Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$80K - $95K *

Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$63K - $129K *

Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $148K *

Drive advanced technical support for trading solutions, managing complex incidents, troubleshooting, and collaborating with teams to enhance system performance and ensure exceptional customer experien...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $111K *

Drive impact by analyzing ITSM platform requirements, collaborating with stakeholders to develop solutions, and supporting the ITCR process, ensuring efficient delivery of enterprise IT customer suppo...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$74K - $137K *

Engage stakeholders to deliver innovative training programs on Direct Tax Compliance solutions. Collaborate with teams to enhance learning experiences through various formats, ensuring alignment with...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$74K - $137K *

Elevate your career by delivering expert training in Direct Tax Compliance solutions, enhancing customer success through engaging learning experiences. Collaborate with teams to create impactful conte...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Transform enterprise security operations by monitoring threats, investigating incidents, and enhancing detection capabilities within a large-scale SOC. Collaborate with technical teams to improve secu...

Columbia, SCRemote

Today

  •   Less than 5 years exp.  •   Staffing

$104K *

Analyze and support security programs, ensuring compliance with regulations while enhancing operational efficiency. Collaborate with management to prioritize projects and improve administrative proces...

Arlington, VARemote

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$76K - $186K *

Transform customer experiences as a key technical support leader, resolving complex issues and driving product improvements through collaboration with engineering and support teams. Your expertise wil...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower your career by leading IT security initiatives, assessing risks, and driving remediation efforts across the enterprise. Collaborate with cross-functional teams to enhance security posture and...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$69K - $104K *

Join us to empower user support as a Tier I Service Desk Agent, resolving IT incidents, guiding junior analysts, and enhancing service processes within a large, multi-security IT environment in a hybr...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$107K - $147K *

Champion the integration of business needs and technical solutions, driving product delivery through collaboration with stakeholders. Leverage your expertise to translate requirements into actionable...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$75K - $115K *

Empower your career by developing user-focused documentation for mission-critical systems. Collaborate with engineers and stakeholders to create clear, accessible content that enhances user experience...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$79K - $122K *

Empower your career by developing innovative Microsoft 365 solutions. This role involves end-to-end Power Platform development, ensuring compliance, and collaborating with stakeholders to enhance city...

Durham, NCRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$74K - $123K *

Unlock potential by leading proactive threat detection and response efforts. Collaborate with a skilled team to investigate cyber threats, mentor junior analysts, and enhance security operations, ensu...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $141K *

Unlock potential by leading internal project management and systems support for diverse information systems. Collaborate with teams to analyze data, enhance efficiency, and drive technology initiative...

Woodbridge, VARemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Empower business success by collaborating with cross-functional teams to enhance operations, gather requirements, and implement IT solutions that align with strategic goals. Drive improvements in orde...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$92K - $110K *

Contribute to advancing enterprise Identity, Credential, and Access Management capabilities by providing systems analysis, requirements traceability, and technical documentation support across multipl...

Washington, DCRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $122K *

Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $170K *

Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$70K - $103K *

Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $162K *

Help us optimize business operations by analyzing complex data and processes. Collaborate with key functions to develop strategies that enhance efficiency and support future business objectives in a d...

San Antonio, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Engage with us to lead application support for healthcare systems, leveraging your Epic expertise. Drive operational excellence and guide a dedicated team through the application lifecycle, ensuring o...

Johnson City, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Take ownership of complex technical issues, driving resolution and enhancing customer experience through deep problem-solving and collaboration with cross-functional teams...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.