Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$90K - $110K *
Partner with us to ensure the quality and reliability of our web-based administrative solutions. Collaborate with cross-functional teams to validate features, identify defects, and maintain comprehens...
3 weeks ago
$125K - $250K *
Lead the charge in exceeding revenue goals by developing strategic sales approaches and nurturing customer relationships. Collaborate internally and externally to present tailored IT solutions that al...
Reposted 2 weeks ago
Payroll Support Manager (Corrections)
$100K - $120K *
Drive operational excellence as you lead a team resolving complex payroll issues. Foster a culture of development and collaboration, while enhancing team efficiency and ensuring seamless escalation ma...
3 weeks ago
$91K - $163K *
Empower your career by driving innovative software solutions through end-to-end development, collaborating with Agile teams, and leveraging cutting-edge technologies to enhance product quality and eff...
Today
$95K - $115K *
Join a dynamic team as a Senior Program Analyst, supporting program management and governance for a key initiative. Collaborate with stakeholders to analyze data, develop reports, and ensure documenta...
2 days ago
Analytics Advisor III (R-19951)
$110K - $130K *
Unlock potential by driving analytics and AI solutions for clients, managing a $10M+ portfolio. Collaborate with sales teams to identify opportunities, build value stories, and achieve aggressive sale...
1 week ago
$110K - $130K *
Elevate your career by designing and maintaining advanced IT infrastructure platforms, ensuring reliability and security. Collaborate with teams to optimize solutions, automate processes, and enhance...
Reposted 3 weeks ago
Senior Manager Tax Technology and Process Transformation
$126K - $150K *
Pioneer the transformation of tax technology and processes, driving strategic initiatives to enhance operational efficiency, compliance, and user experience through automation and data-driven solution...
2 weeks ago
Transformation Consultant, Professional Services
$74K - $137K *
Lead the charge in transforming workflows with AI, driving adoption and measurable impact in legal, tax, and trade sectors. Collaborate with clients and teams to design, implement, and evaluate innova...
1 week ago
Remote Product Specialist, Bolting
$90K - $110K *
Elevate your career by managing product sales strategies, collaborating with diverse teams to drive profitability and foster customer relationships while utilizing technical expertise in a fast-paced...
3 weeks ago
$93K - $97K *
Contribute to program success by supporting planning, execution, and management of projects. Analyze data, prepare reports, and optimize resources to ensure objectives are met within scope, time, and...
Yesterday
$83K - $95K *
Engineer secure enterprise infrastructure by designing, implementing, and maintaining robust security measures across on-premises and cloud environments, ensuring compliance with industry standards an...
4 days ago
Lead Service/Experience Designer
$110K - $130K *
Champion transformative service design initiatives for Fortune 500 clients, guiding cross-functional teams and aligning stakeholders to foster growth, efficiency, and innovative customer experiences a...
Reposted 2 days ago
Product Quality Analyst II (Remote)
$65K - $99K *
Join a team that's dedicated to enhancing software quality through rigorous testing of web applications and APIs. Collaborate with engineers and analysts to document defects and improve client satisfa...
2 weeks ago
$137K - $200K *
Elevate our actuarial capabilities by designing and deploying automated solutions that integrate AI and data analysis, enhancing decision-making across the organization while collaborating with divers...
2 days ago
Information Security Specialist: Senior
$110K - $130K *
Drive enterprise remediation initiatives for cryptographic assets, coordinating with cross-functional teams to enhance security compliance and reduce risks in a complex technology environment. Lead ef...
6 days ago
$74K - $125K *
Unlock the potential of data-driven solutions by enhancing CRM workflows and integrations. Collaborate with cross-functional teams to streamline processes, ensuring secure and efficient operations tha...
1 week ago
$90K - $189K *
Join a team that's dedicated to enhancing information technology solutions within the Department of the Air Force. Drive the implementation and modernization of Tenable architecture to ensure complian...
Reposted 1 week ago
SAP Partner Alliance Executive
$110K - $130K *
Build and maintain strategic relationships with SAP account executives to drive pipeline development and co-sell activities, aligning customer needs with RTS capabilities across the Southern U.S. for...
2 weeks ago
$70K - $116K *
Elevate your career by developing innovative ServiceNow solutions, collaborating with stakeholders to enhance IT service management and optimize performance. Make a difference in a team-focused enviro...
3 weeks ago
$109K - $152K *
Transform customer communications by leveraging technical expertise and pre-sales experience. Collaborate with clients to identify needs and deliver tailored solutions, while effectively communicating...
Reposted yesterday
$114K - $158K *
Shape the future of communications by partnering with clients to deliver innovative, technical solutions. Leverage your expertise to guide customers through complex challenges, ensuring their success...
1 week ago
Sales Director - Banking/Financial Services/Insurance
$150K - $180K *
Drive growth and scale by leading customer engagement and solution implementation in the Banking and Financial Services sector. Identify opportunities, nurture relationships, and exceed revenue target...
2 weeks ago
$110K - $115K *
Innovate testing strategies and enhance software quality through automated and manual verification. Collaborate across teams to ensure compliance and optimize processes while leveraging AWS and full-s...
2 weeks ago
$100K - $120K *
Lead the charge in enhancing security for a complex federal platform, safeguarding cloud infrastructure and sensitive data. Collaborate within an Agile team to design, implement, and automate robust s...
1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.