Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$125K - $150K *

Elevate your career by leading architectural strategies for CSM, ITSM, and ITOM solutions. Collaborate with cross-functional teams to deliver secure, scalable ServiceNow environments that enhance oper...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$62K - $104K *

Join our team to travel nationwide, servicing and troubleshooting cutting-edge Data Center HVAC equipment. Utilize your expertise in electrical and refrigeration systems while managing customer projec...

Texas, USRemote

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Help us ensure peak performance at our Data Centers by delivering expert HVAC services. You'll travel extensively to troubleshoot, commission, and maintain critical equipment, ensuring our customers...

Texas, USRemote

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Transform the future of data centers by expertly troubleshooting, commissioning, and servicing HVAC systems. This crucial role demands independence, strong diagnostics, and project management skills a...

Texas, USRemote

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Lead critical HVAC installations by traveling to data centers nationwide. Oversee equipment commissioning, diagnostics, and troubleshooting while collaborating with diverse teams to ensure efficient o...

Texas, USRemote

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $110K *

Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $84K *

Join a dynamic team to elicit and document business requirements, bridging the gap between stakeholders and technical teams. Contribute to IT initiatives by ensuring solutions are user-focused and ali...

Atlanta, GARemote

Today

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform the cloud communication landscape by optimizing existing systems, driving AI innovations, and mentoring teams. Lead complex integrations and troubleshoot major incidents to enhance performan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$64K - $128K *

Empower your career by delivering data analysis on EDI transactions, facilitating tool implementations, and fostering cross-department collaboration to enhance system performance and meet organization...

Baltimore, MDRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $100K *

Join a team that's transforming data into actionable insights. Drive comprehensive analytics projects from scoping to delivery, while enhancing your skills in a dynamic remote environment...

Denver, CORemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$107K - $150K *

Drive the design and delivery of advanced AI solutions, mentoring engineers and ensuring client satisfaction. Collaborate with stakeholders to translate requirements into scalable architectures, leadi...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $111K *

Join a dynamic team to lead IT procurement efforts, overseeing the full purchasing cycle. Ensure compliance with Government requirements while facilitating timely acquisition of materials for critical...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$69K - $104K *

Take ownership of mobile device management for a critical government program, ensuring compliance, user support, and vendor relations. Drive efficient device lifecycle operations, data reporting, and...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $153K *

Join a team that's driving innovation in ServiceNow implementations. You'll lead projects, engage stakeholders, and translate complex requirements into effective solutions, collaborating closely with...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $140K *

Shape the future of federal financial operations by driving user adoption and change management for a new tool. Collaborate with stakeholders to enhance user experience, streamline processes, and ensu...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $120K *

Elevate your career by facilitating Agile delivery and driving AI initiatives. Collaborate with cross-functional teams to implement cutting-edge technology pilots, ensuring stakeholder engagement and...

Washington, DCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $190K *

Champion analyst relations by managing strategic engagements and amplifying company narratives. Collaborate cross-functionally to enhance market perception and drive executive influence, ensuring alig...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $96K *

Join a team that's dedicated to transforming client needs into effective solutions. As a Business Analyst I, you'll bridge teams, support integrations, and enhance processes within the Financial Servi...

West Des Moines, IARemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $105K *

Champion the successful delivery of complex projects, guiding financial institutions in adopting innovative loan origination software. Manage timelines, risks, and stakeholder expectations to ensure p...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Transform client business processes as a Senior ServiceNow Solution Consultant. Collaborate on solution design, provide pre-sales support, and ensure quality governance while driving continuous improv...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Join a dynamic team as you support sales operations by delivering precise price quotations and coordinating solutions. Collaborate across functions to drive business success and enhance customer relat...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $140K *

Empower the future of naval supply systems by analyzing, refining, and supporting application engineering and integration. Collaborate with mission partners to enhance system functionality and ensure...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$135K - $160K *

Champion operational excellence by spearheading IT Business Systems processes, ensuring effective training, governance, and budgeting. Analyze user support data to enhance service delivery across dive...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$70K - $119K *

Elevate your career by leading the design and delivery of enablement content for our sales team. Drive seller performance through innovative learning solutions and AI tools, while collaborating cross...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...

RemoteRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.