Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$95K - $115K *

Engineer innovative automation solutions across industries, focusing on real-time controls and information systems. Collaborate with teams to enhance operational efficiency and mentor peers while tack...

Raleigh, NCRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$99K - $158K *

Join a team that's leading innovation in print and packaging processes. Drive complex projects, enhance workflows, and ensure top-tier color management across multiple business units while collaborati...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$89K - $157K *

Lead customer discovery and solution strategy in high-risk industries, leveraging operational risk management expertise to drive technical wins and enhance client relationships across North America...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's dedicated to enhancing operational efficiency and driving strategic initiatives. This role focuses on program coordination, process improvement, and project tracking within a global...

Los Angeles, CARemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $145K *

Drive customer success by optimizing technical adoption of the AIOps platform, ensuring enterprise clients achieve measurable outcomes through strategic partnerships and expert guidance in incident ma...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $100K *

Manage day-to-day billing operations and client support in the energy sector. Lead client interactions, troubleshoot technical issues, and collaborate with internal teams to enhance service delivery a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Champion innovative solutions in technical sales, driving customer success through collaboration and expertise in PLM, MRO, and manufacturing optimization. Engage with partners and clients to deliver...

Chesterland, OHRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Drive the management of clinical trials to meet deliverables within contractual timelines while ensuring compliance with industry standards and project expectations. Collaborate with cross-functional...

North Carolina, USRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Unlock potential by driving AI security marketing initiatives, creating demos, and collaborating with cross-functional teams to enhance product visibility and adoption. Serve as the technical voice fo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform field operations into effective learning solutions by bridging instructional design and hands-on training. Collaborate with stakeholders to identify performance gaps and develop competency-b...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$76K - $127K *

Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...

Columbus, GARemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive customer success by leveraging technical expertise to enhance product adoption and value. Engage with enterprise clients, ensuring alignment with their business goals while shaping product evolu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Transform the landscape of Security Policy Management by engaging clients, delivering tailored solutions, and establishing trusted relationships. Drive technical sales efforts and support teams in sho...

Toronto, ONRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Join a team that's redefining data products on a modern platform. As a Senior Technical Product Manager, you'll drive the strategy for our data platform and API, ensuring quality, governance, and a se...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$107K - $171K *

Grow your career with a dynamic role leading capital projects and process improvements across manufacturing sites. Collaborate with cross-functional teams to enhance operational efficiency and drive i...

Warrenville, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Manage data center operations, ensuring optimal performance, security, and scalability. Lead teams, optimize resources, and implement strategic initiatives to enhance infrastructure reliability and se...

Ontario, CARemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Innovate and enhance educator solutions by leading product management initiatives. Collaborate with cross-functional teams to identify customer needs and drive product development that aligns with str...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Manage and lead a team of Field Service Technicians, ensuring operational excellence, safety, and customer satisfaction while optimizing service processes and driving team development in a dynamic env...

Georgia, USRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in managing complex clinical trials, ensuring timely delivery of clean data while maintaining quality and profitability. Collaborate with teams to meet project goals and uphold regulat...

North Carolina, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$93K - $120K *

Join us to enhance customer success as a Technical Account Manager, leveraging your technical expertise and business acumen to build relationships, optimize implementations, and drive growth while ens...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $130K *

Empower customer success by leveraging technical expertise and business acumen. Build relationships, optimize implementations, and enhance support experiences while collaborating with internal teams t...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $170K *

Advance project execution by managing vendor relationships and internal teams to deliver a new web-based application. Oversee timelines, risks, and stakeholder alignment to ensure successful project o...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$125K *

Elevate your career by owning the end-to-end product marketing strategy for the EMS market. Collaborate cross-functionally to drive growth, enhance messaging, and empower sales, while leveraging your...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Shape the future of product marketing by driving operational excellence in product launches and go-to-market initiatives. Collaborate across teams to ensure seamless execution and strategic alignment...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Analyze and enhance corporate technology infrastructure, ensuring optimal performance and security. Collaborate with cross-functional teams to troubleshoot complex issues and improve employee experien...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.