Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$125K - $150K *

Optimize CICS operations by leveraging 10+ years of mainframe expertise. Lead installation and maintenance of CICS TS, ensuring exceptional performance and efficiency across the platform while collabo...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $100K *

Take ownership of client-facing projects, ensuring alignment with objectives and operational excellence. Collaborate cross-functionally to drive continuous improvement while managing client relationsh...

Overland Park, KSRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Drive operational excellence by enhancing reliability and performance of a SaaS platform. Collaborate with development teams to implement automation, incident management, and observability practices...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $90K *

Empower data-driven decision-making by analyzing and reporting on research administration data. Collaborate with stakeholders to enhance information access and support institutional operations through...

Madison, WIRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$107K - $150K *

Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Contribute to the management of systems operations, ensuring secure data exchange and effective integration across applications. Collaborate with clinical staff to enhance workflow and resolve technic...

Miami, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$77K - $129K *

Lead technology audits and risk assessments to enhance control environments. Drive integrated audits emphasizing IT risk and SOX compliance while collaborating with cross-functional teams to deliver a...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$103K - $139K *

Elevate business processes by leading SAP Sales and Distribution solutions. Collaborate with stakeholders to analyze, design, and implement integrated systems, ensuring effective communication and pro...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's transforming healthcare operations through AI and automation. Collaborate with providers to improve patient outcomes, streamline workflows, and drive digital transformation initiati...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $180K *

Lead the charge in transforming post-purchase experiences by leveraging data-driven insights to solve complex business challenges, enhance customer satisfaction, and drive operational efficiency acros...

Bentonville, ARRemote

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's driving growth by developing strategic relationships and delivering innovative software solutions to the financial services industry. Enhance client satisfaction and create opportun...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's shaping the future of finance by optimizing data pipelines, enhancing reporting systems, and collaborating with stakeholders. Drive insights and analytics to improve financial proce...

CanadaRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Transform the recovery landscape by driving analytics and strategy for collections operations, creating impactful frameworks, enhancing performance metrics, and fostering cross-functional collaboratio...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Champion the optimization of learning systems by managing Workday Learning, providing enterprise support, and leading technology projects. Collaborate with stakeholders to enhance governance, complian...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$93K - $124K *

Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...

Texas, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$78K - $113K *

Join us to enhance scientific automation as a Field Service Engineer, providing installation, maintenance, and support for advanced instrumentation. Collaborate with teams to ensure optimal performanc...

California, USRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in defining and governing the architecture for ERP modernization, ensuring scalability and sustainability across Consumer Packaging systems while collaborating with cross-functional te...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $158K *

Empower the future of government software as an Oracle EBS UMX Functional Analyst. Collaborate cross-functionally to enhance user management solutions and deliver efficient implementations in a vibran...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Unlock the potential of enterprise systems by leading the design and architecture of innovative Java full-stack solutions integrated with AI. Collaborate with clients to translate technical constraint...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock the potential of our customers as you deliver seamless onboarding experiences. Collaborate across teams to drive user adoption and maximize ROI quickly. Shape the product roadmap while cultivat...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $92K *

Collaborate with cross-functional teams to develop innovative healthcare analytics applications, ensuring high-quality solutions that drive performance and value for clients in a dynamic, fast-paced e...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Lead the charge in driving growth and performance of Cloud Technical Account Management, overseeing a team to enhance service delivery, manage financial metrics, and partner with sales for customer su...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$129K - $253K *

Champion automation excellence by leading a team to design and implement robust automation strategies, ensuring reliability and security across systems while driving innovation in cloud and applicatio...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$59K - $111K *

Lead the proposal management process by developing bid strategies, ensuring compliance with regulations, and coordinating data collection to deliver comprehensive proposals that meet technical and cos...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$162K - $212K *

Bring your expertise to our Trade Surveillance team as you develop and enhance detection models to combat market abuse, ensuring integrity in trading partnerships and delivering precise, actionable in...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.