Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$138K - $196K *
Join a team that's redefining campus network management by leveraging AI to enhance customer operations, drive product adoption, and create impactful technical content while engaging directly with cli...
3 weeks ago
$55K - $126K *
Unlock your potential by applying technical expertise to develop and maintain complex DoD weapon systems. Engage in troubleshooting, testing, and reporting to ensure operational excellence in a dynami...
6 days ago
$95K - $115K *
Join a team that's driving innovation in HVAC solutions through close client collaboration and expert guidance. Elevate your career by engaging in multifaceted projects, while enjoying a supportive, t...
Reposted 2 weeks ago
SASE Support Engineer (IT Engineering)
$92K - $153K *
Unlock potential by joining a dynamic team focused on delivering secure access solutions. Collaborate with experts to tackle complex security challenges and enhance global operations using cutting-edg...
2 weeks ago
$90K - $110K *
Pioneer the advancement of server technologies by developing benchmarks, managing technical collateral, and presenting thought leadership. Collaborate with product teams to create impactful solutions...
Reposted 2 weeks ago
Infrastructure Support Engineer - Network & Desktop- Senior
$88K - $105K *
Lead the charge in advanced network troubleshooting and end-user support, resolving complex incidents and ensuring service availability while collaborating with remote engineering teams and maintainin...
1 week ago
$128K - $214K *
Lead the charge in enhancing enterprise infrastructure capabilities, collaborating with teams to implement advanced IT solutions, ensuring security and compliance across diverse environments while opt...
2 weeks ago
$62K - $141K *
Join a dynamic team as you develop and secure cloud container solutions, leveraging cutting-edge technology to enhance client environments and drive mission-critical change in a fast-paced DevOps role...
Reposted 2 weeks ago
Member of the Technical Staff - Forward Deployed Engineer
$100K - $120K *
Join a team that's transforming scientific data into actionable insights. Collaborate with scientists in lab environments, prototype solutions, and enhance workflows to deliver real value to partners...
2 weeks ago
$108K - $148K *
Engage as a key technical expert, guiding semiconductor processes from concept to qualification. Collaborate with customers and R&D teams, providing on-site support, troubleshooting, and data analysis...
1 week ago
$108K - $148K *
Drive innovation by guiding semiconductor products from concept to qualification. Collaborate with customers and R&D to optimize processes, troubleshoot complex issues, and ensure peak equipment perfo...
3 weeks ago
$82K - $104K *
Shape the future of product support by driving new product introductions and ensuring service readiness for advanced ion beam technologies. Collaborate with cross-functional teams to enhance customer...
Reposted 2 weeks ago
$86K - $198K *
Champion the design and development of advanced DoD munition systems. Lead complex mechanical engineering projects, ensuring integration and technical excellence while mentoring teams and driving inno...
3 weeks ago
$105K - $177K *
Lead the charge in optimizing network security and connectivity for Navy operational networks. Collaborate with cross-functional teams to design and maintain microwave data link systems, ensuring reli...
1 week ago
$141K - $236K *
Unlock your potential as you support and enhance multi-platform network solutions, ensuring optimal performance and security in a dynamic environment. Collaborate with a team of experts to drive innov...
2 weeks ago
$114K - $190K *
Join a team that's dedicated to enhancing network security and performance. Leverage your expertise in advanced networking technologies to troubleshoot, design, and implement solutions while providing...
4 weeks ago
$114K - $190K *
Unlock potential by integrating advanced network solutions and security protocols. Collaborate with a global team to troubleshoot and support complex systems, ensuring seamless connectivity across div...
4 weeks ago
Technical Service Engineer (TSE) II
$116K - $155K *
Lead the implementation of energy conservation measures in complex projects, providing technical expertise and mentorship. Collaborate with multidisciplinary teams to optimize system performance and e...
1 month ago
Technical Service Engineer (TSE) II
$105K - $140K *
Lead the technical execution of Energy-as-a-Service projects, optimizing energy conservation measures across complex multi-building portfolios. Collaborate with multidisciplinary teams to enhance syst...
1 month ago
Technical Service Engineer (TSE) II
$128K - $171K *
Bring your expertise to a dynamic role supporting Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance across...
1 month ago
Technical Service Engineer (TSE) II
$116K - $155K *
Optimize energy conservation measures by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to enhance system performance and mentor staff, ensuring successful pr...
1 month ago
Technical Service Engineer (TSE) II
$128K - $171K *
Lead the technical execution of Energy-as-a-Service projects, optimizing energy conservation measures across complex multi-building portfolios. Collaborate with multidisciplinary teams to enhance syst...
1 month ago
Technical Service Engineer (TSE) II
$128K - $171K *
Drive energy efficiency by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring successful implementation...
1 month ago
$88K - $105K *
Engage as a Field Service Engineer, supporting integration and testing of advanced subsystems. Collaborate with teams and customers to troubleshoot and enhance product performance while ensuring timel...
3 weeks ago
$88K - $105K *
Champion the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environments. Trav...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.