Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
Regional Sales Manager South TX
$108K - $130K *
Accelerate progress at our company by driving sales growth, managing client relationships, and collaborating with teams to achieve targets. Leverage your expertise in IT Security/Networking to expand...
1 week ago
$80K - $95K *
Accelerate your career by driving brand awareness and demand generation through innovative marketing strategies in a dynamic consulting environment. Collaborate with cross-functional teams to enhance...
Reposted 3 days ago
Manager, Technical Assistance Center
$113K - $181K *
Pioneer a high-performing team in delivering impactful technical assistance programs. Lead program managers and specialists to enhance service delivery, operational excellence, and partner satisfactio...
4 days ago
$158K - $199K *
Empower sales excellence by leading, coaching, and developing a high-performing team to achieve ambitious revenue targets and foster strong client relationships in a dynamic, collaborative environment...
Reposted 4 days ago
Senior Product Marketing Manager, Field Enablement
$130K - $150K *
Contribute to product success by bridging Product, Marketing, and Sales. Drive field enablement through effective messaging, training, and content creation, ensuring sellers and partners can confident...
2 weeks ago
Product Manager, Feedback Studio (USA Remote)
$75K - $126K *
Optimize product strategies and workflows to enhance educational technology solutions. Collaborate with cross-functional teams to deliver features that meet customer needs and align with business goal...
3 weeks ago
Product Manager, Feedback Studio (USA Remote)
$75K - $126K *
Oversee product strategy and development for educational technology, enhancing user experience and integration with Learning Management Systems. Collaborate with cross-functional teams to deliver impa...
3 weeks ago
Product Manager, Feedback Studio (USA Remote)
$75K - $126K *
Join our team as a Product Manager to drive innovative educational solutions. Collaborate with cross-functional teams to enhance product offerings and ensure alignment with customer needs and business...
3 weeks ago
Product Manager, Feedback Studio (USA Remote)
$75K - $126K *
Optimize product strategies and workflows to enhance educational technology integration, collaborating with cross-functional teams to deliver impactful features that meet customer needs and align with...
3 weeks ago
$125K - $155K *
Innovate product strategy and execution, bridging cross-functional teams to deliver impactful solutions that align with customer needs and organizational goals throughout the product lifecycle...
3 weeks ago
Manager Security Engineer, Operations
$186K - $233K *
Drive security excellence by leading a high-performing team in incident detection and response. Own the technology stack and enhance security across multi-tenant SaaS environments, ensuring rapid thre...
4 days ago
$108K - $162K *
Champion customer support by managing maintenance services and operations. Lead a team to ensure timely resolutions and enhance product performance while utilizing technical expertise and strategic pl...
4 weeks ago
Manager, Sales Engineering Specialists
$212K - $294K *
Drive a high-performing team of data platform specialists to enhance enterprise sales, streamline customer adoption, and lead technical strategies in a rapidly evolving data landscape, ensuring alignm...
Yesterday
VP, Technology and Strategy (Job 1513)
$230K - $285K *
Champion technology strategy and innovation across Health and Defense sectors. Lead enterprise technology direction, drive execution of solutions, and establish strategic partnerships to enhance compe...
Reposted today
$120K - $145K *
Grow your career with a dynamic leadership role overseeing sales strategies and team development in the Chromatography & Mass Spectrometry sectors, driving revenue growth and customer satisfaction thr...
2 weeks ago
$70K - $110K *
Champion the implementation and support of Windows Server environments, ensuring optimal performance and security across diverse customer infrastructures while collaborating with technical teams and s...
1 week ago
Senior Staff Platform Engineer
$215K - $307K *
Lead the charge in designing and evolving global cloud infrastructure, leveraging deep Azure expertise to build secure, scalable systems that enhance enterprise SaaS platforms and improve developer ex...
3 days ago
Senior Product Marketing Manager, Marketing & Enablement Personas
$117K - $185K *
Innovate with a dynamic product marketing team to shape compelling narratives and go-to-market strategies that drive revenue and redefine enablement in the AI era. Collaborate across functions to conn...
4 weeks ago
Product Manager, Hardware, Hardware Support, and Supplies
$135K *
Unlock potential by leading the strategy and execution of hardware and support services for veterinary practices, driving P&L performance, vendor relationships, and cross-functional collaboration to e...
4 weeks ago
Manager, Endpoint Security Engineering
$102K - $190K *
Pioneer the future of endpoint security by leading a dynamic engineering team, ensuring operational excellence, and driving innovative capabilities to protect enterprise assets while aligning with bus...
1 week ago
$100K - $120K *
Champion the technical side of sales by delivering tailored demos, managing RFPs, and collaborating on complex deals. Immerse yourself in the sales cycle, ensuring prospects see the value of our solut...
Reposted 4 days ago
Technical Product Manager (Remote)
$145K - $160K *
Accelerate product development by managing the software lifecycle, collaborating with cross-functional teams, and driving strategic initiatives to enhance user experience and meet stakeholder needs...
2 weeks ago
Technical Product Manager (Remote)
$175K - $190K *
Lead the charge in managing the software development lifecycle for innovative products, leveraging low-code platforms to enhance user experience and drive strategic initiatives across cross-functional...
2 weeks ago
Manager, Software Engineering - Remote
$110K - $130K *
Lead and inspire a dynamic team in delivering high-quality Pega projects. Oversee project execution, foster continuous improvement, and ensure alignment with business goals while mentoring team member...
2 weeks ago
Mgr, Automation and Support Systems
$98K - $141K *
Drive efficiency and reliability by leading a team of Controls Engineers to enhance regional plant technology and optimize machine processes, ensuring consistent implementation of industry standards a...
Reposted 6 days ago
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.