Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$86K - $129K *
Engage with cross-functional teams to transform customer requirements into manufacturable busway solutions, ensuring accurate designs and documentation while enhancing efficiency and customer satisfac...
Reposted 2 weeks ago
Sr. Unified Communication Engineer
$150K - $200K *
Lead a dynamic engineering team to enhance video communication systems, ensuring seamless integration of modern and legacy technologies while driving compliance and security initiatives to support mis...
2 days ago
Senior End User Device Technician
$85K - $141K *
Optimize workplace technology by managing desktop engineering, troubleshooting, and deploying end-user devices. Collaborate with cross-functional teams to enhance user experience and ensure seamless o...
1 week ago
$110K - $130K *
Architect and implement robust network solutions using Fortinet technologies, ensuring high availability and security across corporate and cloud environments. Collaborate with teams to enhance infrast...
2 weeks ago
$103K - $127K *
Lead IT operations as a Senior IT Support Specialist, resolving complex issues, mentoring staff, and enhancing processes through automation. Collaborate across teams to improve service delivery and dr...
1 week ago
Senior End User Device Technician
$85K - $141K *
Join a team that's redefining workplace technology by optimizing and supporting end-user devices, ensuring seamless integration of hardware and software solutions while collaborating with cross-functi...
1 week ago
Staff Technical Marketing Engineer
$153K - $231K *
Unlock potential by engaging with sales teams and customers to create impactful technical content and demos that bridge complex technology with real-world applications, driving adoption of networking...
Reposted 1 week ago
$105K - $126K *
Accelerate progress at the forefront of technology by managing enterprise storage and backup solutions. Bring your expertise to support critical operations, ensure compliance, and drive innovation as...
Reposted 4 days ago
$100K - $120K *
Join a team that engineers innovative enterprise storage and backup solutions, providing crucial support for planning, implementing, and maintaining systems while ensuring compliance and operational e...
Reposted 4 days ago
$99K - $225K *
Join us to leverage your expertise in Forcepoint cybersecurity technologies, enhancing our enterprise infrastructure through effective deployment, management, and optimization of DLP solutions while e...
2 weeks ago
Sr. Unified Comms Engineer - Federal Customer
$120K - $145K *
Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...
Reposted 3 weeks ago
Senior Field Support Technician / Deputy Lead
$100K - $130K *
Lead the charge in advanced technical support and field operations, coordinating teams to ensure seamless network connectivity and telecommunications for remote locations. Drive incident response and...
2 weeks ago
Engineering Operations Technician
$68K - $119K *
Join a team that's dedicated to maintaining mission-critical data center operations, ensuring optimal performance and reliability of electrical and mechanical systems while supporting seamless global...
2 days ago
Engineering Operations Technician
$68K - $119K *
Empower your career by maintaining critical data center infrastructure. You'll ensure optimal performance and reliability of electrical and mechanical systems, contributing to a seamless digital exper...
3 weeks ago
Technology Support Analyst (L2)
$75K - $101K *
Unlock potential by providing advanced technology support and exceptional service to employees. Collaborate with teams to resolve complex issues, train staff, and enhance technology processes while en...
Yesterday
ATM Software Engineer – Postilion / Host Loadset Development
$95K - $115K *
Drive the development of ATM host loadsets and branding packages, ensuring seamless integration for ATMaaS customers. Collaborate on projects, troubleshoot issues, and enhance ATM functionality across...
Reposted 1 week ago
$90K - $100K *
Unlock potential by driving operational excellence in IT infrastructure. Collaborate with cross-functional teams to monitor, troubleshoot, and automate processes, ensuring seamless cloud and system op...
3 weeks ago
$88K - $105K *
Unlock your potential by managing and enhancing critical infrastructure systems. Collaborate with teams to ensure operational excellence, support IT platforms, and drive continuous improvement in a dy...
6 days ago
Technical Support Specialist (Northeastern USA)
$85K - $110K *
Deliver agronomic expertise and technical support to enhance product adoption and performance across the Northeast and Great Lakes regions, collaborating with sales and marketing teams to drive profit...
2 weeks ago
$80K - $95K *
Shape the future of electronic testing by developing and implementing innovative solutions that enhance product quality and manufacturing efficiency while collaborating with cross-functional teams thr...
2 weeks ago
Customer Support Engineer-Fresno
$80K - $90K *
Join our dynamic team to support Reproductive Health customers by installing, maintaining, and repairing scientific instrumentation. Build strong relationships while ensuring top-notch service across...
3 weeks ago
Platform Operations Support Engineer (Java / FTE)
$83K - $125K *
Optimize backend operations by supporting Java microservices, ensuring system reliability and performance through proactive monitoring, troubleshooting, and collaboration with cross-functional teams i...
Reposted 2 weeks ago
Senior Offensive Security Engineer
$129K - $193K *
Join a team that's advancing cyber threat intelligence through innovative adversary emulation and red teaming. Collaborate on critical projects, leverage AI, and enhance national security by improving...
1 week ago
$115K *
Unlock potential by providing expert Level 2 IT support, resolving complex hardware and software issues, and enhancing user experience in a fast-paced enterprise environment. Collaborate with teams to...
Today
Systems Engineer, Level 3 (AE26101510)
$110K - $130K *
Shape the future of systems engineering by leading complex projects, collaborating with teams, and leveraging your expertise in Test Engineering and SIGINT to drive innovation and excellence in milita...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.