Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$70K - $120K *

Join a team that's dedicated to resolving complex product issues through advanced analysis and collaboration. You'll mentor junior analysts, drive defect resolution, and enhance our knowledge base whi...

Richardson, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...

Boston, MARemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive the administration of core SaaS platforms, ensuring seamless integration and functionality across systems. Collaborate with teams to document standards, automate tasks, and support business func...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate client experiences by optimizing multi-cloud hosting environments. As a key technical leader, ensure performance, security, and reliability while driving strategic improvements and collaborati...

Bedford, NHRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $157K *

Lead the charge in transforming data operations by executing complex ETL processes, ensuring data integrity, and facilitating seamless integrations within SAP environments to support enterprise-wide i...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $500K+*

Help us define, design, and validate power architecture for AI data centers, driving innovation in power efficiency and system performance. Collaborate across teams to bring cutting-edge solutions fro...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to validate complex workflows in Privileged Access Management, ensuring high standards for reliability and security across cloud integrations and enterprise environments. Collaborate with engi...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$139K - $185K *

Lead the charge in advancing our IT PMO by establishing governance frameworks, optimizing project delivery, and integrating innovative technologies. Collaborate with stakeholders to enhance program ma...

Minnesota, USRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Join a team that's dedicated to designing secure integrations for federal systems. Collaborate with multidisciplinary partners to deliver reliable services and enhance user outcomes in a remote enviro...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Champion quality assurance in healthcare payer systems by leading test planning, execution, and defect management. Collaborate with cross-functional teams to ensure compliance and deliver high-quality...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $178K *

Join a team that's redefining technical documentation by creating engaging content that empowers users to master observability products. Collaborate with engineers and leverage AI tools to enhance wor...

CanadaRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Manage Canadian corporate tax compliance and optimize operations by driving tax accounting practices and ensuring legislative adherence in a dynamic environment. Engage in audits and support strategic...

Montreal, QCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $250K *

Accelerate your career in a fast-paced environment by driving innovative software solutions for restaurants, improving customer interactions, and fostering seamless operations through team collaborati...

San Mateo, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$90K - $110K *

Drive innovation by developing AI and automation solutions that enhance operational efficiency and member experiences. Collaborate with cross-functional teams to design, deploy, and support secure, sc...

Winston Salem, NCRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$70K - $126K *

Unlock potential by leveraging comprehensive datasets to drive impactful business decisions. Collaborate with stakeholders to analyze trends, develop solutions, and improve clinical outcomes while man...

Florida, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$124K - $211K *

Lead the charge in shaping and optimizing enterprise IT infrastructure services, ensuring security, reliability, and continuous improvement across cloud and on-premises environments while developing a...

New Hampshire, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$64K - $173K *

Join a team that's dedicated to enhancing decision-making through data analysis and operational support. This role involves investigating pricing anomalies, collaborating with stakeholders, and delive...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join a team that's dedicated to optimizing Epic systems through installation, configuration, and maintenance, ensuring seamless operation and support for both physical and virtual environments across...

New Hampshire, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$160K - $192K *

Elevate cybersecurity solutions by driving revenue growth through strategic sales, managing the full sales lifecycle, and building strong relationships with clients and partners to enhance market pres...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $120K *

Engage in complex contract administration, ensuring compliance and strategic alignment. Collaborate with stakeholders to navigate contractual obligations and develop innovative solutions that support...

Virginia, USRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$127K - $172K *

Engage with us to enhance cybersecurity for vital applications. Leverage your Splunk expertise and collaborate with a dynamic team to secure data, assess vulnerabilities, and implement robust security...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Transform the future of IT operations by leading the development of scalable software solutions. Collaborate with cross-functional teams to enhance product features and ensure high-quality standards w...

Texas, USRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$82K - $125K *

Develop and enhance software solutions for electric and gas distribution tools, leveraging AI coding assistants. Collaborate with experienced engineers to implement features, ensure quality, and optim...

Spokane, WARemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Elevate your career by leading strategic IT solutions and driving software asset management excellence. Collaborate with stakeholders, mentor peers, and influence outcomes through innovative analysis...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$142K - $186K *

Pioneer a data-driven culture by designing scalable ELT pipelines and analytics models. Collaborate across teams to ensure product data integrity and empower stakeholders with self-service insights, d...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.