Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$99K - $120K *
Lead the charge in designing and executing advanced Building Automation Systems for mission-critical environments. Collaborate with engineers and vendors to ensure optimal system integration and perfo...
3 days ago
$100K - $120K *
Shape the future of manufacturing by managing diverse capital projects, driving improvements in productivity and reliability while collaborating with cross-functional teams to ensure successful projec...
3 weeks ago
International Network Engineer
$95K - $115K *
Lead the integration and troubleshooting of tactical networks for air defense systems, collaborating with international partners to ensure compliance with program requirements and security protocols w...
3 days ago
$160K - $178K *
Serve as a key contributor in test and evaluation support for military medical systems, ensuring effective planning, execution, and documentation of testing events to meet operational objectives and e...
3 weeks ago
$74K - $87K *
Lead the charge in safeguarding critical infrastructure by managing high-impact projects, supervising field teams, and utilizing advanced technology systems. Embrace growth opportunities in a supporti...
2 weeks ago
End User Device Engineer (Senior)
$82K - $172K *
Shape the future of IT solutions by leading infrastructure management and modernization efforts across global facilities. Collaborate with a high-performing team to enhance national security through i...
3 weeks ago
$78K - $250K *
Unlock your potential by managing security systems and automation processes. Collaborate with teams to enhance operational efficiency, maintain security protocols, and streamline system administration...
1 week ago
$86K - $101K *
Champion technical excellence by providing engineering support for complex electrical products, ensuring accurate order processing and documentation, while collaborating with cross-functional teams to...
1 week ago
Senior Network Services Engineer
$83K - $166K *
Empower network reliability by managing and optimizing cloud and physical infrastructures. Collaborate with teams to enhance performance, security, and operational efficiency while troubleshooting and...
6 days ago
Senior Network Services Engineer
$108K - $130K *
Elevate your career by managing and optimizing network infrastructure, ensuring seamless operations and security. Collaborate with teams to enhance performance, mentor peers, and drive innovative solu...
6 days ago
$95K - $115K *
Bring your expertise to define and manage cloud infrastructure with a focus on automation and modern tools. Collaborate to enhance CI/CD processes while supporting production challenges and participat...
Reposted 2 days ago
$110K - $130K *
Manage and automate cloud infrastructure leveraging modern DevOps practices, focusing on CI/CD and configuration management tools. Collaborate with teams to enhance processes and solve production issu...
Reposted 2 days ago
Supplier Technical Lead Engineer
$117K - $176K *
Unlock potential by leading technical initiatives that enhance vendor collaboration, optimize operations, and drive continuous improvement. Engage with cross-functional teams to solve complex challeng...
Today
IT Operations Engineer - Platform B - 519030
$80K - $95K *
Champion operational excellence by enhancing enterprise endpoint management solutions. Collaborate across teams to improve device deployment, compliance, and lifecycle management through automation, e...
6 days ago
$62K - $143K *
Transform customer service through expert troubleshooting and repair of mechanical, hydraulic, and electrical systems. Collaborate with teams to minimize downtime and enhance product capabilities whil...
Yesterday
$62K - $143K *
Empower customer success by delivering expert field service support, troubleshooting, and repairs on complex equipment. Collaborate with teams to minimize downtime and enhance productivity while adher...
Yesterday
Tech Consultant - Infrastructure Patch & Unix Engineer
$95K - $115K *
Champion operational excellence by enhancing Unix/Linux environments through effective patch management and automation. Collaborate with cross-functional teams to ensure compliance, security, and stab...
5 days ago
$78K - $250K *
Join a team that's dedicated to integrating complex systems, providing technical support, and enhancing customer solutions. Collaborate with experts to troubleshoot, document, and optimize sub-systems...
1 week ago
Modeling and Simulation Engineer
$86K - $198K *
Unlock your potential as a Modeling and Simulation Engineer, driving innovation in national defense through advanced modeling techniques and collaborative research. Join a dynamic team to shape the fu...
2 weeks ago
$227K - $338K *
Architect the future of AI-driven solutions by leading the technical vision for a cutting-edge platform. Drive innovation, mentor engineers, and solve complex challenges across teams to deliver scalab...
1 week ago
T2 Monitoring & Diagnostic Insights Engineer - Operability
$89K - $148K *
Drive proactive fleet monitoring and enhance asset reliability by resolving complex technical challenges. Collaborate with cross-functional teams to convert operational data into actionable insights...
2 weeks ago
Senior AI Implementation Technical Lead
$110K - $130K *
Drive impactful software solutions by transforming discovery roadmaps into production-ready systems. Collaborate with teams to ensure seamless integration within clients' Azure environments while enha...
Reposted today
$193K - $216K *
Drive the development and enhancement of complex software systems, collaborating with teams to resolve issues and implement modern design methodologies while ensuring adherence to system requirements...
1 week ago
$130K - $155K *
Execute the design and development of BMC software solutions, ensuring high quality and reliability through code reviews and testing. Collaborate on firmware implementation and maintain comprehensive...
3 weeks ago
$193K - $216K *
Empower software innovation by developing and enhancing complex systems. Collaborate with teams to resolve issues, implement modern design methodologies, and guide architectural decisions for large-sc...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.