Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Assistant Manager of performance, training, and implementation
$89K *
Lead training and performance initiatives for franchisees, ensuring operational excellence and compliance. Collaborate with teams to implement best practices and enhance learning outcomes across Canad...
Today
$92K - $138K *
Innovate with us to drive capital project business by leveraging technical sales expertise. Strengthen client relationships and propel growth through engagement strategies, specification development...
Reposted 3 weeks ago
$68K - $105K *
Unlock potential by configuring and supporting Epic Orders applications. Engage in business analysis, system design, and user support to enhance workflows and resolve issues, while managing projects a...
2 weeks ago
$135K - $150K *
Lead the charge in enhancing cybersecurity operations by managing incident response, mentoring SOC analysts, and developing processes to effectively identify and mitigate threats in a 24/7 Security Op...
2 weeks ago
Commissioning Technician/Specialist
$80K - $95K *
Unlock potential by providing technical support throughout the commissioning lifecycle of mission-critical facilities. Collaborate with engineers and stakeholders to ensure successful execution of com...
Yesterday
Level 3 DDC Controls Technician
$80K - $95K *
Transform your career by leading complex DDC control projects, mentoring junior technicians, and ensuring system reliability and efficiency in commercial building automation. Drive innovation and exce...
2 weeks ago
Technical Program Manager - 220781
$125K - $150K *
Tackle complex technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for impactful outco...
4 days ago
$110K - $130K *
Join a team that tackles complex technical challenges while shaping the future of AI support. You'll collaborate with customers and engineering teams to resolve issues, improve systems, and enhance us...
Reposted 4 weeks ago
$110K - $130K *
Accelerate progress at the forefront of R&D recruiting, managing full-cycle processes across diverse technical domains. Build proactive pipelines and partner with hiring managers to drive strategic hi...
1 week ago
Application Engineer - Virtual Extender
$95K - $115K *
Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...
4 days ago
$100K - $130K *
Develop and implement business rules for credit strategy, collaborating with Risk, Compliance, and Tech teams. Ensure accurate decision logic, maintain documentation, and support testing for optimized...
3 weeks ago
Account Executive 2, Direct Sales
$150K - $205K *
Accelerate progress at developing new accounts and expanding existing ones, building strong customer relationships while ensuring exceptional service and driving sales growth within a defined territor...
3 days ago
$100K - $120K *
Lead the charge in managing IT infrastructure and systems while mentoring a dedicated team. Drive cybersecurity initiatives, oversee technology planning, and ensure seamless end-user support to enhanc...
3 weeks ago
Senior Financial Analyst (Modeling)
$100K - $120K *
Join a team that's redefining financial strategies. As a Senior FP&A Analyst, you will lead R&D budgeting, forecasting, and variance analysis, impacting vital business decisions while collaborating wi...
Reposted 1 week ago
Associate Staff Engineer - INFOR M3 Technical Consultant
$100K - $120K *
Optimize your career as an Infor M3 Technical Consultant, leveraging 3-5 years of expertise in integrations and development. Collaborate with teams to design and support seamless enterprise solutions...
1 week ago
$115K - $135K *
Lead the charge in driving new business opportunities and managing territory expansion. Build trusted relationships with key decision-makers while executing partner-led initiatives and coordinating a...
Reposted 1 week ago
$115K - $135K *
Accelerate your career by driving new business and expansion in a dynamic territory. Leverage partner relationships and data-driven strategies to build a robust pipeline, conduct impactful training, a...
Reposted 1 week ago
$117K - $161K *
Drive enterprise Identity Security solutions in a complex healthcare environment, focusing on secure identity lifecycle management, authentication, and compliance while integrating clinical applicatio...
5 days ago
$90K - $110K *
Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...
2 weeks ago
$160K *
Join a team that's dedicated to optimizing SAP landscapes across cloud and on-premise environments. Leverage your expertise in SAP Basis administration to ensure system performance, availability, and...
2 weeks ago
Field Service Engineer II, LCMS - SF Bay Area, CA
$72K - $93K *
Lead the charge in delivering top-tier service for advanced analytical instruments. Collaborate with diverse clients across research and healthcare to install, maintain, and repair cutting-edge equipm...
Reposted 2 weeks ago
Forward Deployed Engineer (Technical Architect)
$170K - $210K *
Empower Federal agencies by architecting and delivering AI-assisted software solutions. Responsible for client engagement, technology integration, and ensuring that production-ready solutions meet ope...
3 weeks ago
$75K - $90K *
Deliver exceptional tax consulting services by guiding customers through the implementation of tax solutions, ensuring compliance with federal, state, and local regulations while fostering strong rela...
2 weeks ago
Sr. Implementation Conslutatnt
$100K - $120K *
Elevate your career by leading software implementation projects, collaborating with clients to customize solutions, and ensuring successful delivery. Utilize your analytical skills to translate busine...
3 weeks ago
Senior Site Activation Manager (US/CANADA)
$107K - $213K *
Join a team that's redefining clinical research by leading site activation strategies and ensuring efficient study start-up activities. Collaborate globally to drive operational excellence and mentor...
Yesterday
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.