Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$189K - $259K *

Unlock operational success by leading global strategy and performance in Customer Success Operations, driving data-driven insights, seamless processes, and effective stakeholder engagement to enhance...

Colorado, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$108K - $130K *

Shape the future of Precision Guided Munitions by leading capture strategies, managing cross-functional teams, and ensuring compliance with program objectives. Drive innovation and enhance program per...

Cedar Rapids, IARemote

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K *

Unlock potential by driving targeted outreach and generating qualified leads. Collaborate with sales and marketing teams in a dynamic remote environment, contributing to pipeline growth and revenue im...

Atlanta, GARemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate user experience by designing and implementing high-performance UIs. Engage in collaborative architecture decisions while developing scalable, visually stunning applications that empower users...

Menlo Park, CARemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$65K - $129K *

Lead the charge in developing competitive proposals and client services, enhancing operational excellence across clinical research programs. Collaborate with global teams to ensure high-quality submis...

Texas, USRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$74K - $137K *

Unlock your potential as a Senior Consultant, driving ONESOURCE Direct Tax solutions. Collaborate with clients, leverage AI tools, and enhance efficiency while managing multiple projects in a dynamic...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$80K - $110K *

Unlock growth by driving high-impact engagements with C-suite security leaders. Utilize cutting-edge sales tools and collaborate seamlessly with Account Executives to generate valuable pipelines and f...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$79K - $127K *

Join a team that's dedicated to advancing health research through innovative statistical analysis and mentoring. Collaborate with investigators to design studies, prepare publications, and present fin...

Ann Arbor, MIRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Shape patient care services by leading clinical operations, ensuring quality standards, and fostering team development. Drive fiscal accountability and enhance patient satisfaction while integrating w...

Nashville, TNRemote

3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$135K - $160K *

Transform enterprise-scale AI solutions by leveraging Databricks, Generative AI, and cloud technologies. Collaborate with a dynamic team to shape AI architecture while mentoring engineers and driving...

Detroit, MIRemote

Reposted today

  •   5 - 7 years exp.  •   Staffing

$86K - $144K *

Unlock potential by leading the design and development of scalable generative AI services, ensuring architectural integrity and mentoring teams. Collaborate with cross-functional stakeholders to drive...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $150K *

Shape impactful healthcare solutions by leveraging your Epic Professional Billing expertise. Collaborate with diverse teams to optimize systems, enhance workflows, and drive meaningful results for cli...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$72K - $143K *

Join a team that's dedicated to facilitating smooth transitions from inpatient care to home. Leverage your clinical expertise to manage care effectively, ensuring members receive appropriate support a...

Baltimore, MDRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$123K - $205K *

Unlock potential by leading the design and evolution of complex CICS infrastructure solutions that underpin critical enterprise operations, leveraging your expertise to enhance performance and drive i...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$76K - $125K *

Join a team that's dedicated to delivering accurate sales reporting and data maintenance. This role supports sales leaders and partners by managing reporting queues, ensuring data integrity, and enhan...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$122K *

Transform enterprise Windows infrastructure and cloud environments by designing, implementing, and securing systems. Collaborate with IT teams to optimize performance, automate processes, and ensure c...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$166K - $208K *

Lead the transformation of Agile practices across teams, fostering a culture of continuous improvement and collaboration. Guide teams in delivering value through effective coaching, mentoring, and fac...

Georgia, USRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$98K - $131K *

Transform complex challenges into sustainable solutions as a Senior Programmer & Systems Analyst. Collaborate with diverse teams to enhance PeopleSoft environments, ensuring optimal performance, secur...

Oregon, USRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$75K - $126K *

Champion client success by managing key financial services accounts, driving strategic initiatives, and fostering executive relationships to enhance retention and growth. Collaborate across teams to d...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $193K *

Join a team that's redefining software engineering excellence by leading high-performing teams in building and modernizing enterprise applications. Drive technical strategy, foster innovation, and ens...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $153K *

Join a team that's dedicated to enhancing healthcare quality through innovative testing strategies. Collaborate with cross-functional teams to ensure robust, user-centered products while mentoring jun...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Champion aerial data accuracy by post-processing LiDAR and imagery. Collaborate with project leads to ensure quality deliverables and implement best practices for remote sensing projects across divers...

Lansdale, PARemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Join a dynamic team to monitor and enhance project execution, supporting low-income energy efficiency initiatives through technical expertise in grant management and compliance for a range of federal...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $89K *

Partner with us to optimize workflows and drive outcomes in LTPAC settings. Serve as the key liaison for software implementation, facilitating customer engagement and leading configuration for lasting...

Mississauga, ONRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $163K *

Optimize population health initiatives by leading the design and implementation of Epic Healthy Planet solutions. Collaborate with cross-functional teams to enhance patient outcomes through data-drive...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.