Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
$95K - $115K *
Engineer innovative automation solutions across industries, focusing on real-time controls and information systems. Collaborate with teams to enhance operational efficiency and mentor peers while tack...
Yesterday
Engineering Project/Process Manager (Print, Packaging and Prepress Technologies)
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Tech Sales Support Mgr. (Pre-Sales Solutions Consultant/Ops. Risk Mgmt.) - REMOTE (NA) R0060222
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Drive customer success by optimizing technical adoption of the AIOps platform, ensuring enterprise clients achieve measurable outcomes through strategic partnerships and expert guidance in incident ma...
2 weeks ago
Technical Support Manager, Billing - Remote US, ET or CT
$75K - $100K *
Manage day-to-day billing operations and client support in the energy sector. Lead client interactions, troubleshoot technical issues, and collaborate with internal teams to enhance service delivery a...
2 weeks ago
Technical Sales Manager (Remote) - Digital Engineering & Manufacturing Solutions
$110K - $130K *
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1 week ago
Clinical Team Manager / Sr. (CTM) - HemOnc
$110K - $130K *
Drive the management of clinical trials to meet deliverables within contractual timelines while ensuring compliance with industry standards and project expectations. Collaborate with cross-functional...
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Senior Technical Marketing Manager, AI
$120K - $145K *
Unlock potential by driving AI security marketing initiatives, creating demos, and collaborating with cross-functional teams to enhance product visibility and adoption. Serve as the technical voice fo...
1 week ago
$80K - $95K *
Transform field operations into effective learning solutions by bridging instructional design and hands-on training. Collaborate with stakeholders to identify performance gaps and develop competency-b...
6 days ago
Product Marketing Manager - Provider
$76K - $127K *
Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...
3 weeks ago
Senior Customer Technical Specialist
$110K - $130K *
Drive customer success by leveraging technical expertise to enhance product adoption and value. Engage with enterprise clients, ensuring alignment with their business goals while shaping product evolu...
1 week ago
$95K - $115K *
Transform the landscape of Security Policy Management by engaging clients, delivering tailored solutions, and establishing trusted relationships. Drive technical sales efforts and support teams in sho...
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Senior Technical Product Manager
$130K - $180K *
Join a team that's redefining data products on a modern platform. As a Senior Technical Product Manager, you'll drive the strategy for our data platform and API, ensuring quality, governance, and a se...
3 weeks ago
Engineering Project/Process Manager
$107K - $171K *
Grow your career with a dynamic role leading capital projects and process improvements across manufacturing sites. Collaborate with cross-functional teams to enhance operational efficiency and drive i...
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$110K - $130K *
Manage data center operations, ensuring optimal performance, security, and scalability. Lead teams, optimize resources, and implement strategic initiatives to enhance infrastructure reliability and se...
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$95K - $115K *
Innovate and enhance educator solutions by leading product management initiatives. Collaborate with cross-functional teams to identify customer needs and drive product development that aligns with str...
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$90K - $110K *
Manage and lead a team of Field Service Technicians, ensuring operational excellence, safety, and customer satisfaction while optimizing service processes and driving team development in a dynamic env...
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Clinical Team Manager/Sr. (CTM) - Internal Medicine
$110K - $130K *
Lead the charge in managing complex clinical trials, ensuring timely delivery of clean data while maintaining quality and profitability. Collaborate with teams to meet project goals and uphold regulat...
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$93K - $120K *
Join us to enhance customer success as a Technical Account Manager, leveraging your technical expertise and business acumen to build relationships, optimize implementations, and drive growth while ens...
1 week ago
$85K - $130K *
Empower customer success by leveraging technical expertise and business acumen. Build relationships, optimize implementations, and enhance support experiences while collaborating with internal teams t...
2 weeks ago
$140K - $170K *
Advance project execution by managing vendor relationships and internal teams to deliver a new web-based application. Oversee timelines, risks, and stakeholder alignment to ensure successful project o...
2 weeks ago
Product Marketing Manager - EMS
$125K *
Elevate your career by owning the end-to-end product marketing strategy for the EMS market. Collaborate cross-functionally to drive growth, enhance messaging, and empower sales, while leveraging your...
3 weeks ago
Program Management Specialist, Product Marketing & GTM Operations
$95K - $115K *
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Reposted yesterday
IT Infrastructure & Support Analyst
$80K - $90K *
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3 weeks ago
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.