Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$105K - $157K *

Deliver exceptional service as a Field Engineer, resolving advanced technical issues and enhancing customer satisfaction. Collaborate with teams to drive service excellence and support business growth...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$62K - $112K *

Optimize network performance and reliability as a Field Technician, providing technical support, managing projects, and implementing process improvements. Join a collaborative team eager to innovate i...

Oklahoma City, OKRemote

1 month ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Lead strategic initiatives for high-value accounts, driving new business growth by leveraging deep client relationships and insights. Master internal methodologies to enhance customer satisfaction, re...

Alberta, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$144K - $184K *

Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...

RemoteRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$144K - $184K *

Join a team that's driving strategic growth by managing key accounts, fostering executive relationships, and delivering tailored solutions to enhance client satisfaction and retention while achieving...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in optimizing ServiceNow solutions, leveraging 5+ years of expertise to enhance ITSM processes and drive efficiency in federal environments. Collaborate with cross-functional teams to...

Houston, TXRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $185K *

Transform data into actionable insights by enhancing financial models, optimizing sales performance, and driving operational efficiencies. Collaborate with cross-functional teams to support strategic...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $145K *

Transform enterprise solutions by architecting robust ServiceNow architectures. Collaborate with clients to align technology with business goals, ensuring best practices across service management modu...

CanadaRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Take ownership of cybersecurity initiatives by monitoring, detecting, and responding to security threats. Collaborate with IT teams to enhance security posture and ensure compliance while staying upda...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $175K *

Transform operations by leveraging your expertise in IT and cybersecurity. Collaborate with leaders to enhance processes, drive efficiency, and ensure compliance while mentoring teams and aligning str...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $189K *

Architect comprehensive testing strategies and oversee automation efforts for a vital supply chain management system. Lead a team to ensure effective test cycles and enhance capabilities, delivering a...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform architecture strategy in a leading healthcare organization, driving innovation and collaboration across IT infrastructure while ensuring alignment with business and regulatory standards...

Massachusetts, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$120K - $145K *

Unlock potential by leading architecture in sales and implementations. Collaborate with clients and teams to drive technical excellence, enhance projects, and innovate solutions across multiple platfo...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $195K *

Empower enterprise clients by managing strategic relationships, driving revenue growth, and aligning solutions with business objectives. Lead cross-functional teams to deliver exceptional outcomes and...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $193K *

Elevate the efficiency of clinical operations by leading Epic Clinical Service Desk initiatives, optimizing workflows, and implementing best practices to enhance patient care and support in a dynamic...

Lincoln, NERemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Technical Services

$101K - $156K *

Elevate your career by configuring and enhancing Workday HCM solutions, driving user-centered processes and collaborating with stakeholders to deliver scalable, compliant solutions that support organi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$83K - $112K *

Transform your career by leveraging your analytical skills to enhance application systems. Collaborate with teams to improve workflows, execute tests, and support mission-driven initiatives that stren...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $143K *

Join a dynamic team as you analyze and enhance enterprise applications, ensuring seamless functionality and integration. Collaborate with developers and stakeholders to drive improvements that strengt...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $149K *

Transform production reliability by enhancing cloud-based data platforms and pipelines. Collaborate with cross-functional teams to improve operational efficiency, incident response, and observability...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $95K *

Empower customer success through strategic account management and relationship building. Collaborate closely with clients to ensure satisfaction and retention, while driving revenue and addressing uni...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Champion quality assurance for mission-critical healthcare applications. Lead testing efforts, validate software enhancements, and ensure compliance with healthcare standards in a fully remote environ...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Elevate healthcare quality by leading software testing for mission-critical applications. Drive modernization and interoperability initiatives while ensuring robust testing processes in a fully remote...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $115K *

Join a dynamic team to drive sales of mission-critical technology for public safety. Engage with emergency response agencies, navigate complex procurement cycles, and deliver innovative solutions that...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$75K - $158K *

Support SAP security in a DoD IL5 S/4HANA environment, enhancing Zero Trust architecture and system security. Collaborate with cyber and audit teams to solve complex challenges and ensure mission-crit...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $122K *

Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.