Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$83K - $124K *

Unlock potential by leading the design and implementation of CI/CD pipelines, enhancing software delivery and operational stability for enterprise applications while collaborating with cross-functiona...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Unlock potential by ensuring data accuracy in a conversational analytics platform. Collaborate with Product Management, Data Science, and Engineering to enhance user queries and improve data represent...

Philadelphia, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Optimize your career by leading innovative ServiceNow solutions, engaging with the community, and mentoring teams to enhance business development and strategic growth in a dynamic environment...

Arlington, VARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Engage in technical presales as you partner with sales teams to deliver innovative customer service automation solutions. Leverage your expertise in AI, analytics, and customer engagement to enhance s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $116K *

Join a team that's redefining application support by leveraging modern web technologies. You'll ensure the availability of critical enterprise applications, troubleshoot issues, and collaborate with c...

Frisco, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$72K - $90K *

Lead data-driven insights to enhance business performance, collaborating across teams to support strategic initiatives. Utilize technical skills in SQL, Python, and data visualization to drive impactf...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Join a team that's driving transformative change through strategic analysis and execution. This high-visibility role collaborates with leadership to ensure progress on critical initiatives and enhance...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $140K *

Shape the future of technology solutions as a Systems Administrator, ensuring optimal performance of complex software systems and network infrastructures for critical operations while leading and enha...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Optimize CI/CD pipelines and improve Azure infrastructure to enhance deployment and observability. Collaborate with teams, addressing performance issues while deploying critical products that elevate...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$69K - $101K *

Empower our Micro-Fulfillment Operations team by ensuring optimal performance and reliability of automated systems. Engage with customers to troubleshoot and resolve complex technical issues, enhancin...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Lead the charge in enhancing integration processes by analyzing, documenting, and supporting seamless data exchanges with external ATS partners, driving efforts towards scalability and efficiency acro...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Shape the future of customer relationships by driving value and retention for large organizations, collaborating closely with sales and product teams to ensure success and growth through data-driven i...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $270K *

Unlock potential by guiding application security strategies across diverse product landscapes. In this senior technical role, you'll influence architecture, mentor teams, and enhance security processe...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by supporting and optimizing D365 Finance & Operations modules. Collaborate with teams to troubleshoot issues, enhance processes, and ensure seamless system performance for retail ope...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$63K - $105K *

Shape the future of enterprise applications by leveraging your SAP ABAP expertise. Collaborate with cross-functional teams to design, develop, and implement innovative solutions that enhance business...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Reimagine the efficiency of Retail Banking systems while managing projects, enhancing workflows, and supporting daily operations. Collaborate with teams to optimize procedures, ensure compliance, and...

Jackson, MSRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$112K - $150K *

Transform the future of program management by leading strategic initiatives, overseeing budgets, and fostering strong client relationships. Drive operational excellence and ensure program outcomes ali...

Richmond, VARemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Transform healthcare operations by optimizing Epic HB applications, ensuring seamless billing workflows, and providing expert support. Collaborate with stakeholders to enhance system functionality and...

Miami, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$70K - $103K *

Optimize SAP Time Management solutions by configuring, testing, and supporting integrations. Collaborate with teams to enhance processes, resolve issues, and deliver training, ensuring effective timek...

Virginia, USRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $120K *

Transform your career by joining a dynamic IT Services team as a ServiceNow System Administrator. Collaborate with stakeholders to design and enhance enterprise solutions, ensuring optimal performance...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$109K - $144K *

Lead the charge in optimizing Epic Population Health applications, ensuring effective support, administration, and collaboration with multi-disciplinary teams to enhance patient engagement and improve...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$72K - $115K *

Join a dynamic team as you collaborate on innovative electrical designs, progressing from basic tasks to complex projects while ensuring quality and efficiency in a supportive environment...

CanadaRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$78K - $104K *

Inspire efficient EHR system performance by leading applications analysis and optimization. Drive project management and collaboration while mentoring team members and enhancing patient care through e...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $125K *

Empower your career by driving the integration and migration of data for a vital financial management system. Collaborate with experts to enhance system reliability and operational efficiency in a ful...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$172K - $240K *

Join a team that's redefining AI security! As a Principal AI Security Engineer, you'll lead assessments, design controls, and partner with teams to ensure safe AI adoption across the enterprise, drivi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.