Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$80K - $90K *

Transform client relationships by managing the transaction lifecycle, ensuring customer satisfaction, and collaborating with internal teams to drive profitability and service excellence. Leverage your...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a team that's revolutionizing pharmacy operations with AI. As a Software Engineer, you'll independently ship impactful features and fixes, collaborating closely with experienced engineers in a fa...

Orlando, FLRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join a team that's shaping the future of data engineering by enhancing our data lake and developing innovative cloud solutions for cybersecurity. Collaborate with experts to optimize infrastructure an...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower your career by developing AI-driven test automation solutions for airline APIs. Collaborate with cross-functional teams to enhance testing workflows and ensure high-quality software delivery i...

Miami, FLRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$190K - $280K *

Engage with us to lead complex software initiatives, driving technical excellence and mentoring teams. You'll shape architecture, tackle challenges, and deliver high-performance solutions that support...

Florida, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $150K *

Lead the charge in defining and executing product strategies for Benefits, collaborating with cross-functional teams to drive innovation and deliver customer value through data-driven insights and aut...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $117K *

Play a key role in providing advanced technical support for CNC systems, optimizing performance, and collaborating with teams to enhance automation solutions. Engage with customers and partners to res...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join us to transform enterprise OS infrastructure through modern practices, leveraging your Python expertise and operational skills to drive modernization, package migrations, and effective CI/CD impl...

California, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$68K - $94K *

Manage client relationships and contracts, ensuring alignment with technical standards. Foster cross-departmental collaboration and oversee service delivery, driving customer satisfaction and retentio...

British Columbia, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $127K *

Grow your career with this entry-level Workday Analyst role focused on learning key business processes, report building, and configuration support while collaborating with senior analysts to enhance y...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $160K *

Champion growth by driving enterprise sales in the Insurance sector, leveraging AI voice technology. Engage with diverse clients, manage complex sales cycles, and deliver innovative solutions that enh...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Take ownership of technical solutions that enhance border security operations through data governance, cloud management, and infrastructure modernization. Collaborate across teams to drive effective I...

Ashburn, VARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Optimize IT Financial Management by leading benchmarking engagements and guiding C-suite clients. Collaborate across research teams to enhance service delivery while mentoring analysts and implementin...

CanadaRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$62K - $116K *

Contribute to diverse functional areas by gathering, analyzing, and reporting data. Enhance workflows and support project execution through effective communication and organization, ensuring seamless...

Minnesota, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$132K - $193K *

Shape the future of customer service by leading ServiceNow transformations, designing scalable processes, and collaborating with stakeholders to enhance client onboarding and service delivery across m...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$75K - $158K *

Support the evolution of Oracle EPM solutions, enhancing business operations through requirements gathering, configuration, and collaboration to drive improvements for military and civilian agencies...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform client engagement by leading diverse teams to deliver high-quality projects. Drive business development through strong client relationships and oversee technical delivery, ensuring complianc...

Chicago, ILRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $183K *

Join a team that's dedicated to enhancing patient care through innovative solutions. This role involves collaborating across departments to drive operational excellence and improve service delivery in...

Jayton, TXRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$160K - $175K *

Pioneer secure, scalable backend solutions as a Senior Developer, integrating AI capabilities within AWS GovCloud. Collaborate across teams to enhance enterprise applications and ensure robust securit...

Arlington, VARemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$155K - $185K *

Engage in third-party data center projects, providing critical technical guidance and documenting compliance for innovative engineering solutions while collaborating across disciplines to optimize ope...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $145K *

Empower security and compliance within Microsoft cloud environments by engineering and managing robust security controls while fostering a proactive approach to risk assessment and improvement for org...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $140K *

Lead the charge in designing and implementing advanced network security solutions, focusing on Zero Trust principles and SD-WAN architecture. Collaborate with cross-functional teams to enhance network...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $133K *

Lead the evolution of transaction systems by bridging business and tech. Drive product backlog, prioritize features, and enhance user experience through strategic partnerships and Agile methodologies...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$85K - $95K *

Join as a critical team member to manage and enhance productivity platforms, ensuring stability, security, and user satisfaction. Collaborate across teams to drive operational maturity and navigate co...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $125K *

Drive the deployment of healthcare technology across multiple VA facilities, coordinating projects and ensuring readiness. Collaborate with diverse teams to manage timelines, resolve issues, and deliv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.