Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$100K - $130K *

Unlock potential by developing innovative software solutions using cutting-edge technologies. Collaborate closely with teams to create high-quality applications while adapting to new tools and process...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Analyze and evaluate network anomalies in a 24/7 SOC environment. Collaborate with analysts on cyber threats, develop incident reports, and enhance SOC processes. Build test labs for research and prov...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive enterprise-wide IT service management governance and process integration. Lead service-quality improvements and ITIL best-practice adoption across all service-management processes for enhanced s...

Chicago, ILRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Champion the development of cutting-edge infrastructure for AI systems, focusing on Kubernetes management, automated deployments, and reliable scaling to support enterprise demands across multiple clo...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Unlock potential by architecting and enhancing next-gen research platforms, driving automation and reliability to provide researchers with cutting-edge tools. Collaborate in a dynamic environment brid...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Engage in a dynamic role leading security operations and AI integration. Oversee real-time threat monitoring and incident response while developing automated workflows in a cutting-edge, multi-tenant...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform engineering concepts into successful project implementations by collaborating with design teams and providing technical expertise on cooling systems for optimal project execution and custome...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$61K - $98K *

Transform the landscape of risk management by overseeing collections and funding returns, analyzing transaction patterns, and collaborating with teams to resolve complex cases while driving process im...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $175K *

Deliver innovative datacenter, cloud, and network solutions by leading architecture design, client engagement, and technical governance. Collaborate with cross-functional teams to shape complex infras...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$208K - $249K *

Transform enterprise analytics by leading the design and delivery of SAP solutions. Leverage your expertise in data architecture and advanced analytics to drive impactful business insights and optimiz...

Plano, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$102K - $184K *

Advance your career by owning end-to-end commercial analyses, partnering with key stakeholders to deliver actionable insights. Shape a newly formed analytics function and contribute to innovative meth...

Alpharetta, GARemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$150K - $165K *

Unlock the potential of our Order Management systems by leading complex IT projects, enhancing Oracle applications, and collaborating with cross-functional teams to drive continuous improvement and in...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Drive EDI transaction accuracy and compliance by managing workflows, analyzing partner requirements, and ensuring data integrity. Collaborate with stakeholders to resolve issues and support operationa...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Partner with us to enhance clinical IT solutions as an Epic Analyst II, providing critical support, training, and implementation for Epic EHR systems. Collaborate with teams to optimize workflows and...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Unlock insights as a Senior Data Analyst, driving innovation through data analysis and strategic decision-making. Collaborate with cross-functional teams to develop solutions that enhance business per...

Windsor, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Engineer cutting-edge Virtual Desktop Infrastructure and Linux platforms, driving automation and operational excellence. Collaborate with teams to enhance user experience and modernize infrastructure...

Montreal, QCRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $95K *

Champion data-driven decision-making by developing complex models and strategies. Collaborate with cross-functional teams to analyze data, drive impactful operational changes, and fulfill business obj...

Virginia, USRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$64K - $147K *

Shape the future of business analysis by documenting requirements, collaborating with stakeholders, and delivering innovative solutions. Drive project success through effective communication and manag...

Lansing, MIRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $130K *

Take ownership of developing innovative software solutions, leveraging new technologies and processes. Collaborate closely with customers to create high-quality applications while adapting to evolving...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$116K - $174K *

Join a team that's driving innovation in functional and technical solutions. Leverage your extensive experience to lead cross-functional teams, shape strategic goals, and enhance business processes th...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$75K - $158K *

Shape the future of military logistics by designing and optimizing SAP TM solutions. Collaborate across teams to ensure seamless financial integration and enhance data visibility, all while supporting...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive quality assurance for ICT cabling infrastructure across 700+ Army Reserve sites. Collaborate with engineering teams and contractors to ensure compliance with technical standards and deliver exce...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Optimize cybersecurity initiatives by analyzing Splunk data, developing metrics, and creating reports that provide actionable insights for stakeholders. Collaborate with teams to enhance vulnerability...

Mechanicsburg, PARemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $103K *

Contribute to optimizing papermaking processes while building strong relationships with clients. Serve as a key engineer in training, supporting account management strategies to enhance efficiency and...

Georgia, USRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Empower data-driven decisions by building scalable data models and analytics solutions. Collaborate with cross-functional teams to transform raw data into actionable insights, ensuring high-quality re...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.