Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Senior Cyber Security Engineer
$110K - $130K *
Lead the enhancement of security measures for cloud-based healthcare solutions, focusing on vulnerability management, incident response, and compliance. Collaborate with cross-functional teams to ensu...
4 days ago
Senior Account Executive | Global Technology | Large Enterprise
$101K - $140K *
Drive value delivery in a rich B2B sales environment, cultivating relationships with C-Level executives and ensuring client satisfaction. Manage complex sales processes and exceed targets within large...
3 weeks ago
$200K - $250K *
Elevate client partnerships by solving complex business challenges. Seek out and establish new connections while fostering long-term relationships to drive success and become a trusted advisor in the...
Reposted 3 weeks ago
$69K - $101K *
Champion the reliability of automated systems by providing expert technical support, troubleshooting complex issues, and collaborating cross-functionally to ensure operational excellence and seamless...
Yesterday
Associate Director, Technical Services - Snacks
$131K - $181K *
Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...
4 days ago
Senior Analytics Engineer - GTM
$156K - $205K *
Empower growth by leveraging your data expertise to enhance GTM strategies. Collaborate globally, ensuring reliable data pipelines and insightful dashboards that drive key performance metrics across t...
Reposted 1 week ago
Sr ServiceNow Developer (Integrations/ ShareLogic Unifi)
$110K - $130K *
Join a team that's enhancing ServiceNow integrations through eBonding solutions. Leverage your expertise in scripting and integration tools to build and support seamless connections between ServiceNow...
4 days ago
$132K - $157K *
Join a team that's dedicated to ensuring compliance and transparency in financial reporting. As a Senior Data Analyst, you'll collaborate across departments to organize data, draw insights, and suppor...
6 days ago
Senior Technical Support Engineer - Customer Support (all genders)
$100K - $120K *
Unlock potential by resolving complex technical issues for enterprise clients. Collaborate with teams to improve processes, enhance system performance, and drive customer satisfaction through effectiv...
4 weeks ago
$95K - $130K *
Lead the charge in overseeing field installation activities, ensuring safety and quality while coordinating with project managers and stakeholders to drive successful project execution and adherence t...
Today
$95K - $115K *
Shape the future of connectivity by optimizing and supporting complex LAN/WAN environments. Collaborate with teams to deliver secure, reliable network solutions that enhance business performance and m...
Yesterday
Senior HCM Analytics & BI Developer
$105K - $231K *
Optimize enterprise analytics solutions to provide real-time insights and reporting for federal HR stakeholders, driving strategic decision-making and compliance in a fast-paced modernization initiati...
Reposted 1 week ago
$120K - $140K *
Lead a dynamic team in ensuring optimal performance of mission-critical data centers. Drive service operations, enhance customer satisfaction, and foster team development while managing budgets and im...
1 week ago
Epic Senior Systems Analyst - Radiant/Cupid
$95K - $115K *
Join our team as a Senior Systems Analyst Epic to optimize healthcare IT applications. Collaborate with stakeholders to design, implement, and support Epic systems that enhance clinical and operationa...
Reposted 5 days ago
Mid-Level CI Analyst - Reachback
$80K - $95K *
Transform intelligence analysis by leveraging your expertise and analytical skills. Collaborate with a dynamic team to support critical missions, utilizing advanced technology and methodologies to dri...
Today
$110K - $130K *
Unlock your potential by leading technical execution of Electrification Solutions projects. Drive safety, quality, and customer satisfaction while managing resources and risks to ensure project succes...
Yesterday
$110K - $130K *
Drive innovation in web development by creating and maintaining robust Drupal applications. Collaborate across teams to ensure quality delivery and support for content management systems, enhancing us...
Today
$81K - $130K *
Join a dynamic team dedicated to providing exceptional support for high-resolution mass spectrometry instruments. Leverage your technical expertise to install, troubleshoot, and maintain equipment whi...
Reposted 6 days ago
$104K - $130K *
Join a dynamic team to lead critical BAS projects, ensuring seamless integration of automation systems and smart building solutions while collaborating with diverse stakeholders to meet project goals...
Reposted 4 weeks ago
$80K - $95K *
Shape our Sales Operations by optimizing pipelines, enhancing CRM accuracy, and leveraging AI tools. Collaborate with diverse teams to support revenue growth and streamline processes, ensuring actiona...
Reposted 3 weeks ago
Head of Direct Sales ( (North America & EMEA- remote work)
$150K - $180K *
Innovate within our direct sales organization, leading a driven team to achieve new customer acquisition and cultivate growth across North America and EMEA, focused on complex solutions in software su...
1 month ago
$105K - $149K *
Lead the charge in safeguarding our IT environment by managing security incidents, collaborating across teams, and enhancing our incident response capabilities to ensure compliance and protection agai...
3 days ago
Epic Applications Analyst II, Lab Systems
$97K - $145K *
Unlock potential by supporting and maintaining Laboratory Systems, serving as the primary development contact for Epic modules, and configuring applications to enhance operational efficiency and best...
Yesterday
Senior Global Product Manager, Enabling Technologies
$120K - $145K *
Lead strategic product initiatives in advanced surgical technologies, driving development and commercialization efforts. Collaborate with cross-functional teams to enhance orthopedic outcomes and proc...
1 week ago
$80K - $95K *
Analyze financial data to drive strategic insights and enhance reporting efficiency. Collaborate with cross-functional teams to ensure data accuracy and scalability, while automating processes to supp...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.