Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$100K - $120K *

Manage the technical sales strategy for SmartTrace, driving account growth and customer relationships across industrial facilities. Collaborate with sales teams to deliver tailored solutions and enhan...

Edmonton, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Drive the technical sales strategy for SmartTrace, collaborating with sales teams and partners to enhance customer relationships, develop solutions, and foster long-term growth across industrial facil...

Kitchener, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by owning the technical sales strategy for SmartTrace, collaborating with sales teams and partners to enhance customer relationships and drive growth across industrial facilities and...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $105K *

Engage in hands-on maintenance and support for complex systems, ensuring optimal performance and customer satisfaction. Travel extensively to deliver preventative services and repairs across diverse f...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $105K *

Join a team that's dedicated to delivering top-tier service and support for complex systems in the U.S. Federal Government. Engage in hands-on maintenance and ensure operational excellence while trave...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Join a team that's dedicated to optimizing production tests and processes. You'll enhance product quality, oversee testing and verification, and collaborate with manufacturers to ensure precision in m...

Burnaby, BCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $225K *

Unlock potential by supporting hands-on delivery of data center infrastructure, managing hardware installations, and ensuring optimal performance of enterprise systems in a dynamic environment...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $170K *

Unlock potential by providing expert support and maintenance for Oracle and Sun systems in classified environments, ensuring reliability and security through hands-on troubleshooting and collaboration...

6 days ago

  •   5 - 7 years exp.  •   Staffing

$100K - $170K *

Deliver hands-on support and troubleshooting for Oracle/Sun systems in classified environments. Collaborate with teams to ensure system reliability and security while managing maintenance and upgrades...

6 days ago

  •   5 - 7 years exp.  •   Staffing

$70K - $100K *

Join a team that's driving innovation in cloud solutions. This role blends technical expertise with customer engagement to enhance Tier 2 CSP business across North America, ensuring impactful solution...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $101K *

Empower our Micro-Fulfillment Operations team by ensuring optimal performance and reliability of automated systems. Engage with customers to troubleshoot and resolve complex technical issues, enhancin...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$78K - $95K *

Empower innovation by designing and executing building automation systems for critical infrastructure. Collaborate with engineers and vendors to ensure optimal system integration and performance in a...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$74K - $92K *

Join our team to manage IT operations, ensuring seamless network performance and infrastructure support. You'll lead projects, troubleshoot issues, and enhance technology solutions for both local and...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$81K - $115K *

Engage in enhancing the security posture through hands-on administration of SIEM tools, including Microsoft Sentinel and Splunk. Collaborate with cross-functional teams to optimize analytics technolog...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$81K - $115K *

Launch your career in cybersecurity by optimizing and maintaining enterprise SIEM platforms. Work collaboratively on innovative security solutions and systems administration while driving strategic te...

Mississauga, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $130K *

Develop and enhance complex software systems, focusing on signal processing and data management. Engage in multi-threaded programming and algorithm development using C++, Java, and Python in UNIX/Linu...

6 days ago

  •   15+ years exp.  •   Information Technology

$95K - $125K *

Innovate IT support solutions by providing hands-on desktop assistance, analyzing ticket trends, and enhancing Microsoft 365 administration. Drive AI tool adoption and streamline onboarding processes...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Deliver innovative product improvements by collaborating with cross-functional teams to enhance performance, reduce costs, and ensure durability in mechanical designs for the scrap processing and demo...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $200K *

Unlock potential by joining our engineering team to build high-performance, user-facing trading products. Shape the future of real-time web applications while collaborating across the stack to deliver...

New York, NYRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Transform energy solutions by designing and developing automation for battery storage and microgrid systems. Collaborate with multidisciplinary teams to innovate and deliver advanced control solutions...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in developing innovative software solutions while leveraging your expertise in programming, cloud environments, and Agile methodologies. Collaborate with a dynamic team to enhance ente...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $200K *

Advance your career by providing cybersecurity expertise and mentoring within high-performing teams. Lead compliance efforts for combat systems, ensuring adherence to RMF guidelines while collaboratin...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $145K *

Lead the charge in solving complex engineering challenges across teams, mentoring senior engineers and influencing technical decisions. Utilize your expertise to design resilient solutions and validat...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$108K - $130K *

Join a team that's dedicated to enhancing global financial markets by ensuring the reliability and performance of mission-critical applications. Leverage SRE principles to drive operational excellence...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $130K *

Transform your career by ensuring the reliability and performance of mission-critical applications. Collaborate with global teams to drive operational excellence and enhance automation across a divers...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.