Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$93K - $125K *
Join a dynamic team as a technical resource, enhancing enterprise applications and infrastructure services. Drive operational excellence, support cross-functional initiatives, and ensure reliable, sec...
2 days ago
$80K - $95K *
Empower scientific innovation by providing expert installation and maintenance of advanced analytical equipment. Build strong customer relationships while resolving complex issues and ensuring optimal...
Today
GenAI & High Performance Computing (HPC) Delivery Engineer
$110K - $142K *
Help us deliver cutting-edge GenAI and HPC solutions by deploying and optimizing GPU-accelerated systems. Join a dynamic team to enhance performance and support enterprise customers across the U.S. in...
Reposted 4 days ago
GenAI & High Performance Computing (HPC) Delivery Engineer
$122K - $158K *
Join a dynamic team as a GenAI & HPC Delivery Engineer, driving cutting-edge GPU solutions and optimizing performance for AI and HPC infrastructures. Engage directly with customers, ensuring successfu...
Reposted 4 days ago
GenAI & High Performance Computing (HPC) Delivery Engineer
$122K - $158K *
Join us to elevate cutting-edge HPC and GenAI solutions through hands-on deployment, configuration, and optimization of GPU-accelerated systems, while collaborating with enterprise customers across th...
Reposted 4 days ago
Associate Customer Support Engineer
$78K - $82K *
Transform your career by providing expert technical support to enterprise customers. Engage with a globally distributed team while troubleshooting and resolving issues with our advanced SaaS threat in...
Reposted 3 weeks ago
Sr. Network Operations Analyst
$110K - $130K *
Elevate network operations by leading complex incident responses and mentoring teams. Collaborate with cross-functional partners to enhance network reliability and operational maturity across global e...
3 days ago
Manager, Engineering, Managed Services – AIX, Unix & Linux
$126K - $177K *
Lead a dynamic Managed Services Engineering Team to enhance customer satisfaction, optimize operations, and drive continuous service improvement while fostering strong relationships with clients and p...
2 weeks ago
Service Delivery Manager - Infrastructure Operations, Workload Automation & Incident Response?
$110K - $130K *
Drive operational excellence by leading infrastructure and workload automation services. Oversee incident response and service delivery, ensuring high performance and reliability across diverse techno...
Yesterday
$91K - $141K *
Join a dedicated team transforming legacy systems into modern, cloud-native architectures. Utilize your software development skills in a collaborative environment focused on application modernization...
4 weeks ago
Professional Services Engineer III
$100K - $120K *
Elevate your career by developing and supporting NCR Atleos financial software solutions for ATMs. Collaborate with teams to deliver complex solutions, ensuring quality and performance while providing...
2 weeks ago
Sr Financial Analyst, Technology
$104K - $119K *
Shape the future of financial strategy by partnering with leadership teams to drive budgeting, forecasting, and analytics. Leverage your expertise to enhance operational efficiency and deliver insight...
1 week ago
Senior Analyst, Process Improvement
$70K - $130K *
Transform operational efficiency by leading process improvement initiatives, analyzing performance metrics, and collaborating with cross-functional teams to implement sustainable solutions that align...
1 week ago
$100K - $120K *
Grow your career with a dynamic role focused on coding, cloud resources, and database support. Lead automation projects, solve unique challenges daily, and collaborate with teams to deliver practical...
Today
$71K - $120K *
Unlock your potential as a Cybersecurity Control Analyst, driving compliance and control assessments while collaborating with diverse stakeholders to enhance our GRC program and strengthen cybersecuri...
5 days ago
Senior Windows Engineer - Managed Services
$106K - $150K *
Unlock potential by providing expert operational support for Windows environments. Manage complex incidents, ensure service availability, and collaborate across teams to enhance customer experiences i...
1 week ago
Technical Product Specialist, BRIX
$80K - $95K *
Take ownership of technical customer engagements, troubleshooting software issues, and enhancing product reliability. Collaborate with cross-functional teams to drive customer success and inform produ...
2 days ago
Technology Solutions Professional
$73K - $100K *
Join us to ensure the quality and reliability of technology solutions by testing software applications and system configurations, collaborating with cross-functional teams to identify defects and vali...
Yesterday
Platform Tester - (Back-End Systems)
$86K - $115K *
Elevate the quality of healthcare technology by owning test strategies for platform components, enhancing automation, and ensuring stability across releases. Collaborate with cross-functional teams to...
2 weeks ago
$110K - $130K *
Empower your career by leveraging your cybersecurity expertise to drive software modernization initiatives. Contribute to operational objectives while ensuring compliance within a collaborative Agile...
4 weeks ago
$100K - $120K *
Accelerate customer success by managing complex projects, influencing stakeholders, and ensuring seamless implementation of products. Collaborate across teams to enhance delivery processes and client...
Reposted 4 weeks ago
$90K - $110K *
Elevate business processes by analyzing and transforming asset management systems with a focus on data strategy and AI. Collaborate with cross-functional teams to enhance delivery of digital capabilit...
Reposted 3 weeks ago
Software Customer Service Manager
$100K - $115K *
Join a team that's dedicated to enhancing customer success through expert management of software solutions, ensuring exceptional service delivery and operational excellence in public safety environmen...
3 days ago
Technical Support Engineer (Americas/EMEA - Remote)
$106K - $133K *
Transform customer support by creating and enhancing back-office tools using PHP and Laravel. Collaborate with cross-functional teams to tackle complex problems, automate workflows, and improve servic...
Reposted 2 weeks ago
Organizational Development Analyst
$72K - $135K *
Champion the design and delivery of impactful learning initiatives, ensuring alignment with business needs while enhancing the learner experience across a global Operations organization...
Today
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.