Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$120K - $145K *
Join a dynamic team to define and develop innovative power management solutions. Leverage technical expertise and customer insights to drive product strategy, ensuring alignment with market needs and...
2 weeks ago
Incident & Problem Manager, Cloud Operations
$118K - $134K *
Provide oversight and guidance in managing urgent cloud support issues, enhance operational efficiency, and drive continuous improvement in processes while collaborating across teams to ensure excepti...
Reposted 2 days ago
$74K - $93K *
Optimize customer satisfaction by providing expert technical support for building automation systems. Manage installations, maintenance, and troubleshooting to ensure optimal performance and complianc...
1 week ago
$56K - $114K *
Help us advance our secure computing environment by maintaining and optimizing infrastructure, ensuring reliability and performance, and supporting the deployment of new technologies while providing e...
Reposted 5 days ago
$56K - $114K *
Join a team that supports and maintains secure, highly available infrastructure. This role involves designing, deploying, and troubleshooting systems while ensuring reliable performance and adherence...
Reposted 5 days ago
$99K - $149K *
Join us to enhance the reliability and security of our global network infrastructure. This hands-on role involves project delivery and operational support, ensuring seamless connectivity for users and...
2 days ago
$73K - $103K *
Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...
Reposted 1 week ago
$90K - $110K *
Join a dynamic team that delivers exceptional support experiences for global enterprises. Engage in complex investigations, advocate for customers, and drive systemic improvements to elevate product p...
Reposted today
$90K - $110K *
Lead complex investigations end-to-end, enhance product stability, and advocate for enterprise customers by driving systemic improvements and collaborating closely with engineering teams to resolve te...
Reposted today
$80K - $95K *
Join a team that leverages mechanical engineering expertise to design and enhance innovative products. Collaborate with a skilled group of engineers to deliver effective solutions and contribute to pr...
Reposted 6 days ago
$95K - $115K *
Execute comprehensive thermal validation testing for server platforms, ensuring performance and reliability. Collaborate with cross-functional teams to troubleshoot issues and maintain testing environ...
Today
$136K - $146K *
Join a dynamic team as you manage critical network infrastructure for Next-Generation 911 solutions, ensuring high availability and operational excellence across multiple data centers while mentoring...
Today
$116K - $175K *
Elevate your career by leading the design and management of critical cloud infrastructure. Drive innovation in network security and connectivity while collaborating with cross-functional teams to enha...
2 days ago
Enterprise Cybersecurity AI Infrastructure Engineer
$77K - $176K *
Empower cybersecurity innovation by building and optimizing AI infrastructure, collaborating with engineers and analysts to transform security data into scalable solutions, and ensuring seamless deplo...
4 weeks ago
$110K - $150K *
Engineer mastery-level network solutions across diverse LAN/WAN environments. Serve as a senior technical resource for escalations, leveraging expertise in Zero Trust Architecture and advanced network...
2 weeks ago
Technology Support Technician I
$74K - $91K *
Support the installation and troubleshooting of personal computing hardware and software, ensuring efficient operation of multimedia and related technologies under immediate supervision. Collaborate w...
Yesterday
Technology Support Technician I
$74K - $91K *
Contribute to the success of our technology services by performing installations, troubleshooting, and repairs of personal computing hardware and software, ensuring seamless support for multimedia and...
Yesterday
$105K - $125K *
Innovate thermal solutions for networking servers and data storage products. Lead design, analysis, and validation of cooling technologies while collaborating with cross-functional teams to enhance pr...
Reposted 2 weeks ago
$100K - $120K *
Drive your expertise in turbine proposals, ensuring technical accuracy and leading negotiations while collaborating across teams to deliver optimal client solutions and seamless project handover. Make...
Reposted 2 days ago
$64K - $96K *
Unlock potential by leading advanced technical support and training initiatives. Collaborate with teams to design test fixtures, troubleshoot electronic failures, and enhance quality control processes...
2 weeks ago
$95K - $115K *
Elevate your career by joining a dynamic team focused on innovative backend solutions. Collaborate with experts to enhance aeronautical navigation systems through cutting-edge software development and...
2 days ago
$101K - $142K *
Grow your career with this dynamic process engineering role, driving innovation in process design, optimization, and collaboration. Lead experimental design, implement strategies, and ensure quality e...
Reposted today
$80K - $95K *
Join a team that's shaping the future of defense simulation. As a Systems Engineer, support the TASD program through requirements development, data analysis, and collaborative modeling to enhance our...
Reposted 3 weeks ago
Infrastructure Solutions Group Channel Sales Engineer
$142K - $218K *
Join a dynamic team to drive channel partner sales for Data Center solutions. Leverage your expertise in technical sales, cultivate relationships, and architect innovative solutions to exceed sales ob...
3 weeks ago
Senior Technical Sales Engineer
$120K - $160K *
Unlock potential by leading sales efforts for advanced materials characterization systems. Engage with researchers and engineers, develop customer relationships, and drive commercial growth while shap...
6 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.