Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$200K - $500K *

Oversee project coordination and delivery timelines, bridging technical expertise with leadership to ensure efficient collaboration and successful execution of key initiatives within a dynamic develop...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $180K *

Lead the charge in transforming post-purchase experiences by leveraging data-driven insights to solve complex business challenges, enhance customer satisfaction, and drive operational efficiency acros...

Bentonville, ARRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Strategize and lead global solution marketing initiatives to enhance customer engagement and drive growth in the data center and smart building sectors, collaborating closely with product management a...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$188K - $282K *

Join a team that's dedicated to driving technical sales excellence by managing and developing the Solutions Engineering team, ensuring alignment with company goals and fostering a customer-focused env...

Olympia Fields, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $90K *

Transform partner engagement by managing communications, analyzing data, and executing programs that enhance relationships and performance. Drive workshops and events while ensuring a high-quality par...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$107K - $150K *

Transform your career by leading complex projects across diverse technology stacks. Collaborate with cross-functional teams to drive successful outcomes, mentor junior members, and enhance client rela...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$195K - $315K *

Drive innovation by architecting next-gen virtual-platform solutions for AI SOCs. Lead a technical team to deliver high-quality simulation models, enabling early software development and ensuring firs...

Santa Clara, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$77K - $147K *

Join a dynamic team as a Senior CX Manager, driving strategic customer success through technical enablement and relationship management. Leverage your expertise to lead complex initiatives and foster...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$112K - $126K *

Join us to lead strategic investments in Service Engineering and Technical Publications, driving innovation through AI technologies. Collaborate with cross-functional teams to enhance product lifecycl...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $170K *

Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...

RemoteRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $221K *

Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...

Chicago, ILRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Business Services

$140K - $155K *

Empower your career by leading a dynamic mechanical design team in developing innovative material handling solutions. Drive technical excellence and ensure compliance while managing projects from conc...

Atlanta, GARemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $270K *

Drive offensive security initiatives by leading penetration tests, red team operations, and bug bounty programs. Collaborate with development teams to enhance security practices and reduce attack surf...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $160K *

Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $260K *

Drive impactful go-to-market strategies by collaborating with sales and marketing teams. Own the execution of launch plans, create essential sales tools, and build competitive intelligence to empower...

Boston, MARemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in enhancing technical relationships with healthcare clients, ensuring optimal use of solutions while addressing day-to-day challenges and long-term strategies to support critical clin...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead a dynamic customer support team, enhancing operations and quality while managing 24/7 global service. Collaborate cross-functionally to optimize performance and drive customer satisfaction throug...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading product marketing strategies that drive growth, enhance positioning, and enable cross-functional collaboration. Leverage AI to optimize messaging and ensure impactful launc...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $103K *

Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $103K *

Engage with customers to optimize chemical performance through routine testing, troubleshooting, and equipment management. Collaborate with site teams to ensure effective solutions and maintain strong...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Reimagine space management and GIS solutions, driving innovation in product strategy and execution. Collaborate with universities to enhance workflows, optimize features, and deliver impactful results...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $250K *

Champion innovation by optimizing workflows and AI-driven operations to enhance efficiency across diverse business functions. Collaborate closely with teams to build scalable systems that drive real i...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$130K - $150K *

Elevate project success by managing the lifecycle of commercial sales initiatives. Collaborate across teams to ensure accurate documentation, financial oversight, and timely invoicing, driving efficie...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Deliver exceptional customer experiences by fostering relationships, guiding onboarding, and ensuring success metrics are met. Play a key role in customer retention and expansion while advocating for...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.