Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$100K - $115K *

Transform stakeholder insights into actionable solutions by gathering and analyzing business requirements. Collaborate with teams to create process models and ensure compliance, delivering high-qualit...

Washington, DCRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive success by partnering with colleges to optimize their Ellucian Colleague ERP systems, ensuring effective application design, configuration, and support while adhering to client budgets and timel...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Empower audit teams to excel with a hands-on role that drives software adoption, enhances workflow efficiency, and delivers measurable outcomes. Collaborate across functions to modernize audit practic...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $137K *

Optimize data center cooling systems by providing expert technical support and innovative solutions. Collaborate with engineering teams to enhance water treatment programs, ensuring reliability and ef...

Texas, USRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Contribute to innovative cloud solutions by leveraging your expertise in Azure, C#/.NET, and DevOps practices. Collaborate with cross-functional teams to enhance security, scalability, and performance...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer IT service requirements into innovative solutions that enhance loyalty and profitability. Lead technical resources in delivering high-quality financial industry solutions while ensu...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$89K - $148K *

Join a team that's dedicated to delivering innovative telecommunications solutions. Lead the design and engineering of complex systems, ensuring compliance with security standards while optimizing per...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Elevate technical solutions by designing, building, and supporting Dynamics 365 Finance & Supply Chain Management components. Collaborate with teams to deliver high-quality, maintainable solutions whi...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$66K - $131K *

Unlock your potential by defining and developing system requirements, coordinating designs, and resolving technical issues. Collaborate across teams to enhance system performance and automate processe...

Washington, DCRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Engage as a Sanctions Screening SME, driving system design, analysis, and validation. Collaborate with cross-functional teams to enhance screening processes and ensure compliance, while leveraging dee...

Jersey City, NJRemote

Today

  •   8 - 10 years exp.  •   Staffing

$88K - $121K *

Join a team that's redefining financial analytics by developing cutting-edge predictive models. Collaborate globally, analyze large datasets, and drive impactful solutions in the financial services in...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate financial strategies by leading FP&A activities, crafting dynamic models, and automating reporting processes. Shape core financial operations, collaborate with leaders, and drive impactful ins...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Champion the optimization of business systems for Legal, Safety, and Environmental teams. Drive continuous improvement and support for Icertis and related applications, enhancing user experience and o...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $149K *

Unlock potential by leading healthcare data analytics to enhance hospital quality performance and rankings. Collaborate with teams to design dashboards, mentor analysts, and present insights to execut...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$79K - $103K *

Manage and optimize enterprise middleware platforms, driving performance and support for IBM solutions. Collaborate with teams to implement best practices and troubleshoot issues in high availability...

Florham Park, NJRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$66K - $131K *

Join a team that's redefining system engineering by designing, developing, and integrating innovative solutions. Collaborate across teams to enhance system performance and troubleshoot complex issues...

Washington, DCRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$112K - $137K *

Unlock potential by designing and developing interactive dashboards that enhance program performance insights. Collaborate with teams to translate data into actionable visualizations, driving informed...

Washington, DCRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Drive innovation in scalable distributed systems by designing and building a reliability platform. Collaborate with cross-functional teams to enhance service health and observability while mentoring f...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive the development and maintenance of SCADA applications in a dynamic Remote Operations Center, collaborating with engineers and operators to enhance monitoring and operational support for power ge...

Houston, TXRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$102K - $142K *

Transform Salesforce systems by enhancing integrations and configurations. Collaborate with a dynamic team to support professional services and streamline project management, ensuring seamless operati...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$170K - $175K *

Accelerate progress at the forefront of ITSM modernization, leading the technical implementation of ServiceNow capabilities while collaborating with diverse teams to enhance service management across...

Reston, VARemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $149K *

Unlock potential by delivering advanced analytics and reporting solutions that enhance clinical outcomes and operational efficiency. Collaborate with stakeholders to bridge clinical operations and IT...

Norfolk, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading complex projects and implementations in cloud-based procurement solutions. Collaborate with cross-functional teams to deliver innovative designs and ensure stakeholder sati...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $105K *

Support the commercial team by managing customer data, developing proposals, and coordinating with various departments to enhance sales opportunities in robotics and AI for solar and battery storage p...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Elevate your career by leveraging your clinical statistical programming expertise in R and SAS to develop and validate datasets, ensuring high-quality outputs for regulatory submissions and collaborat...

New Jersey, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.