Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
$200K - $500K *
Oversee project coordination and delivery timelines, bridging technical expertise with leadership to ensure efficient collaboration and successful execution of key initiatives within a dynamic develop...
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$107K - $150K *
Transform your career by leading complex projects across diverse technology stacks. Collaborate with cross-functional teams to drive successful outcomes, mentor junior members, and enhance client rela...
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Technical Manager- Virtual Platform Team
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Drive innovation by architecting next-gen virtual-platform solutions for AI SOCs. Lead a technical team to deliver high-quality simulation models, enabling early software development and ensuring firs...
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Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...
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Mechanical Engineering Manager - Material Handling Equipment (MHE)
$140K - $155K *
Empower your career by leading a dynamic mechanical design team in developing innovative material handling solutions. Drive technical excellence and ensure compliance while managing projects from conc...
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Senior Offensive Security Engineer
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Drive offensive security initiatives by leading penetration tests, red team operations, and bug bounty programs. Collaborate with development teams to enhance security practices and reduce attack surf...
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Technical Enablement Manager, Identity Security
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Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...
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Sr Manager, Product Marketing - CRM
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Drive impactful go-to-market strategies by collaborating with sales and marketing teams. Own the execution of launch plans, create essential sales tools, and build competitive intelligence to empower...
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Technical Relationship Manager-Healthcare
$100K - $120K *
Lead the charge in enhancing technical relationships with healthcare clients, ensuring optimal use of solutions while addressing day-to-day challenges and long-term strategies to support critical clin...
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$80K - $95K *
Lead a dynamic customer support team, enhancing operations and quality while managing 24/7 global service. Collaborate cross-functionally to optimize performance and drive customer satisfaction throug...
4 days ago
$110K - $130K *
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Support Engineer - Industrial Water Treatment
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Support Engineer - Industrial Water Treatment
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Engage with customers to optimize chemical performance through routine testing, troubleshooting, and equipment management. Collaborate with site teams to ensure effective solutions and maintain strong...
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Reimagine space management and GIS solutions, driving innovation in product strategy and execution. Collaborate with universities to enhance workflows, optimize features, and deliver impactful results...
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Operations/Product Director, Workflow & AI
$150K - $250K *
Champion innovation by optimizing workflows and AI-driven operations to enhance efficiency across diverse business functions. Collaborate closely with teams to build scalable systems that drive real i...
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Commercial Sales and Project Support
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Elevate project success by managing the lifecycle of commercial sales initiatives. Collaborate across teams to ensure accurate documentation, financial oversight, and timely invoicing, driving efficie...
2 weeks ago
$80K - $95K *
Deliver exceptional customer experiences by fostering relationships, guiding onboarding, and ensuring success metrics are met. Play a key role in customer retention and expansion while advocating for...
1 week ago
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.