Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Service Support Specialist for Laboratory Automation
$68K - $102K *
Drive excellence in laboratory automation support by providing advanced Tier 3 technical assistance, collaborating with global teams, and enhancing customer relationships through effective troubleshoo...
3 weeks ago
$80K - $95K *
Elevate user experience by providing second-level IT support, assisting with videoconferencing, and participating in technology deployment projects. Collaborate with teams to ensure seamless operation...
3 weeks ago
Network & System Support Engineer
$80K - $95K *
Drive the efficiency of our IT infrastructure by implementing and maintaining robust network and systems solutions. Collaborate across teams to troubleshoot issues and enhance technology for a growing...
Yesterday
$120K - $170K *
Join a dynamic team to enhance IT services for federal law enforcement, ensuring optimal performance and reliability of critical systems. Drive operational improvements and support mission-critical te...
6 days ago
$120K - $170K *
Join a team that's enhancing IT services for federal law enforcement. As a Systems Engineer, you'll support mission-critical operations, ensuring optimal performance and reliability of advanced techno...
6 days ago
$105K - $158K *
Drive the development and execution of innovative technology strategies, fostering strong relationships with sales teams and customers. Lead impactful solution presentations and navigate complex integ...
Reposted 3 weeks ago
Field Engineering, Data Center SME
$110K - $130K *
Lead the charge in defining and enhancing data center delivery standards, ensuring quality and efficiency across complex projects. Collaborate with teams to improve technical methods and support scala...
4 weeks ago
$55K - $126K *
Advance mission-critical systems by leveraging your technical expertise to enhance automation and improve network performance. Collaborate with teams to tackle challenges and drive successful migratio...
2 weeks ago
$86K - $198K *
Drive rigorous software testing and evaluation to ensure functionality, reliability, and user experience. Collaborate with multidisciplinary teams to develop test plans, execute tests, and document re...
3 weeks ago
Senior Product Technical Lead Engineer
$117K - $176K *
Contribute to innovative breaker development by leading engineering execution, coordinating cross-functional teams, and ensuring project alignment with quality and compliance standards from concept to...
Yesterday
Senior Product Technical Lead Engineer
$117K - $176K *
Transform the future of power distribution by leading engineering initiatives for circuit breakers. Drive project execution, coordinate cross-functional teams, and ensure quality deliverables from con...
Yesterday
$72K - $93K *
Take ownership of end-user support by managing incidents and delivering seamless hardware and software solutions, ensuring high customer satisfaction and efficient technology services throughout the o...
Yesterday
Robotics and Control Support Engineer
$80K - $95K *
Join a team that's revolutionizing homebuilding through advanced robotics. You'll ensure optimal production uptime, troubleshoot robotic systems, and collaborate with engineers to enhance manufacturin...
2 weeks ago
$80K - $120K *
Join a team that's dedicated to delivering exceptional customer support by installing, maintaining, and repairing advanced laboratory equipment. Drive customer satisfaction and enhance productivity th...
2 weeks ago
$80K - $95K *
Engineer innovative software solutions for UAS products, driving development and deployment across the software lifecycle. Collaborate with cross-functional teams to enhance capabilities and ensure hi...
3 weeks ago
$88K - $105K *
Shape innovative engineering solutions by leading process optimization and troubleshooting in complex operational environments. Drive major system modifications and collaborate across teams to enhance...
1 week ago
$70K - $148K *
Join a team that's dedicated to delivering exceptional IT support, ensuring seamless operations for end users. You'll provide both remote and on-site assistance, troubleshooting a variety of technolog...
2 weeks ago
$80K - $95K *
Drive the development of innovative photon counting CT products, ensuring quality and compliance while collaborating across teams to meet customer needs and enhance system performance from concept to...
1 week ago
Sr. Manager of Product Support
$100K - $120K *
Champion operational excellence by leading a skilled product support team, ensuring optimal performance of software solutions like PrismHR and Salesforce while driving continuous improvement and colla...
2 weeks ago
$130K - $144K *
Empower your career as a technical leader, guiding complex hydraulic solutions and mentoring junior engineers while collaborating with cross-functional teams to enhance product performance and custome...
Reposted 2 weeks ago
$61K - $141K *
Lead the charge in enhancing missile systems through innovative electrical engineering. Collaborate with teams to integrate advanced technologies and improve platform capabilities, ensuring superior p...
1 week ago
$61K - $141K *
Innovate in the field of electrical engineering by enhancing missile systems through design integration and performance optimization, collaborating with teams to elevate warfighter capabilities and en...
1 week ago
$77K - $128K *
Advance your career by contributing to innovative software solutions and system integrations. Collaborate with engineers to enhance project operations and gain specialized training as a Tracking Engin...
1 week ago
Global Product Support Engineer 5
$125K - $270K *
Lead technical support for semiconductor equipment, diagnosing and resolving complex issues while enhancing process capabilities and customer satisfaction through collaboration and training...
Yesterday
$83K - $108K *
Support advanced modeling and simulation development for Navy radar systems. Collaborate with engineers on design, testing, and integration tasks while contributing to innovative defense technology so...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.