Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$170K - $260K *

Transform global cyber defense capabilities by leading a high-performing team in security operations, threat detection, and incident response. Drive strategy and continuous improvement to effectively...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Lead the evolution of our GTM Systems Architecture, enhancing Salesforce and its tech stack for AI-native workflows. Collaborate with cross-functional teams to build a trusted data foundation and driv...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$116K - $170K *

Join a dynamic team to drive the planning and execution of PLC updates, ensuring seamless operations across automated warehouse sites while coordinating with cross-functional partners and enhancing de...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower customer success by managing relationships and driving AI solutions. Collaborate cross-functionally to identify growth opportunities and enhance client satisfaction while achieving revenue tar...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Partner with us to drive customer success by managing and expanding relationships within our AI solutions portfolio. Leverage your expertise to identify growth opportunities and deliver exceptional va...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $155K *

Drive technology operations by leading complex programs, ensuring alignment with strategic goals. Collaborate across teams to optimize resources and implement innovative solutions, fostering continuou...

Bentonville, ARRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$156K - $178K *

Advance the ERP landscape by leading transformation initiatives, optimizing solutions, and managing a skilled technical team to enhance organizational efficiency and support strategic goals. Drive mod...

Minnesota, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $155K *

Lead the charge in managing medium-complexity technology programs, ensuring alignment with strategic goals. Utilize your expertise in risk assessment and financial management to drive project success...

Bentonville, ARRemote

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $155K *

Engage in strategic technology operations, leading complex programs to align with business goals. Drive cross-functional collaboration, manage resources, and implement improvements to enhance operatio...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$93K - $150K *

Support and optimize cloud-based contact center platforms, ensuring service availability and excellent customer experience. Collaborate with teams to troubleshoot complex issues and enhance operationa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Engage with brands to drive holistic revenue growth and strategic partnerships across digital, print, and experiential platforms. Utilize your sales expertise to identify opportunities and create impa...

United StatesRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by leading product marketing strategies for developer-facing solutions. Collaborate across teams to enhance messaging, drive customer engagement, and ensure successful deployments, al...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join us to drive strategic growth by managing key accounts, building executive relationships, and leading complex deals. Shape multi-year strategies and collaborate with a virtual team to deliver impa...

Waltham, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $155K *

Join a dynamic team to drive sales growth in the OEM market, managing customer relationships and leading technical projects from inception to completion while maximizing business opportunities and ens...

Richmond, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $155K *

Transform the OEM market by driving sales growth and managing key customer relationships. Lead technical projects from inception to completion while collaborating with cross-functional teams to ensure...

Newark, NJRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $155K *

Drive new business growth by engaging OEM customers, managing projects, and negotiating contracts. Leverage your expertise in industrial automation to maximize sales and foster strong relationships in...

Columbus, OHRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $155K *

Unlock potential by driving sales growth in the OEM market. Engage with customers, lead development projects, and negotiate contracts to establish strong relationships. Analyze data to forecast sales...

Indianapolis, INRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$105K - $155K *

Engage with OEM customers to drive sales growth and manage technical projects from inception to completion. Utilize your expertise in industrial automation to negotiate contracts and foster strong rel...

Baltimore, MDRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Take ownership of large-scale construction projects, managing stakeholders and ensuring compliance. Oversee project governance, track milestones, and enhance processes while fostering client relations...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$138K - $173K *

Join a team that's transforming manufacturing through digital solutions. Lead cross-functional initiatives, drive process improvements, and ensure seamless integration of technology to enhance operati...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Transform your career by driving VAR growth across North America. Lead partner recruitment, develop strategic plans, and enhance sales execution to achieve sustainable revenue growth in the mid-market...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$188K - $235K *

Grow your career with a hands-on leadership role in GTM analytics, driving data-driven decisions across Sales, Marketing, and Customer Success. Shape analytics products and insights to enhance pipelin...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $220K *

Lead the integration of complex defense solutions by translating tactical requirements into innovative products. Collaborate with cross-functional teams to optimize performance and drive market adopti...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $85K *

Join a dynamic team to support and enhance global IP network services, ensuring stability and availability for Financial Markets. Collaborate with engineers and customers to resolve complex issues and...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.