This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.
A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.
Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.
A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.
Director, User Experience & Design
$184K - $231K *
Elevate user engagement by leading design for embedded analytics in a complex multi-team environment. Drive design strategy, enhance system usage, and collaborate closely with engineering to deliver e...
3 weeks ago
$120K - $150K *
Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...
1 week ago
Director, Product Management - Global Customer Experience
$245K - $260K *
Lead the charge in enhancing global digital customer experiences across web and mobile platforms. Define product vision and strategy to drive key commerce initiatives, optimize user engagement, and ch...
2 weeks ago
Senior Director Client Services
$120K - $150K *
Join a dynamic team as you manage client relationships, ensuring delivery excellence and strategic alignment. Lead internal collaboration and communications while driving projects to success, fosterin...
Today
Product Director, Digital Channels
$165K - $170K *
Transform the digital channels portfolio by leading cross-functional projects and strategies while managing financial performance and product lifecycles. Leverage AI tools and data analytics to drive...
4 days ago
Director, Digital Workplace & End User Services
$138K - $247K *
Lead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experi...
1 week ago
$120K - $150K *
Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...
1 week ago
$150K - $170K *
Shape the future of communication strategies by leading diverse teams to enhance customer satisfaction and loyalty, while driving business growth through innovative communication initiatives and colla...
2 weeks ago
Director, Patient & Provider Services
$100K - $130K *
Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...
6 days ago
Director, Product Designer, Consumer Experience
$165K - $196K *
Shape industry-leading consumer experiences as you design and guide a high-performing team, translating complex product mechanics into engaging interfaces that enhance user satisfaction and drive busi...
2 weeks ago
Director - Strategic Client Group
$157K - $213K *
Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...
1 week ago
$80K - $110K *
Unlock potential by facilitating seamless customer experiences through project management and relationship building. Drive adoption and satisfaction, ensuring successful implementations and long-term...
1 week ago
$120K - $150K *
Champion organizational excellence by spearheading project management strategies and frameworks. Drive cross-functional collaboration, optimize resource allocation, and ensure seamless execution of mu...
3 weeks ago
Manager, Customer Experience Operations & Enablement
$100K - $130K *
Unlock potential by leading strategic CX operations to drive retention, enhance customer experience, and optimize cross-functional initiatives, ensuring data integrity and scalable processes for measu...
1 week ago
$120K - $180K *
Transform customer experience by leading strategic initiatives in a dynamic B2B SaaS environment. Drive retention, efficiency, and scalability within post-sale operations while shaping company strateg...
3 weeks ago
Director, Customer & Consumer Insights
$150K - $170K *
Drive consumer insights initiatives that shape strategic decisions, enhance product experiences, and foster a culture of data-driven growth. Collaborate with cross-functional teams to ensure insights...
3 weeks ago
VP, GTM Programs and Experiences
$230K - $250K *
Support our growth strategy by leading GTM event execution and cross-functional alignment. Drive strategies across the client journey, ensuring cohesion in planning and execution from new acquisition...
6 days ago
$120K - $150K *
Elevate customer experience through strategic management of quality, training, and knowledge systems. Impact agent performance using AI tools while collaborating with cross-functional teams to ensure...
2 weeks ago
Associate Director, Client & Delivery Excellence
$100K - $130K *
Join a team that's committed to delivering exceptional client experiences by driving strategic initiatives, overseeing program operations, and building lasting client relationships while cultivating t...
3 weeks ago
$100K - $130K *
Redefine client engagement by leading a tech-driven Client Experience team, enhancing service quality through innovative tools, and fostering talent for operational excellence in a fast-paced support...
Reposted yesterday
$180K - $210K *
Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...
1 week ago
Director, Solutions - Commercial Enablement
$120K - $150K *
Transform customer insights into actionable logistics solutions by collaborating across teams to ensure competitive and viable proposals. Lead multiple, concurrent projects while driving innovation an...
3 weeks ago
Director, Commercial Customer Success
$130K - $180K *
Drive success by scaling our Commercial Customer Success function, defining strategy, enhancing partner success, and leading a team to ensure customers achieve their goals and maximize value while pro...
5 days ago
Senior Manager, Customer Experience
$143K - $210K *
Shape the future of customer resolutions by leading a high-impact team, driving strategic initiatives, optimizing performance through data, and fostering talent in a dynamic, cross-functional environm...
1 week ago
$90K - $120K *
Accelerate progress at the forefront of branded merchandise, leading a dynamic team to enhance client relationships through innovative product solutions and operational excellence, driving strategic g...
6 days ago
What skills are needed for a Director, Customer Experience?
Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.
How much does a Director, Customer Experience make on average?
While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.
Are there growth opportunities for a Director, Customer Experience?
Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.
What industries need a Director, Customer Experience?
Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.