defining its scope and capabilities while ensuring reliability and scalability for future products. Collaborate with engineering teams...

Miami, FLRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $210K *

Drive new business growth by managing a dynamic territory, leveraging channel partners, and executing strategic plans to build relationships and accelerate pipeline development in the cybersecurity se...

San Jose, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Join a team that's driving growth through strategic territory management and partner collaboration. Leverage your expertise in cybersecurity sales to build relationships, negotiate contracts, and enha...

Redwood City, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Accelerate progress at driving new business and expansion across a diverse territory. Build strategic partnerships, execute data-driven plans, and foster relationships to create a robust sales pipelin...

Santa Clara, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$64K - $96K *

Champion operational security and compliance by overseeing cargo protection, conducting risk assessments, and ensuring adherence to federal and industry standards. Collaborate cross-functionally to em...

Palatine, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Champion product positioning and go-to-market strategies, ensuring alignment between product and sales teams. Drive messaging and enablement for corporate internal audit solutions in a fast-paced envi...

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1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $185K *

Champion the development of high-trust engineering teams while managing intake, capacity planning, and operational excellence. Drive delivery and foster collaboration across functions to meet evolving...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$128K - $178K *

Lead the evolution of our CMS and AI web strategy, driving product vision and execution for public sector clients. Collaborate with cross-functional teams to deliver innovative, customer-focused solut...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $123K *

Empower users by designing intuitive experiences that simplify complex data and workflows. Collaborate with cross-functional teams to deliver accessible, user-centered designs that align with establis...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $190K *

Accelerate progress at the forefront of AI innovation, leading a team to develop scalable, secure solutions that enhance legal workflows. Drive engineering excellence and foster talent while collabora...

Lehi, UTRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Innovate automated scoring solutions by leading a diverse team of experts. Drive research and development in natural language applications to enhance educational assessments and feedback mechanisms, e...

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3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Unlock potential by serving as a top-tier technical expert, mentoring peers, and resolving complex challenges in customer success. Drive scalable processes and enhance team capabilities while engaging...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$225K - $265K *

Shape the future of secure administration by leading a dynamic engineering team focused on backend services, user access, and account management. Drive innovation while ensuring operational excellence...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $165K *

Engage with us to drive growth as a Named Account Manager, focusing on nurturing existing client relationships and generating new business opportunities through consultative sales in technology soluti...

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1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $140K *

Drive new business growth by identifying opportunities and building client relationships. Collaborate with teams to enhance client satisfaction and retention while implementing effective lead generati...

Sacramento, CARemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in expanding new business opportunities by developing strategies to acquire clients, nurturing relationships, and ensuring client satisfaction to drive revenue growth across the Midwes...

Cleveland, OHRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.