Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$85K - $97K *

Join us to enhance healthcare technology by delivering high-quality automated testing solutions. Collaborate with cross-functional teams to ensure secure, compliant applications and APIs in a dynamic...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $168K *

Empower your career as a Field Service Engineer, providing expert support for IVD biopsy tissue stainers and multi-vendor systems. Engage in hands-on problem-solving, optimize performance, and build s...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$86K - $105K *

Analyze financial data and drive forecasting processes to support business leaders. Collaborate with cross-functional teams to enhance reporting accuracy and efficiency. Deliver insights through finan...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $240K *

Champion the evolution of the sales technology landscape by leading global initiatives that drive seller experience, productivity, and tool adoption at scale, bridging regional needs with digital inno...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$84K - $120K *

Accelerate insights generation as a key member of the Customer Analytics team, transforming raw data into actionable recommendations that enhance client retention, drive growth, and refine operational...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $110K *

Join a team that's advancing project success through Agile leadership and stakeholder engagement. As a vital contributor, you'll manage requirements and optimize workflows while collaborating with cro...

Virginia, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential by optimizing product performance and driving growth in instrumentation solutions. Collaborate across teams to enhance offerings and support strategic initiatives in the upstream...

Oklahoma, USRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$65K - $123K *

Champion premium software support for mainframe clients, focusing on CICS and WAS. Drive installations, testing, and maintenance of systems software while ensuring timely customer service and effectiv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$56K - $114K *

Drive the development and support of applications and systems, ensuring quality and performance through coding, testing, and troubleshooting. Collaborate with teams to enhance software solutions and m...

Lansing, MIRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Unlock potential by managing complex government contracts, ensuring compliance and strategic alignment while collaborating with cross-functional teams to drive innovation and mitigate risks in a dynam...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $172K *

Transform your career by leading the integration of Oracle EBS and Cloud EPM. Spearhead data flow management and architectural redesign while collaborating with technical teams to enhance financial sy...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $300K *

Champion strategic partner relationships to drive growth and enhance market competitiveness. Lead a high-performing team, negotiate agreements, and integrate solutions while providing insights to seni...

Texas, USRemote

Today

  •   8 - 10 years exp.  •   Technical Services

$130K - $160K *

Drive growth in the Healthcare sector by securing new enterprise accounts, leveraging AI voice technology to enhance patient and clinician experiences while navigating complex sales cycles and regulat...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $279K *

Empower government sector success by identifying sales opportunities and leveraging legal tech expertise. Join a dynamic team to boost revenue through strategic outreach and relationship building whil...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Lead the charge in developing seamless integration solutions using Boomi and Intapp. Collaborate with project teams to design, optimize, and deliver effective results, while ensuring data security and...

Charlotte, NCRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$76K - $118K *

Explore a pivotal role in enhancing operational technology solutions for Army facilities. Collaborate with diverse teams to ensure system security, reliability, and compliance while supporting moderni...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$145K - $178K *

Lead the charge in driving strategic growth for hyperscale and silicon design customers. Own global account strategy, manage complex negotiations, and coordinate cross-functional teams to deliver inno...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$178K - $225K *

Join us to shape the future of enterprise mobility and endpoint security. In this hands-on role, you'll design, integrate, and enhance Microsoft Intune within a multi-partner environment, ensuring sec...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$114K - $155K *

Transform the testing landscape by developing automated solutions for AI products. Collaborate with cross-functional teams to enhance testing strategies, ensuring quality and reliability in a fast-pac...

CanadaRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the IT workstream in executing complex business separations and transformations, managing cross-functional teams, and coordinating critical activities to ensure successful outcomes in a dynamic e...

Dallas, TXRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$61K - $122K *

Join our team to provide expert, remote technical support for complex instruments, driving customer satisfaction through training, troubleshooting, and strategic project management while ensuring effe...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Champion transformative IT projects by leading integrations during business separations, ensuring smooth transitions, and managing complex dependencies in fast-paced environments...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$75K - $158K *

Lead the charge in engineering and implementing a robust Intune solution for enterprise endpoint management, ensuring seamless integration and security across diverse devices within a mission-critical...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Lead the enhancement of security measures for cloud-based healthcare solutions, focusing on vulnerability management, incident response, and compliance. Collaborate with cross-functional teams to ensu...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$101K - $140K *

Drive value delivery in a rich B2B sales environment, cultivating relationships with C-Level executives and ensuring client satisfaction. Manage complex sales processes and exceed targets within large...

Missouri, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.