Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$96K - $120K *

Join a dynamic team to manage Payroll and Time Tracking system enhancements, document specifications, analyze HR data, support stakeholders, and improve processes while collaborating across HR functio...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join a team that's dedicated to advanced support for industrial control systems. As a key escalation point, you'll tackle complex issues, drive system stability, and mentor junior staff in a dynamic 2...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Optimize healthcare operations by analyzing equipment utilization, reducing unnecessary rentals, and driving impactful process improvements through data-driven insights and strong partnerships with cl...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...

Tempe, AZRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Shape innovative solutions for public safety and more as a Staff Solutions Engineer. Collaborate with regional teams to enhance technical pre-sales support, craft winning strategies, and deliver best...

New York, NYRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Transform business outcomes by analyzing requirements and delivering strategic solutions. Act as a liaison between business and IT, leveraging expertise in Oracle's platforms to drive project success...

San Ramon, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's transforming IT solutions through ServiceNow support and enhancements. You'll collaborate with various teams to optimize platform performance for leading brands, ensuring effective...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving strategic growth within enterprise accounts. Lead cross-functional teams to manage client relationships, develop account strategies, and identify new opportunities, ensurin...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Deliver advanced technical support for desktop, server, and cloud environments, ensuring optimal performance and security. Mentor junior staff while resolving complex issues and enhancing client satis...

California, USRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$78K - $156K *

Join a team that's dedicated to enhancing business systems through design, configuration, and support. As a Senior Application Analyst, you'll lead improvements, mentor junior analysts, and ensure sea...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$78K - $156K *

Manage system design, enhancements, and support as a Senior Application Analyst. Collaborate with stakeholders, mentor junior team members, and improve workflows while ensuring application performance...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Advance your career by managing complex cybersecurity incidents, leading response efforts, and developing comprehensive incident reports. Collaborate with teams to enhance security protocols and condu...

Montreal, QCRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in incident management and response, driving effective remediation strategies and assessments. Collaborate with teams to formulate incident response plans, conduct training exercises...

Atlanta, GARemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing cybersecurity through expert incident management, response, and analysis. Lead global efforts, develop training scenarios, and create comprehensive reports to...

Vancouver, BCRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive the administration and enhancement of Nagios XI monitoring systems, ensuring optimal performance and coverage across diverse environments. Collaborate with IT teams to identify gaps and implemen...

Pennsylvania, USRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving technical integration and validation for Ambient AI Scribe initiatives. Collaborate with clinical teams to enhance workflows, troubleshoot issues, and ensure operational re...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $246K *

Lead the charge in driving technical sales effectiveness and team development. Oversee a skilled team supporting complex infrastructure solutions, enhancing customer engagement, and fostering collabor...

Morrisville, NCRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead advanced technical support for enterprise endpoint migrations, ensuring seamless operations and user experience. Collaborate with cross-functional teams to troubleshoot complex issues and drive s...

Fort George G Meade, MDRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$75K - $158K *

Empower cross-functional teams as a Business Analyst, driving Agile practices, refining backlogs, and aligning business objectives with technical execution to enhance project outcomes and stakeholder...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Shape the future of data analytics in humanitarian services. Lead advanced data analysis, deliver insights, and develop visualizations to optimize decision-making and foster a data-driven culture acro...

CanadaRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$94K - $164K *

Champion innovative business analysis strategies to drive enterprise alignment, enhance decision-making, and deliver measurable outcomes. Collaborate with leadership to shape initiatives that support...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$104K - $153K *

Champion innovative AI-driven self-service solutions, enhancing employee experiences through ServiceNow. Collaborate with teams to streamline processes, ensuring high-quality engineering from design t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Transform telecom project delivery by managing design tasks, mentoring consultants, and ensuring budget adherence. Collaborate with stakeholders to mitigate risks and enhance project outcomes through...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Lead a team of network engineers to design, implement, and secure cloud and hybrid network infrastructures, ensuring reliability and scalability while mentoring staff and driving process improvements...

Tallahassee, FLRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead and inspire a skilled agile team focused on the ServiceNow Platform, ensuring efficient delivery of enterprise service management solutions while collaborating with stakeholders to prioritize and...

Wilmington, DERemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.