Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$95K - $115K *

Champion data-driven decision-making by bridging clinical operations and analytics. Lead projects, deliver actionable insights, and enhance performance across clinics while managing stakeholder commun...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Champion enterprise support excellence by architecting a new function, diagnosing complex issues across security identity stacks, automating workflows, and driving customer success in a high-impact, c...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to enhancing data quality and insights. As a Data Analyst, you'll analyze cost data, conduct research, and collaborate with teams to streamline processes, ensuring accurat...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Lead the charge in solving customer polymer processing challenges by leveraging a decade of expertise in polymer materials and scientific molding. Collaborate cross-functionally to drive product devel...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $110K *

Drive upgrades and enhancements for clinical communication products, ensuring seamless integration and performance. Collaborate with cross-functional teams to resolve complex issues and improve proces...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Transform regulatory environments by configuring and supporting Veeva Vault RIM systems. Collaborate with clients to ensure compliance and reliability while implementing ongoing managed services and a...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining endpoint management by designing and optimizing Active Directory, Group Policy, and Intune solutions for a global organization, ensuring seamless integration and user pro...

Pennsylvania, USRemote

2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Transform your career by leading a dynamic team in enterprise application integrations. Drive strategy, development, and governance while enhancing connectivity across various platforms. Foster techni...

Richmond Hill, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $164K *

Lead our cybersecurity and governance initiatives, enhancing security operations and risk management while driving compliance with CMMC 2.0 and ISO/IEC 27001 standards. Collaborate across teams to imp...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$220K - $330K *

Unlock potential by leading high-performing solution engineering teams in Financial Services. Drive pre-sales strategies, mentor talent, and enhance customer experiences through innovative AI solution...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$78K - $120K *

Transform pharmacy application support processes by providing expert L2/L3 troubleshooting, ensuring the operational excellence of pharmacy systems and integration with healthcare platforms for enhanc...

Frisco, TXRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Technical Services

$91K - $129K *

Transform product development by coordinating timelines, facilitating collaboration, and ensuring accurate delivery of materials. Leverage critical thinking and communication skills to support leaders...

Kansas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Support the installation, maintenance, and troubleshooting of Battery Energy Storage Systems. Leverage your expertise in electrical systems and energy management to ensure optimal performance and safe...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $104K *

Take ownership of remote technical support for MR and CT equipment, ensuring quality issue resolution and customer satisfaction. Work closely with engineers and clients, leveraging extensive troublesh...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $120K *

Collaborate with cross-functional teams to design and develop user-centric web applications, integrating AI-driven insights for high-stakes decision-making workflows while ensuring performance and sec...

Virginia, USRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Join our dynamic team to design and develop cutting-edge AI platforms, enhancing decision-making workflows through innovative web applications and robust backend services. Collaborate across the full...

Virginia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a dynamic team to design and develop a next-gen AI platform, focusing on intelligent agent frameworks and modern web applications. Collaborate across the full stack to enhance decision-making wor...

Virginia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading technology strategy for Facilities Management and Workplace Services. Drive platform governance, lifecycle management, and continuous improvement to enhance operations and...

Indianapolis, INRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$195K - $293K *

Transform customer ecosystems through strategic technical leadership, fostering relationships and driving adoption of innovative solutions across the organization while enhancing business value and mi...

Washington, DCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $94K *

Engage with clients by managing media services, developing integrated strategies, and ensuring campaign success. Collaborate with teams to drive innovative solutions and mentor junior members while ma...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform complex technical programs by leading cross-functional teams, ensuring timely delivery and fostering collaboration. Leverage your expertise to drive innovation and enhance productivity throu...

San Diego, CARemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $105K *

Lead the charge in delivering impactful software solutions while collaborating with sales teams to demonstrate how technology transforms client businesses, driving growth and efficiency through a cons...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $135K *

Take ownership of field services in the data center market, ensuring quality and safety standards while managing customer projects effectively. Expect extensive travel across the U.S. to deliver excep...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Join a team that's dedicated to enhancing product learning experiences for credit unions and MAP employees. You'll design, develop, and deliver engaging training that empowers users to confidently ado...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.