Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$80K - $95K *

Unlock potential by leading the design and optimization of enterprise workflows. Collaborate with cross-functional teams to enhance operational efficiency and drive data-driven decisions within a dyna...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform enterprise ERP implementations by configuring and managing Infor M3 CloudSuite environments. Collaborate with IT teams to ensure operational readiness and security, driving successful projec...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$81K - $138K *

Unlock the potential of automated testing and quality assurance for a federal agency's data and AI/ML platform. Collaborate with cross-functional teams to ensure release readiness and enhance system p...

Alabama, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$156K - $204K *

Drive data alignment and enhance business processes by designing robust data pipelines and infrastructure. Collaborate with cross-functional teams to ensure data quality and accessibility, enabling ef...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive the delivery and maintenance of Interactive Response Technology (IRT) systems, ensuring successful client interactions and project outcomes through effective oversight, training, and support man...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$96K - $124K *

Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...

RemoteRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$91K - $163K *

Unlock innovation by designing and maintaining voice data networks, collaborating with cross-functional teams to enhance platform capabilities, and driving AI/ML integration for advanced solutions in...

La Crosse, WIRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$87K - $135K *

Drive your career forward by leading systems engineering for a cloud-based enterprise system. Engage in architecture development, integration, and modernization efforts while ensuring security and ope...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in cloud migration and AI platform adoption while optimizing operational efficiency. Act as a technical advisor, bridging the gap between business requirements and innovative enterpris...

Chattanooga, TNRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Optimize technical documentation processes for complex thermal management solutions. Join us in bridging engineering concepts with practical applications, enhancing customer understanding while suppor...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Transform your career by enhancing data security and integrity. Collaborate with cross-functional teams to implement robust security measures, conduct audits, and mitigate risks while staying ahead of...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$71K - $107K *

Drive customer satisfaction by evaluating and repairing complex biomedical equipment. Collaborate with teams to ensure effective service delivery and maintain compliance with safety standards while en...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$93K - $140K *

Accelerate progress at defining technical requirements and solutions, collaborating with business experts to enhance operational processes. Lead projects, mentor analysts, and ensure alignment of tech...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Join a dynamic team to lead design and optimization of enterprise security controls. Focus on guarding data and networks utilizing advanced Palo Alto solutions while collaborating across various techn...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$320K - $405K *

Champion best-in-class hardware repairs across global data centers, ensuring efficient turnaround and quality standards. Drive scalable processes, manage vendor relationships, and analyze failure tren...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Take ownership of the software development lifecycle, designing and implementing innovative solutions that enhance global health and environmental outcomes while collaborating with cross-functional te...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$79K - $156K *

Lead the charge in analyzing and developing enterprise data solutions, collaborating with stakeholders to translate requirements into actionable insights. Drive innovation in data management and integ...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Transform the future of application development by leading complex projects, coding, and enhancing software solutions. Collaborate with teams to design, troubleshoot, and optimize applications while m...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$141K - $209K *

Pioneer innovative solutions in AI infrastructure, leading cross-functional teams to optimize data center design and enhance customer value through strategic analysis and documentation...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$86K - $138K *

Unlock potential by leveraging AI tools to produce high-quality analytical insights. Collaborate with diverse teams to enhance workflows and drive mission success through innovative data analysis and...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Develop and enhance software solutions, collaborating with senior developers to ensure alignment with industry standards and methodologies. Engage in all phases of the development process while workin...

Warren, MIRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$107K - $204K *

Drive innovative solutions as a system analyst, collaborating with cross-functional teams to enhance production planning and operational efficiency through SAP technologies, ensuring alignment with bu...

Connecticut, USRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$97K - $225K *

Transform customer relationships by leading a skilled team of Technical Account Managers, focused on optimizing support experiences and driving strategic initiatives. Work collaboratively to enhance p...

California, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Explore the potential of AI in full-stack development while designing and delivering enterprise applications. Collaborate across teams and mentor engineers, ensuring your expertise shapes cutting-edge...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.