Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$95K - $115K *

Engineer innovative solutions as a Client Solutions Engineer, collaborating with diverse clients to implement software that enhances operational efficiency and drives success across various industries...

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Manage IT systems by supporting, troubleshooting, and maintaining operations across diverse environments. Drive resolution processes for client/server and network devices while providing tiered suppor...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Information Technology

$140K - $198K *

Join a team that's driving innovation in facilities engineering, optimizing advanced manufacturing infrastructure, and ensuring operational excellence across global sites. Your expertise will shape th...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$166K - $234K *

Drive innovation by showcasing cutting-edge security solutions through impactful demos and educational resources. Collaborate with cross-functional teams to empower customers and enhance technical und...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$166K - $234K *

Empower your career by showcasing cutting-edge security solutions. Collaborate with cross-functional teams to create impactful technical content, drive product understanding, and enhance customer enga...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$166K - $234K *

Unlock potential by showcasing cutting-edge security solutions through impactful demos, technical training, and collaboration with cross-functional teams to empower customers and enhance sales effecti...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Join a dynamic Shared Services Technology team to deliver top-notch user support, enhancing the desktop infrastructure for a leading financial services firm while collaborating with diverse teams acro...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$140K - $200K *

Champion embedded security by designing robust measures, conducting assessments, and ensuring compliance for Linux-based systems. Collaborate with teams to protect mission-critical communications in c...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$122K - $150K *

Support the design and maintenance of a global virtual desktop environment, serving as the SME for troubleshooting and optimizing performance while collaborating across multiple complex production env...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$122K - $150K *

Drive your career with a pivotal role in designing and maintaining a global virtual desktop environment, providing expert support and optimization for cutting-edge technologies while collaborating acr...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $200K *

Join a team that's dedicated to designing and implementing test infrastructure for defense products. You'll develop comprehensive test plans and collaborate with cross-functional teams to ensure high...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock your potential by driving HVAC modernization initiatives, building key relationships, and delivering innovative solutions. Leverage your technical expertise and commercial acumen to enhance ene...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$135K - $195K *

Join us to lead technical training and cyber range operations, managing a team to develop effective curricula and hands-on exercises. Your expertise in systems, virtualization, and networking will enh...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Join a dynamic team to optimize enterprise Linux systems, ensuring high availability and security across diverse environments. Leverage your expertise in cloud infrastructure and automation to enhance...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock your potential as you lead IT initiatives, enhance client partnerships, and drive technology solutions across diverse environments. Collaborate with a dynamic team to deliver exceptional servic...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$76K - $122K *

Contribute to optimizing building automation systems, enhancing energy efficiency and occupant comfort. Leverage technical expertise to support diverse facilities, ensuring robust architectures and ef...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$76K - $116K *

Transform building efficiency by leveraging your expertise in automation systems. Collaborate with diverse teams to optimize operations across various facilities, ensuring occupant comfort and energy...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$186K - $279K *

Elevate manufacturing test solutions for high-performance storage servers. Drive test coverage, efficiency, and reliability from NPI to production, collaborating with cross-functional teams to ensure...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's at the forefront of innovation to drive product design excellence. Collaborate across departments to ensure high-quality electrical and mechanical designs, while supporting existing...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$86K - $198K *

Drive your career forward by developing and maintaining secure PKI solutions that enhance operational efficiency and meet customer needs. Collaborate with cross-functional teams to deliver innovative...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Engage with us to develop and maintain secure PKI solutions that enhance operational efficiency. Collaborate with diverse teams to translate customer needs into effective technical specifications and...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Reimagine cybersecurity solutions by developing and maintaining robust PKI systems. Collaborate with diverse teams to enhance operational efficiency and safeguard critical infrastructure while ensurin...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Champion the development of secure, scalable PKI solutions, collaborating with cross-functional teams to enhance operational efficiency and meet technical requirements while safeguarding critical syst...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Lead the charge in developing and maintaining secure PKI solutions that align with Navy and DoD standards, ensuring operational efficiency and collaboration with cross-functional teams to meet technic...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Join us to innovate secure, scalable PKI solutions that enhance cybersecurity. Collaborate with diverse teams to translate operational needs into technical specifications, ensuring compliance with Nav...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.