Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$90K - $125K *

Empower the Activations team by analyzing data, building reports, and supporting documentation in ServiceNow. Collaborate with leadership to present insights and ensure service continuity while enhanc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$81K - $122K *

Join a team that's redefining HR technology solutions by optimizing and supporting complex systems. Collaborate with stakeholders to translate business needs into effective HRIS solutions, ensuring re...

State College, PARemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $195K *

Transform the healthcare landscape by leveraging clinical expertise to drive sales of Whole Health Solutions. Collaborate with clients to create value-driven healthcare programs, ensuring optimal outc...

Eden Prairie, MNRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $175K *

Transform product readiness and adoption through strategic change management and analytical insights. Collaborate with cross-functional teams to ensure seamless deployment and continuous improvement o...

Denver, CORemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform critical power systems by overseeing installation, maintenance, and troubleshooting of backup generators in data centers, ensuring uninterrupted power supply and optimal uptime for mission-c...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Unlock potential by taking ownership of complex software challenges. Drive real-time traffic optimization through innovative AI solutions, collaborating across teams to deliver scalable and reliable s...

CanadaRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$113K - $188K *

Transform business needs into actionable insights by serving as a Business Analyst for ServiceNow initiatives. Collaborate with stakeholders to enhance platform solutions, streamline processes, and en...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $160K *

Accelerate progress at acquiring new enterprise customers through consultative sales, building executive relationships, and leading complex multi-solution deals in cybersecurity, cloud, and managed se...

North Carolina, USRemote

Today

  •   5 - 7 years exp.  •   Staffing

$120K - $160K *

Lead the charge in acquiring new enterprise customers across diverse technology solutions. Drive complex sales cycles, build executive relationships, and deliver tailored solutions while focusing on n...

Texas, USRemote

Today

  •   5 - 7 years exp.  •   Staffing

$120K - $160K *

Accelerate progress at the forefront of enterprise solutions sales, driving new business development across cybersecurity, cloud, and AI technologies. Build executive relationships and lead complex sa...

Georgia, USRemote

Today

  •   5 - 7 years exp.  •   Staffing

$85K - $106K *

Join us to enhance healthcare solutions through advanced software development focusing on clinical coding. Collaborate with diverse teams to create impactful applications that improve patient outcomes...

CanadaRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Engage with complex customer accounts as a trusted advisor, driving adoption and optimization of solutions. Leverage technical expertise and strategic account management to enhance customer satisfacti...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer relationships by providing expert technical support and advocacy. Engage with key accounts to resolve complex issues, ensuring their success and satisfaction with our technology and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by managing strategic accounts, driving solution adoption, and ensuring long-term value realization. Act as a trusted advisor, aligning customer goals with internal resources...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $150K *

Play a key role in leveraging extensive datasets to uncover insights that enhance healthcare solutions. Collaborate with cross-functional teams to drive data strategy, analysis, and impactful recommen...

San Francisco, CARemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$105K - $202K *

Create innovative AI-powered healthcare products by transforming complex workflows into intuitive applications. Collaborate with cross-functional teams to deliver impactful user experiences and own fe...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $126K *

Lead high-value proposal pursuits, coordinating cross-functional teams to deliver compliant, persuasive responses. Utilize AI tools and project management skills to enhance win rates while mentoring j...

Illinois, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $150K *

Explore an opportunity to enhance enterprise network security and infrastructure. Collaborate with cross-functional teams to ensure compliance and reliability while managing complex production environ...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$131K - $138K *

Design and implement robust Oracle Fusion ERP solutions, spearheading O2C, R2R, and P2P initiatives that empower finance teams with scalable data integrations and customized reporting for enhanced ope...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Join a dynamic team as a senior sales professional, driving new business opportunities and crafting tailored solutions for clients. Leverage your expertise to build relationships, understand client ne...

Massachusetts, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $140K *

Advance your career by driving growth in key industrial markets. Collaborate with engineers and stakeholders to build relationships, convert clients, and develop a robust sales pipeline while providin...

Colorado, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $181K *

Join a team that's redefining insurance through innovative technology and AI. As a Digital Product Manager, you'll drive product strategy, collaborate across teams, and transform insights into impactf...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform enterprise network architecture by leading LAN migration projects, ensuring seamless transitions to Cisco SDA fabric. Collaborate with cross-functional teams to execute plans, manage changes...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Design and develop interactive training content using multimedia tools. Collaborate with teams to ensure courseware meets standards and accessibility requirements. Manage course registrations and main...

Little Rock, ARRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$70K - $126K *

Join our team to identify, assess, and report on enterprise risks while supporting sustainability initiatives. Collaborate across business units to enhance corporate ESG strategies and improve risk ma...

Missouri, USRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.