Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$160K - $200K *

Join a team that's building an advanced support organization for AI Factory. Lead critical incident resolution, hire and mentor engineers, and shape support processes while ensuring customer satisfact...

Middletown, NJRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Drive client relationships and service excellence by managing SAP accounts, ensuring operational performance, and implementing continuous improvement initiatives to enhance value and satisfaction for...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$79K - $120K *

Partner with us to enhance sales efficiency by owning project-level workstreams, streamlining processes, and utilizing data analytics to empower our Enterprise Account Executives to focus on customer...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Explore new horizons in sales by developing strategies to enhance customer relationships and drive growth in the pharmaceutical packaging sector. Collaborate globally to identify opportunities and man...

Portland, ORRemote

1 month ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Unlock potential by driving sales strategies and fostering relationships in a dynamic, global environment. This role combines technical solution selling with business development to enhance customer e...

Turlock, CARemote

1 month ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $135K *

Manage the transition and steady-state phases of Client-Based Laboratories, overseeing calibration processes, training staff, and ensuring quality standards across multiple sites while maintaining str...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $220K *

Lead the charge in defining and delivering innovative data products for Trust & Safety, ensuring AI models are trained safely and effectively through advanced reinforcement learning environments and r...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive the technical relationship with healthcare accounts, ensuring platform adoption, risk mitigation, and customer growth through proactive advisory and strategic planning. Collaborate with IT teams...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $108K *

Champion high-impact strategic initiatives, collaborating with executives to drive alignment and measurable results across the organization while navigating complexity and change...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$75K - $90K *

Collaborate with cross-functional teams to drive integrated AV system projects, ensuring effective communication and support between business units and development teams while managing on-site testing...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$55K - $116K *

Drive your career with a leadership role overseeing clinical service excellence. Manage a team to enhance user support, resolve issues, and improve operational performance in a dynamic healthcare envi...

Lincoln, NERemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Join a team that's driving growth and innovation in the industry. You'll own P&L, lead strategic initiatives, and foster key customer relationships while managing a dedicated team to achieve ambitious...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$102K - $120K *

Lead high-impact proposal efforts globally, managing complex RFIs and RFPs. Drive collaboration, ensure quality, and optimize strategies for proposal submissions in a fast-paced, deadline-focused envi...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage in the development and execution of a corporate-wide Process Safety strategy, ensuring compliance with regulations while leading audits, hazard analyses, and emergency response planning across...

Dallas, TXRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Elevate your career by leading integrated marketing programs that drive brand awareness and revenue growth. Collaborate with Sales and executive leadership to translate business goals into impactful m...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $170K *

Execute end-to-end digital onboarding of complex AI data center infrastructure, managing cross-functional teams to ensure timely delivery, stability, and optimization of high-performance systems for p...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $210K *

Elevate our market presence by driving new business and expansion through strategic territory management, partner collaboration, and impactful training initiatives to create a robust sales pipeline an...

San Francisco, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $204K *

Champion innovative software solutions by leading engineering teams, driving strategic initiatives, and fostering a culture of collaboration and growth. Oversee technical execution and ensure alignmen...

Portland, MERemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Drive successful punchout integrations by collaborating with engineering, vendors, and stakeholders. Manage requests, troubleshoot issues, and ensure seamless purchasing experiences while advocating f...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $145K *

Drive product strategy and modernization for merchant onboarding solutions, collaborating with cross-functional teams to enhance risk management capabilities and ensure market-leading standards in a d...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$102K - $136K *

Join a dynamic team as you lead electrical controls projects, optimizing production processes and enhancing safety. Collaborate with cross-functional teams to deliver innovative solutions while managi...

Alberta, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the proposal lifecycle by collaborating with cross-functional teams to create compelling, compliant proposals that drive growth in government contracting. Utilize your expertise to enhance proces...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Innovate interactive experiences by developing and integrating technologies using Unity and C#. Collaborate with a diverse team to solve challenges and enhance live events and installations with cutti...

Milwaukee, WIRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Execute go-to-market strategies for product releases, translating technical features into compelling narratives. Collaborate with cross-functional teams to enhance customer engagement and maintain hig...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $185K *

Drive technical excellence by developing standards and processes for commissioning, ensuring consistent execution across projects. Collaborate with cross-functional teams to enhance workforce capabili...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.