Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$75K - $100K *
Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...
6 days ago
[IIT] Client Solutions Architect
$125K - $150K *
Engage with enterprise clients to translate complex challenges into actionable AI solutions. Collaborate with Sales and Delivery teams to drive scalable programs, influence revenue, and ensure success...
2 weeks ago
$87K - $160K *
Champion growth by delivering innovative change management solutions to enhance client success and employee engagement. Collaborate with teams to implement strategies that drive organizational transfo...
Reposted 2 days ago
Sr Staff Endpoint Systems Engineer
$141K - $236K *
Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...
Reposted 2 weeks ago
Manager, ERP Application Support (Distribution)
$110K - $130K *
Empower a high-performing team by leading technical support operations, ensuring exceptional customer service, and driving process improvements in a dynamic environment. Your leadership will enhance t...
Yesterday
Customer Security Analyst, MDR (Unit 42)
$105K - $170K *
Unlock exceptional communication and cybersecurity support as you bridge technical incident response with customer engagement, ensuring proactive guidance and clarity during active incidents for an ou...
Reposted today
Sr. Product Operations Manager
$110K - $160K *
Drive your career with a strategic role in Product Operations, partnering with leaders to transform complex challenges into actionable insights, while enhancing cross-functional collaboration and leve...
2 days ago
Manager, Technical Program Manager - 220756
$120K - $145K *
Transform complex technical programs into successful outcomes by leading cross-functional teams, ensuring timely delivery, and fostering collaboration among engineering, product, and business partners...
3 days ago
$100K - $120K *
Lead the charge in transforming IT support for healthcare centers by evaluating, planning, and executing transitions to AMSURG Managed IT Services, while architecting cloud solutions with Microsoft 36...
1 week ago
$110K - $130K *
Lead enterprise sales strategy for CPG accounts, driving revenue growth and team performance. Navigate complex buying committees and coach a high-performing sales team with a focus on ROI-based value...
3 weeks ago
$100K - $120K *
Grow your career with a dynamic role focused on sales and market development in the Life Sciences sector, utilizing your expertise in automated liquid handling. Collaborate with teams to build relatio...
3 weeks ago
$80K - $95K *
Drive the future of finance data analysis by ensuring accuracy and usability of financial data. Collaborate with finance and data teams to enhance reporting processes and validate data integrity for i...
2 days ago
$110K - $130K *
Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...
1 week ago
$73K - $98K *
Reimagine business processes by driving improvements, documenting procedures, and collaborating with teams to implement effective solutions that enhance operational efficiency and support strategic go...
Yesterday
$65K - $96K *
Manage the RFP process to acquire new business and retain clients, coordinating across teams to produce compelling proposals. Success requires strong organization, communication, and collaboration ski...
Reposted 3 days ago
$95K - $110K *
Unlock potential by leveraging your clinical informatics expertise to enhance EHR workflows and user support. Collaborate with healthcare teams to optimize clinical processes, improve adoption, and re...
3 days ago
Senior Financial Business Systems Analyst
$130K - $169K *
Lead the implementation and support of financial systems in healthcare, ensuring efficient operations and high-quality patient care. Collaborate with teams to address complex issues, optimize systems...
Today
$110K - $130K *
Shape the future of messaging systems by managing IBM MQ clusters, automating tasks, and ensuring optimal performance. Collaborate with teams to enhance file transfer solutions and troubleshoot comple...
2 weeks ago
$140K - $180K *
Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...
1 week ago
Senior Regional Service Specialist (Remote)
$87K - $94K *
Empower our team by providing escalated technical support and training for Dealers and Distributors, enhancing their understanding and usage of EID products, and fostering strong customer relationship...
4 weeks ago
$115K - $160K *
Transform customer relationships by leading strategic SAP solutions sales, driving growth, and managing complex accounts. Collaborate with cross-functional teams to deliver tailored services and ensur...
1 week ago
$115K - $160K *
Join a dynamic team as you manage accounts, drive sales of SAP services, and cultivate customer relationships. Leverage your expertise to develop strategic plans, generate demand, and lead cross-funct...
1 week ago
HCS Apps Systems Analyst - Epic Cheers
$99K *
Empower healthcare access by providing technical support for Epic Cheers Call Management. Enhance user experience through issue resolution, workflow optimization, and the introduction of digital engag...
Today
$73K - $102K *
Architect and deliver LLM-powered applications, overseeing the entire development lifecycle from design to deployment. Collaborate with cross-functional teams to integrate AI systems and ensure high-q...
2 weeks ago
$67K - $111K *
Join us to drive software solutions by collaborating on design, coding, and testing. Contribute to quality assurance and user training while enhancing system reliability through proactive problem-solv...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.