Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$86K - $129K *

Engage with cross-functional teams to transform customer requirements into manufacturable busway solutions, ensuring accurate designs and documentation while enhancing efficiency and customer satisfac...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Lead a dynamic engineering team to enhance video communication systems, ensuring seamless integration of modern and legacy technologies while driving compliance and security initiatives to support mis...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $141K *

Optimize workplace technology by managing desktop engineering, troubleshooting, and deploying end-user devices. Collaborate with cross-functional teams to enhance user experience and ensure seamless o...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Architect and implement robust network solutions using Fortinet technologies, ensuring high availability and security across corporate and cloud environments. Collaborate with teams to enhance infrast...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$103K - $127K *

Lead IT operations as a Senior IT Support Specialist, resolving complex issues, mentoring staff, and enhancing processes through automation. Collaborate across teams to improve service delivery and dr...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $141K *

Join a team that's redefining workplace technology by optimizing and supporting end-user devices, ensuring seamless integration of hardware and software solutions while collaborating with cross-functi...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$153K - $231K *

Unlock potential by engaging with sales teams and customers to create impactful technical content and demos that bridge complex technology with real-world applications, driving adoption of networking...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $126K *

Accelerate progress at the forefront of technology by managing enterprise storage and backup solutions. Bring your expertise to support critical operations, ensure compliance, and drive innovation as...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that engineers innovative enterprise storage and backup solutions, providing crucial support for planning, implementing, and maintaining systems while ensuring compliance and operational e...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$99K - $225K *

Join us to leverage your expertise in Forcepoint cybersecurity technologies, enhancing our enterprise infrastructure through effective deployment, management, and optimization of DLP solutions while e...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Lead the charge in advanced technical support and field operations, coordinating teams to ensure seamless network connectivity and telecommunications for remote locations. Drive incident response and...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$68K - $119K *

Join a team that's dedicated to maintaining mission-critical data center operations, ensuring optimal performance and reliability of electrical and mechanical systems while supporting seamless global...

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$68K - $119K *

Empower your career by maintaining critical data center infrastructure. You'll ensure optimal performance and reliability of electrical and mechanical systems, contributing to a seamless digital exper...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $101K *

Unlock potential by providing advanced technology support and exceptional service to employees. Collaborate with teams to resolve complex issues, train staff, and enhance technology processes while en...

Yesterday

  •   Less than 5 years exp.  •   Legal & Accounting

$95K - $115K *

Drive the development of ATM host loadsets and branding packages, ensuring seamless integration for ATMaaS customers. Collaborate on projects, troubleshoot issues, and enhance ATM functionality across...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $100K *

Unlock potential by driving operational excellence in IT infrastructure. Collaborate with cross-functional teams to monitor, troubleshoot, and automate processes, ensuring seamless cloud and system op...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $105K *

Unlock your potential by managing and enhancing critical infrastructure systems. Collaborate with teams to ensure operational excellence, support IT platforms, and drive continuous improvement in a dy...

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$85K - $110K *

Deliver agronomic expertise and technical support to enhance product adoption and performance across the Northeast and Great Lakes regions, collaborating with sales and marketing teams to drive profit...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Shape the future of electronic testing by developing and implementing innovative solutions that enhance product quality and manufacturing efficiency while collaborating with cross-functional teams thr...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $90K *

Join our dynamic team to support Reproductive Health customers by installing, maintaining, and repairing scientific instrumentation. Build strong relationships while ensuring top-notch service across...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$83K - $125K *

Optimize backend operations by supporting Java microservices, ensuring system reliability and performance through proactive monitoring, troubleshooting, and collaboration with cross-functional teams i...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$129K - $193K *

Join a team that's advancing cyber threat intelligence through innovative adversary emulation and red teaming. Collaborate on critical projects, leverage AI, and enhance national security by improving...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K *

Unlock potential by providing expert Level 2 IT support, resolving complex hardware and software issues, and enhancing user experience in a fast-paced enterprise environment. Collaborate with teams to...

Today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Shape the future of systems engineering by leading complex projects, collaborating with teams, and leveraging your expertise in Test Engineering and SIGINT to drive innovation and excellence in milita...

3 weeks ago

  •   15+ years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.