Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$75K - $100K *

Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Engage with enterprise clients to translate complex challenges into actionable AI solutions. Collaborate with Sales and Delivery teams to drive scalable programs, influence revenue, and ensure success...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $160K *

Champion growth by delivering innovative change management solutions to enhance client success and employee engagement. Collaborate with teams to implement strategies that drive organizational transfo...

Texas, USRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$141K - $236K *

Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...

San Diego, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Empower a high-performing team by leading technical support operations, ensuring exceptional customer service, and driving process improvements in a dynamic environment. Your leadership will enhance t...

Montreal, QCRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $170K *

Unlock exceptional communication and cybersecurity support as you bridge technical incident response with customer engagement, ensuring proactive guidance and clarity during active incidents for an ou...

California, USRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $160K *

Drive your career with a strategic role in Product Operations, partnering with leaders to transform complex challenges into actionable insights, while enhancing cross-functional collaboration and leve...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Transform complex technical programs into successful outcomes by leading cross-functional teams, ensuring timely delivery, and fostering collaboration among engineering, product, and business partners...

San Diego, CARemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in transforming IT support for healthcare centers by evaluating, planning, and executing transitions to AMSURG Managed IT Services, while architecting cloud solutions with Microsoft 36...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead enterprise sales strategy for CPG accounts, driving revenue growth and team performance. Navigate complex buying committees and coach a high-performing sales team with a focus on ROI-based value...

Durham, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Grow your career with a dynamic role focused on sales and market development in the Life Sciences sector, utilizing your expertise in automated liquid handling. Collaborate with teams to build relatio...

Houston, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Drive the future of finance data analysis by ensuring accuracy and usability of financial data. Collaborate with finance and data teams to enhance reporting processes and validate data integrity for i...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...

Mount Pleasant, PARemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$73K - $98K *

Reimagine business processes by driving improvements, documenting procedures, and collaborating with teams to implement effective solutions that enhance operational efficiency and support strategic go...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$65K - $96K *

Manage the RFP process to acquire new business and retain clients, coordinating across teams to produce compelling proposals. Success requires strong organization, communication, and collaboration ski...

Portland, ORRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $110K *

Unlock potential by leveraging your clinical informatics expertise to enhance EHR workflows and user support. Collaborate with healthcare teams to optimize clinical processes, improve adoption, and re...

Arlington, VARemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $169K *

Lead the implementation and support of financial systems in healthcare, ensuring efficient operations and high-quality patient care. Collaborate with teams to address complex issues, optimize systems...

Sacramento, CARemote

Today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Shape the future of messaging systems by managing IBM MQ clusters, automating tasks, and ensuring optimal performance. Collaborate with teams to enhance file transfer solutions and troubleshoot comple...

Connecticut, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$87K - $94K *

Empower our team by providing escalated technical support and training for Dealers and Distributors, enhancing their understanding and usage of EID products, and fostering strong customer relationship...

Illinois, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $160K *

Transform customer relationships by leading strategic SAP solutions sales, driving growth, and managing complex accounts. Collaborate with cross-functional teams to deliver tailored services and ensur...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $160K *

Join a dynamic team as you manage accounts, drive sales of SAP services, and cultivate customer relationships. Leverage your expertise to develop strategic plans, generate demand, and lead cross-funct...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K *

Empower healthcare access by providing technical support for Epic Cheers Call Management. Enhance user experience through issue resolution, workflow optimization, and the introduction of digital engag...

Morrisville, NCRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$73K - $102K *

Architect and deliver LLM-powered applications, overseeing the entire development lifecycle from design to deployment. Collaborate with cross-functional teams to integrate AI systems and ensure high-q...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$67K - $111K *

Join us to drive software solutions by collaborating on design, coding, and testing. Contribute to quality assurance and user training while enhancing system reliability through proactive problem-solv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.