Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$100K - $140K *

Join a team that's modernizing healthcare data access by refactoring SQL Server databases. As a Senior Software Developer, you'll enhance workflows, optimize performance, and ensure secure, efficient...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $175K *

Unlock potential by driving pipeline generation and building local partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment focused on SMBs a...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Grow your career with a pivotal role in credit risk analysis, ensuring effective underwriting decisions and risk management across portfolios. Collaborate independently with teams while providing over...

Miami, FLRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$68K - $141K *

Unlock potential by effectively guiding the Epic Clinical Service Desk team, optimizing workflows, and enhancing customer satisfaction while collaborating with clinical leaders to address issues and i...

Lincoln, NERemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $150K *

Join a team that's dedicated to enhancing clinical support through technical expertise and customer training. Drive product demonstrations and ensure customer satisfaction while collaborating with sal...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Partner with us to drive commercial CRM solutions for pharma, leading requirements gathering and process design. Collaborate with stakeholders to ensure effective system implementation and user adopti...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$85K - $111K *

Advance your career by managing and optimizing Cognos and Informatica applications, ensuring top-notch performance across various client environments. Collaborate effectively while maintaining vital E...

Florham Park, NJRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$118K - $189K *

Transform data into actionable insights by leading innovative actuarial solutions. Drive the development of complex data systems, ensuring accuracy and quality for financial reporting while collaborat...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$92K - $195K *

Transform sales operations by analyzing performance, managing resource planning, and developing scalable processes. Collaborate with sales leaders to enhance visibility and drive effective decision-ma...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive modernization initiatives by leveraging AI and automation to enhance SaaS delivery processes. Collaborate with cross-functional teams to streamline technical architecture and improve customer ou...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $142K *

Empower innovation by leading the design and management of global endpoint environments. Collaborate with diverse teams to optimize efficiency, provide expert support, and mentor junior engineers in t...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K *

Champion quality assurance by developing and executing test strategies to ensure technology solutions meet business and user requirements. Collaborate with cross-functional teams to enhance applicatio...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$140K - $175K *

Optimize data analytics support for lab production operations by leading a dedicated team in a dynamic environment. Drive innovation, ensure compliance, and enhance operational effectiveness while mak...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$79K - $127K *

Help us enhance HR and Payroll systems by analyzing processes, gathering requirements, and deploying solutions. Collaborate with stakeholders to improve user experience and support business initiative...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $115K *

Lead the design and deployment of Power BI solutions, collaborating with cross-functional teams to gather requirements, analyze data, and enhance operational efficiency in secure environments. Drive i...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$73K - $110K *

Drive coding quality and compliance by analyzing data, supporting audits, and enhancing documentation practices. Collaborate with teams to ensure accurate coding and adherence to regulatory standards...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$90K - $135K *

Transform customer relationships and drive sales growth by leveraging technical expertise and consultative selling skills. Collaborate with teams to deliver innovative solutions that enhance operation...

Wrangell, AKRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$86K - $128K *

Manage and expand sales territory by leveraging consultative selling techniques. Develop relationships with end-users, deliver impactful presentations, and achieve growth targets to drive success in e...

Wrangell, AKRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$109K - $150K *

Shape the future of security solutions by guiding complex Managed Services integrations. Collaborate with teams to align customer strategies, mitigate risks, and ensure compliance, while leading techn...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's redefining cloud reliability by enhancing observability, automation, and operational excellence. Collaborate across departments to ensure seamless deployment and management of SaaS...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Elevate K-12 assessment programs by leading content development, ensuring quality and operational excellence. Collaborate cross-functionally, manage client relationships, and leverage AI tools to enha...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$92K - $153K *

Drive revenue growth and strategic partnerships in Property & Casualty insurance. Serve as a trusted advisor to clients, leveraging industry expertise to enhance underwriting performance and risk mana...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's dedicated to enhancing security for financial systems. Lead advanced monitoring, risk assessments, and compliance efforts while collaborating with cross-functional teams to mitigate...

Miami, FLRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$92K - $115K *

Unlock potential by enhancing tax technology and reporting processes. Collaborate with cross-functional teams to improve data accuracy and efficiency in tax compliance and reporting for a dynamic, mul...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Unlock your potential as a Senior Cybersecurity Pre-Sales Technical Architect, driving strategic security solutions and fostering relationships with key stakeholders to enhance business development in...

Lisle, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.