Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$67K - $108K *

Drive outside plant project support by managing materials, tracking inventory, and ensuring accuracy in reporting. Collaborate with teams to enhance processes and support construction efforts while ma...

Madison, WIRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$66K - $110K *

Optimize your career by joining a dynamic team of cyber threat experts. You'll monitor, detect, and respond to security incidents, ensuring robust protection for customer environments while collaborat...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Launch operational efficiencies by bridging gaps between Engineering and Customer Experience. Diagnose complex issues, execute backend fixes, and enhance production support using AI and API technologi...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform customer experiences by designing, integrating, and optimizing innovative automation solutions. Collaborate with diverse clients to deliver technical excellence and enhance service delivery...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Design and develop robust automated test frameworks for enterprise applications. Execute CI/CD integration, conduct systems analysis, and enhance software quality through effective validation strategi...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join our team to engineer high-quality automated test solutions, ensuring the reliability and performance of enterprise applications. Collaborate cross-functionally to deliver robust frameworks and le...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$67K - $108K *

Support outside plant projects by analyzing records, statistics, and reports. Collaborate with engineering and construction teams to ensure timely and budget-compliant project completion while managin...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Optimize your career by providing critical analytical support for hardware and software installations across various platforms, ensuring compliance with regulations and enhancing operational efficienc...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to providing exceptional remote technical support for complex issues across our product lines. Collaborate with peers to resolve challenges and ensure customer satisfactio...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$65K - $108K *

Unlock potential by providing advanced technical support and engineering expertise to resolve complex production issues. Manage end-to-end case ownership while collaborating with teams to enhance serv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Empower global connectivity by leading remote access technology support, ensuring operational stability and performance of virtual desktop services. Drive incident management, enhance user experience...

Jersey City, NJRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $100K *

Transform business needs into actionable requirements, driving system enhancements and operational improvements. Collaborate across teams to ensure clarity and alignment, leveraging data analysis and...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$74K - $99K *

Accelerate progress at our Service Excellence Team by supporting Incident, Problem, and Change Management processes. This role offers hands-on experience and growth opportunities in IT Service Managem...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $189K *

Elevate your career as a ServiceNow Business Analyst, bridging data analysis and IT modernization. Collaborate with stakeholders to optimize workflows and enhance performance outcomes through actionab...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing software solutions for ATMs and cash recyclers. This role involves evaluating, installing, and troubleshooting software while ensuring client satisfaction and...

Rhode Island, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $111K *

Unlock your potential as you remotely resolve complex Tier II incidents while empowering a Department of War agency's 13,000 users. Take ownership of issues, drive remote diagnostics, and enhance oper...

Quantico, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Champion seamless communication by managing VoIP and telephony systems, ensuring optimal performance and user satisfaction. Collaborate across departments to analyze data, enhance workflows, and uphol...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $112K *

Serve as a vital technical support resource in healthcare technology, ensuring system stability and customer satisfaction while managing service requests and collaborating with teams for quick resolut...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in optimizing and configuring the Workday platform, enhancing HR operations through expert management of Core HCM, Absence, and Time Tracking. Collaborate cross-functionally to drive s...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$67K - $108K *

Explore a dynamic role supporting outside plant projects, ensuring material accuracy and inventory management. Collaborate with teams to enhance processes and track construction milestones while maint...

Appleton, WIRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$63K - $114K *

Drive impactful projects by coordinating and managing processes, enhancing customer relationships, and utilizing analytical skills to optimize workflows. Join a dynamic team focused on innovation and...

Houston, TXRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$93K - $179K *

Drive your career with a dynamic role providing Tier 2 technical support and operational engineering for enterprise infrastructure services. Collaborate with teams to troubleshoot and enhance system p...

San Antonio, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.