Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$105K - $157K *
Deliver exceptional service as a Field Engineer, resolving advanced technical issues and enhancing customer satisfaction. Collaborate with teams to drive service excellence and support business growth...
4 days ago
Field Technician - West/Southwest Oklahoma City, OK
$62K - $112K *
Optimize network performance and reliability as a Field Technician, providing technical support, managing projects, and implementing process improvements. Join a collaborative team eager to innovate i...
1 month ago
$150K - $180K *
Lead strategic initiatives for high-value accounts, driving new business growth by leveraging deep client relationships and insights. Master internal methodologies to enhance customer satisfaction, re...
3 weeks ago
$144K - $184K *
Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...
Reposted 6 days ago
$144K - $184K *
Join a team that's driving strategic growth by managing key accounts, fostering executive relationships, and delivering tailored solutions to enhance client satisfaction and retention while achieving...
1 week ago
$110K - $130K *
Lead the charge in optimizing ServiceNow solutions, leveraging 5+ years of expertise to enhance ITSM processes and drive efficiency in federal environments. Collaborate with cross-functional teams to...
Reposted 2 weeks ago
Strategic Analytics & Transformation Manager
$135K - $185K *
Transform data into actionable insights by enhancing financial models, optimizing sales performance, and driving operational efficiencies. Collaborate with cross-functional teams to support strategic...
4 days ago
$120K - $145K *
Transform enterprise solutions by architecting robust ServiceNow architectures. Collaborate with clients to align technology with business goals, ensuring best practices across service management modu...
Reposted 3 weeks ago
$80K - $95K *
Take ownership of cybersecurity initiatives by monitoring, detecting, and responding to security threats. Collaborate with IT teams to enhance security posture and ensure compliance while staying upda...
2 weeks ago
IT Subject Matter Expert (SME)
$100K - $175K *
Transform operations by leveraging your expertise in IT and cybersecurity. Collaborate with leaders to enhance processes, drive efficiency, and ensure compliance while mentoring teams and aligning str...
2 days ago
$90K - $189K *
Architect comprehensive testing strategies and oversee automation efforts for a vital supply chain management system. Lead a team to ensure effective test cycles and enhance capabilities, delivering a...
Reposted 1 week ago
$150K - $180K *
Transform architecture strategy in a leading healthcare organization, driving innovation and collaboration across IT infrastructure while ensuring alignment with business and regulatory standards...
Reposted 3 weeks ago
Senior Manager, Solutions Architecture
$120K - $145K *
Unlock potential by leading architecture in sales and implementations. Collaborate with clients and teams to drive technical excellence, enhance projects, and innovate solutions across multiple platfo...
Reposted 4 weeks ago
$160K - $195K *
Empower enterprise clients by managing strategic relationships, driving revenue growth, and aligning solutions with business objectives. Lead cross-functional teams to deliver exceptional outcomes and...
Yesterday
Epic Clinical Service Desk Specialist-REMOTE
$83K - $193K *
Elevate the efficiency of clinical operations by leading Epic Clinical Service Desk initiatives, optimizing workflows, and implementing best practices to enhance patient care and support in a dynamic...
Reposted 2 days ago
$101K - $156K *
Elevate your career by configuring and enhancing Workday HCM solutions, driving user-centered processes and collaborating with stakeholders to deliver scalable, compliant solutions that support organi...
2 weeks ago
Oracle Application Systems Analyst (Mid-Level)
$83K - $112K *
Transform your career by leveraging your analytical skills to enhance application systems. Collaborate with teams to improve workflows, execute tests, and support mission-driven initiatives that stren...
6 days ago
Oracle Application Systems Analyst (Mid-Level)
$106K - $143K *
Join a dynamic team as you analyze and enhance enterprise applications, ensuring seamless functionality and integration. Collaborate with developers and stakeholders to drive improvements that strengt...
6 days ago
Senior Engineer Site Reliability - Data Operations
$105K - $149K *
Transform production reliability by enhancing cloud-based data platforms and pipelines. Collaborate with cross-functional teams to improve operational efficiency, incident response, and observability...
Reposted today
$75K - $95K *
Empower customer success through strategic account management and relationship building. Collaborate closely with clients to ensure satisfaction and retention, while driving revenue and addressing uni...
Reposted 2 weeks ago
Software Testing Principal (MUMPS / Healthcare Systems)
$80K - $120K *
Champion quality assurance for mission-critical healthcare applications. Lead testing efforts, validate software enhancements, and ensure compliance with healthcare standards in a fully remote environ...
1 week ago
Software Testing Principal (MUMPS / Healthcare Systems)
$120K - $145K *
Elevate healthcare quality by leading software testing for mission-critical applications. Drive modernization and interoperability initiatives while ensuring robust testing processes in a fully remote...
1 week ago
Account Executive - Logging Recorder
$85K - $115K *
Join a dynamic team to drive sales of mission-critical technology for public safety. Engage with emergency response agencies, navigate complex procurement cycles, and deliver innovative solutions that...
2 weeks ago
$75K - $158K *
Support SAP security in a DoD IL5 S/4HANA environment, enhancing Zero Trust architecture and system security. Collaborate with cyber and audit teams to solve complex challenges and ensure mission-crit...
Reposted 1 week ago
Application Packaging Engineer
$116K - $122K *
Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...
Today
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.