Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Senior Business Analyst - Microsoft Power Platform
$110K - $120K *
Design and lead business analysis initiatives utilizing Microsoft Power Platform. Create impactful data visualizations and streamline HR processes for federal agencies, enhancing decision-making throu...
4 weeks ago
$68K - $109K *
Unlock operational excellence by collaborating with customers to enhance service delivery, troubleshoot critical power equipment, and lead technician training. Drive improvements and ensure safety whi...
3 weeks ago
$110K - $130K *
Lead the charge in acquiring strategic enterprise accounts, managing the full sales journey from prospecting to closing. Build executive relationships and drive growth through effective negotiation an...
1 week ago
$100K - $120K *
Join a team that's dedicated to enhancing ERP solutions for colleges and universities. As a consultant, you'll collaborate on Ellucian Banner implementations, ensuring client needs are met within scop...
Today
$95K - $115K *
Manage on-site construction activities, ensuring adherence to plans, schedules, and budgets. Oversee subcontractors, inspections, and safety protocols while coordinating with project teams for timely...
Today
$192K - $258K *
Join a team that's shaping construction risk management across global projects. Lead efforts in governance, compliance, and audit for data center development while collaborating with key stakeholders...
3 weeks ago
Territory Account Manager, Exposure Management (Southeast)
$100K - $120K *
Drive pipeline generation and deal execution while building local partnerships. Engage with key customers to enhance product offerings and represent the brand at industry events, fostering growth in a...
1 week ago
$93K - $120K *
Join a dynamic team as you manage clinical data throughout study lifecycles, ensuring compliance and quality. Collaborate with cross-functional teams to drive data strategy and support innovative solu...
2 weeks ago
Director of Strategic Accounts - U.S. Southeast Education
$139K - $213K *
Grow your career with a dynamic team focused on driving strategic sales in the education sector. Leverage your expertise to engage C-suite executives, manage complex sales cycles, and exceed quotas wh...
1 week ago
Customer Service Engineer - Union - MR/CT - NY Metro
$133K - $153K *
Provide exceptional service by installing, troubleshooting, and maintaining MRI and CT equipment. Foster strong customer relationships while managing service performance and operations in the NY Metro...
Reposted 6 days ago
Sr Software Developer Engineer in Test (SDET)
$128K - $157K *
Advance quality assurance by designing automated tests and frameworks, enhancing software reliability across multiple platforms. Collaborate with teams to identify gaps, improve practices, and ensure...
3 days ago
$110K - $130K *
Drive safety excellence by leading program development, compliance, and mentorship. Collaborate across teams to identify risks, conduct assessments, and enhance safety culture in diverse operational e...
Today
$72K - $115K *
Support our team by leading RN Reviewers in delivering quality assessments efficiently, ensuring compliance with Mass Health standards while fostering team development and workflow improvements...
3 weeks ago
$100K - $120K *
Drive innovation in digital experiences by building and optimizing high-performing web applications. Collaborate with creative teams to enhance customer engagement across platforms while managing the...
2 weeks ago
$130K - $160K *
Empower the development of mission-critical applications on the ServiceNow platform, collaborating with stakeholders to deliver scalable solutions while ensuring compliance with federal standards and...
1 week ago
Business Analyst (Remote - US)
$67K - $114K *
Analyze business processes and enhance efficiency by collaborating with stakeholders. Utilize data insights to drive improvements and support project management in a dynamic, cross-functional environm...
2 weeks ago
Solutions Architect II (Higher Ed/SAAS/SIS/ERP)
$110K - $130K *
Lead the charge in designing innovative solutions across multiple higher education platforms. Collaborate with teams to implement best practices and ensure alignment with institutional goals, driving...
4 weeks ago
Manager, Facilities / Gestionnaire, installations
$80K - $95K *
Elevate your career by overseeing facilities management and real estate projects. Collaborate with teams to ensure optimal environments, manage contractors, and lead initiatives that enhance operation...
2 weeks ago
Executive Director, Technology
$175K - $215K *
Elevate the technology function by leading engineering, delivery, and operations. Collaborate closely with leadership to shape technical strategy, ship code weekly, and ensure high standards in a dyna...
1 week ago
Senior Manager, Global Category Sourcing - IT & Indirect
$172K - $198K *
Optimize global category sourcing for IT and indirect spend, driving strategy, value creation, and supplier partnerships while fostering team development and compliance with best practices for enhance...
Reposted 2 days ago
$128K - $218K *
Partner with us to drive net new customer acquisition across diverse markets, leveraging your expertise in Compliance, FinTech, and RegTech to translate complex regulatory challenges into impactful te...
Yesterday
$125K - $150K *
Transform enterprise asset management by leading SAP MRO solutions design and implementation. Drive strategy, architecture, and best practices to optimize maintenance, inventory, and procurement proce...
Today
Data Center & Infrastructure Solution Leader
$130K - $160K *
Transform data center solutions strategy and drive growth across global initiatives, enhancing partnerships and revenue. Engage with executive clients and elevate pre-sales efforts to set the stage fo...
Reposted 2 weeks ago
$142K - $196K *
Unlock potential by leading innovative software solutions that enhance healthcare efficiency and resilience. Collaborate with diverse teams to design and deliver optimal cloud-native applications whil...
1 month ago
$95K - $135K *
Join a team that's dedicated to delivering complex automation projects, overseeing all phases from planning to closeout. Collaborate with cross-functional teams to ensure projects meet safety, budget...
Today
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.