Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $130K *

Lead the enhancement of security measures for cloud-based healthcare solutions, focusing on vulnerability management, incident response, and compliance. Collaborate with cross-functional teams to ensu...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$101K - $140K *

Drive value delivery in a rich B2B sales environment, cultivating relationships with C-Level executives and ensuring client satisfaction. Manage complex sales processes and exceed targets within large...

Missouri, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$200K - $250K *

Elevate client partnerships by solving complex business challenges. Seek out and establish new connections while fostering long-term relationships to drive success and become a trusted advisor in the...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$69K - $101K *

Champion the reliability of automated systems by providing expert technical support, troubleshooting complex issues, and collaborating cross-functionally to ensure operational excellence and seamless...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$131K - $181K *

Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$156K - $205K *

Empower growth by leveraging your data expertise to enhance GTM strategies. Collaborate globally, ensuring reliable data pipelines and insightful dashboards that drive key performance metrics across t...

CanadaRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's enhancing ServiceNow integrations through eBonding solutions. Leverage your expertise in scripting and integration tools to build and support seamless connections between ServiceNow...

Pennsylvania, USRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $157K *

Join a team that's dedicated to ensuring compliance and transparency in financial reporting. As a Senior Data Analyst, you'll collaborate across departments to organize data, draw insights, and suppor...

San Francisco, CARemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Unlock potential by resolving complex technical issues for enterprise clients. Collaborate with teams to improve processes, enhance system performance, and drive customer satisfaction through effectiv...

New York, NYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $130K *

Lead the charge in overseeing field installation activities, ensuring safety and quality while coordinating with project managers and stakeholders to drive successful project execution and adherence t...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Shape the future of connectivity by optimizing and supporting complex LAN/WAN environments. Collaborate with teams to deliver secure, reliable network solutions that enhance business performance and m...

Pella, IARemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$105K - $231K *

Optimize enterprise analytics solutions to provide real-time insights and reporting for federal HR stakeholders, driving strategic decision-making and compliance in a fast-paced modernization initiati...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $140K *

Lead a dynamic team in ensuring optimal performance of mission-critical data centers. Drive service operations, enhance customer satisfaction, and foster team development while managing budgets and im...

Selman City, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$95K - $115K *

Join our team as a Senior Systems Analyst Epic to optimize healthcare IT applications. Collaborate with stakeholders to design, implement, and support Epic systems that enhance clinical and operationa...

Ohio, USRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Transform intelligence analysis by leveraging your expertise and analytical skills. Collaborate with a dynamic team to support critical missions, utilizing advanced technology and methodologies to dri...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Unlock your potential by leading technical execution of Electrification Solutions projects. Drive safety, quality, and customer satisfaction while managing resources and risks to ensure project succes...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive innovation in web development by creating and maintaining robust Drupal applications. Collaborate across teams to ensure quality delivery and support for content management systems, enhancing us...

Arkansas, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$81K - $130K *

Join a dynamic team dedicated to providing exceptional support for high-resolution mass spectrometry instruments. Leverage your technical expertise to install, troubleshoot, and maintain equipment whi...

California, USRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$104K - $130K *

Join a dynamic team to lead critical BAS projects, ensuring seamless integration of automation systems and smart building solutions while collaborating with diverse stakeholders to meet project goals...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Shape our Sales Operations by optimizing pipelines, enhancing CRM accuracy, and leveraging AI tools. Collaborate with diverse teams to support revenue growth and streamline processes, ensuring actiona...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $180K *

Innovate within our direct sales organization, leading a driven team to achieve new customer acquisition and cultivate growth across North America and EMEA, focused on complex solutions in software su...

Toronto, ONRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $149K *

Lead the charge in safeguarding our IT environment by managing security incidents, collaborating across teams, and enhancing our incident response capabilities to ensure compliance and protection agai...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$97K - $145K *

Unlock potential by supporting and maintaining Laboratory Systems, serving as the primary development contact for Epic modules, and configuring applications to enhance operational efficiency and best...

Sacramento, CARemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Lead strategic product initiatives in advanced surgical technologies, driving development and commercialization efforts. Collaborate with cross-functional teams to enhance orthopedic outcomes and proc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Analyze financial data to drive strategic insights and enhance reporting efficiency. Collaborate with cross-functional teams to ensure data accuracy and scalability, while automating processes to supp...

Brooklyn, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.