Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$112K - $257K *
Champion innovative solutions by collaborating with product teams to enhance system integration. Leverage cloud-native architectures and strategic thinking to drive product evolution and streamline wo...
1 week ago
$99K - $225K *
Empower mission success by designing secure networks for the DoD. Collaborate with experts to develop, implement, and maintain robust network security solutions, ensuring operational needs are met whi...
2 weeks ago
$99K - $225K *
Shape secure network solutions for the DoD by leveraging your expertise in network security, collaborating with stakeholders, and implementing innovative technologies to meet evolving mission requirem...
2 weeks ago
$99K - $225K *
Engineer secure network solutions for the DoD, collaborating with teams to design, implement, and maintain robust security measures while addressing complex challenges and evolving requirements in a d...
2 weeks ago
$99K - $225K *
Drive the design and implementation of secure networks for the DoD, collaborating with teams to meet evolving operational needs. Utilize your expertise in network security to enhance mission-critical...
2 weeks ago
$99K - $225K *
Serve as a key contributor in designing secure networks for the DoD, collaborating with stakeholders to meet operational needs. Utilize your expertise in network security to implement innovative solut...
2 weeks ago
$99K - $225K *
Unlock potential by designing secure networks for the DoD, ensuring mission success through innovative solutions and collaboration with experts. Your expertise will shape critical infrastructure and e...
2 weeks ago
$99K - $225K *
Join us to design and implement secure networks for the DoD, leveraging your expertise in network security and IT systems. Collaborate with diverse teams to enhance mission-critical operations while t...
2 weeks ago
$99K - $225K *
Join a dynamic team to design and secure networks for the DoD, leveraging your expertise in network security and IT systems. Collaborate with stakeholders to ensure robust, reliable solutions that mee...
2 weeks ago
$99K - $225K *
Lead the charge in securing and optimizing network infrastructures for the DoD. Collaborate with teams to design, implement, and maintain robust security measures, ensuring mission-critical operations...
2 weeks ago
$99K - $225K *
Champion secure network solutions for the DoD by leveraging your expertise in network security, collaborating with teams to design, implement, and maintain robust systems that meet evolving mission ne...
2 weeks ago
$99K - $225K *
Elevate network security by designing and implementing robust solutions for the DoD. Collaborate with teams to ensure secure, reliable networks that meet evolving mission needs while leveraging cuttin...
2 weeks ago
$99K - $225K *
Unlock potential by designing secure networks for the DoD, collaborating with experts to meet operational needs, and implementing cutting-edge security solutions. Engage in hands-on problem-solving wh...
2 weeks ago
$99K - $225K *
Drive the design and implementation of secure networks for the DoD, collaborating with teams to meet evolving operational needs. Leverage your expertise in network security and engineering to deliver...
2 weeks ago
$80K - $95K *
Innovate solutions as the technical escalation expert, driving advanced diagnostics and root cause analysis for complex equipment issues. Collaborate with teams to enhance service quality and develop...
Today
Systems Engineer - Standards / Technical Specifications
$190K - $215K *
Engage with stakeholders to enhance technical specifications management, applying structured systems engineering practices. Collaborate on ontology design and schema implementation to meet user needs...
2 days ago
$91K - $141K *
Join a team that's dedicated to resolving complex Tier II IT issues for a large enterprise. You'll analyze, troubleshoot, and implement solutions for end-user computing challenges while ensuring compl...
3 weeks ago
$91K - $114K *
Join a team that's dedicated to enhancing customer success through expert technical support, strategic guidance, and proactive engagement, ensuring optimal use of solutions and fostering long-term rel...
1 week ago
Senior Principal Engineer, Technical Marketing
$175K - $226K *
Unlock your potential as you lead technical marketing strategies, translating complex engineering into compelling narratives. Drive impactful content and collaborate with teams to enhance market prese...
Reposted yesterday
$77K - $176K *
Tackle security challenges by enhancing DevSecOps practices in software delivery. Collaborate with teams to fortify systems, automate security tools, and ensure compliance with cybersecurity mandates...
2 weeks ago
$110K - $130K *
Explore cutting-edge AI technologies to enhance engineering productivity. Collaborate with stakeholders to evaluate, recommend, and implement effective AI solutions that drive business value and innov...
Reposted 1 week ago
$110K - $130K *
Advance AI capabilities by evaluating technologies and solutions to enhance engineering productivity, craft proof-of-concepts, and guide technology adoption for impactful business results while collab...
Reposted 1 week ago
$98K - $168K *
Engineer cutting-edge avionics systems, driving full lifecycle from requirements to integration. Collaborate in a dynamic environment to ensure safety and compliance for advanced aircraft, while innov...
2 days ago
Product Support Engineer, Content Asset Management
$108K - $130K *
Drive customer success by developing technical service content and resolving escalations for advanced robotic systems. Collaborate with cross-functional teams to enhance service operations and improve...
2 weeks ago
$80K - $95K *
Lead the IT support team by providing advanced troubleshooting, mentoring junior technicians, and ensuring seamless service delivery. Collaborate with cross-functional teams to enhance IT operations a...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.