Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Application Engineer 4 (DevOps)
$120K - $145K *
Transform the security landscape by automating system evaluations and enhancing compliance. Collaborate with teams to streamline processes and ensure continuous monitoring, driving efficiency across p...
1 week ago
$139K - $208K *
Unlock potential by driving technical sales support and solutions for customers. Collaborate with sales teams to achieve targets while providing expert guidance on F5 products and services, ensuring c...
3 weeks ago
$115K - $173K *
Elevate your career by joining a dynamic sales team as a Solutions Engineer, where you'll leverage technical expertise to drive sales, support customers, and deliver innovative F5 solutions that bridg...
3 weeks ago
$127K - $191K *
Unlock potential by driving technical sales solutions for major service providers. Collaborate with sales teams to articulate value propositions, mentor peers, and deliver exceptional customer service...
3 weeks ago
Lead Site Reliability Engineer - Interface & Connectivity
$113K - $156K *
Lead technical excellence in secure connectivity for Azure SaaS services. Design, implement, and manage external and internal network solutions while mentoring a team and ensuring operational reliabil...
Reposted 1 week ago
$104K - $156K *
Unlock your potential as a Solutions Engineer, driving sales success by leveraging technical expertise to address customer challenges and deliver F5 solutions. Collaborate with sales teams to achieve...
3 weeks ago
Senior Cisco ISE Network Engineer
$110K - $130K *
Unlock your potential by designing and maintaining Cisco ISE infrastructure across multi-site networks. Collaborate with a dynamic team to enhance network security and access control while tackling co...
1 week ago
$80K - $95K *
Engineer robust integrations between diverse DMP platforms, enhancing productivity through API development, coding best practices, and debugging across multiple programming languages while ensuring ti...
Reposted 2 weeks ago
Manager, Engineering Operations - Technical Support
$95K - $115K *
Transform technical support operations by leading a dynamic team focused on automation and innovation. Drive efficiency and enhance the experience for over 35,000 associates through strategic leadersh...
4 weeks ago
Manager, Engineering Operations - Technical Support
$121K - $189K *
Innovate and lead a dynamic Technical Support team, driving efficiency and automation to enhance service delivery for over 35,000 associates. Foster a culture of collaboration and continuous improveme...
4 weeks ago
$110K - $130K *
Shape the future of cloud security solutions by leading technical sales pursuits, collaborating with clients and internal teams to deliver tailored compliance strategies and drive successful implement...
Reposted yesterday
$90K - $110K *
Lead the charge in delivering innovative managed services solutions by partnering with sales teams to assess client needs, design scalable architectures, and ensure seamless transitions, driving long...
2 weeks ago
$80K - $95K *
Drive client success by delivering tailored managed services solutions. Collaborate with sales teams to assess needs, design scalable architectures, and ensure seamless transitions, all while enhancin...
2 weeks ago
$110K - $130K *
Drive solutions for complex product challenges by applying your engineering expertise and quality assurance mindset. Collaborate across teams to design, test, and implement reliable software features...
Reposted 6 days ago
$95K - $115K *
Shape the future of defense technology as a Software Engineer, collaborating on the AEGIS Combat System and enhancing training simulations through innovative software solutions in a dynamic team envir...
Reposted today
$125K - $176K *
Transform user experiences by designing and developing core software for high-performance connectivity solutions. Collaborate with cross-functional teams to ensure product excellence and innovation in...
1 week ago
$88K - $105K *
Unlock potential by designing and supporting innovative network solutions across diverse environments, ensuring seamless client experiences through advanced technical expertise and collaboration on in...
1 week ago
Technical Support Management Application Manager
$80K - $95K *
Champion the management of ship testing applications, ensuring compliance and operational efficiency. Lead data evaluation and oversee trial preparations while training personnel to maintain high stan...
3 weeks ago
$94K - $142K *
Help us design and maintain cutting-edge cloud applications. Leverage your expertise in systems engineering and DevOps to support scalable, secure solutions that drive our organization's success and e...
Reposted yesterday
$155K - $190K *
Join a dynamic team to drive the technical sales cycle in AI Agent Security. Collaborate with Account Executives to influence deal strategies and deliver tailored solutions, ensuring customer success...
Reposted 4 days ago
$155K - $190K *
Join a team that's redefining cybersecurity by securing AI agents at scale. You'll lead presales technical efforts, collaborating with Account Executives to drive evaluations and articulate the value...
1 week ago
$155K - $190K *
Empower growth by leading presales technical efforts, collaborating with sales teams to drive evaluations and articulate the value of AI Agent Security to diverse stakeholders in complex environments...
1 week ago
$155K - $190K *
Lead the charge in securing AI agents by driving presales technical motions, collaborating with Account Executives to influence deal strategies and demonstrate the value of AI Agent Security to divers...
1 week ago
$155K - $190K *
Empower your career by leading presales technical efforts in AI Agent Security. Collaborate with Account Executives to drive evaluations, influence strategies, and articulate value to diverse stakehol...
Reposted 4 days ago
Senior Engineer Product Platform Hardware
$110K - $130K *
Help us advance hardware systems engineering by qualifying new platforms, validating compatibility, and automating testing processes. Collaborate with teams to enhance virtualization environments and...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.