Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $95K *
Help us ensure the reliability and performance of critical IT systems by managing infrastructure, providing support, and collaborating on modernization efforts to enhance enterprise applications and s...
2 days ago
Senior Product Security Engineer
$115K - $140K *
Join a team that's shaping the future of industrial security by embedding cybersecurity into product lifecycles. Drive secure development practices across diverse platforms, ensuring compliance and ri...
3 weeks ago
$80K - $95K *
Accelerate progress at the forefront of network engineering by migrating legacy systems to a robust Cisco infrastructure. Collaborate with technical teams to troubleshoot and enhance connectivity whil...
Today
$95K - $115K *
Partner with us to ensure high-performance, secure networks across multiple sites. You'll play a key role in integrating new systems and enhancing network capabilities, ensuring our infrastructure is...
Reposted 1 week ago
$80K - $95K *
Join a team that's pivotal in bridging client needs with manufacturing capabilities, delivering reliable medium-voltage transformer solutions for critical infrastructure projects in data centers and r...
Yesterday
Linux Systems Engineering Senior Specialist
$87K - $131K *
Unlock potential by leading Linux systems engineering efforts to enhance cybersecurity compliance and operational efficiency in a dynamic DOD environment. Collaborate with stakeholders to deliver inno...
Today
$80K - $95K *
Transform laboratory operations by ensuring optimal infrastructure and equipment functionality. Collaborate with R&D teams and IT to maintain reliable lab environments, enhancing research and developm...
3 weeks ago
$120K - $145K *
Unlock potential by leading electrical engineering efforts for facility construction, installation, and commissioning. Drive compliance, oversee power distribution, and ensure safe operations while co...
2 weeks ago
$110K - $130K *
Drive electrical engineering excellence by leading facility construction, installation, and commissioning efforts. Collaborate with teams to ensure compliance, troubleshoot issues, and establish robus...
2 weeks ago
$80K - $120K *
Partner with us to enhance safety in Marine Corps weapons systems through rigorous analysis and collaboration. Leverage your expertise to identify risks, recommend mitigations, and ensure compliance w...
Today
$95K - $115K *
Join a team that's dedicated to enhancing safety in Marine Corps weapons systems. Collaborate with diverse stakeholders to analyze risks, recommend mitigations, and ensure compliance with safety stand...
Yesterday
Technical Staff Engineer - Software
$91K - $232K *
Develop innovative embedded software solutions for high-precision timing systems. Collaborate with cross-functional teams to ensure reliability and performance while leading the design and implementat...
2 weeks ago
$95K - $137K *
Lead the charge in transforming IT support through automation and AI, enhancing employee experience and operational efficiency while proactively addressing recurring issues and optimizing helpdesk wor...
1 week ago
Technical Solutions Consultant - Americas
$100K - $120K *
Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...
Reposted 2 weeks ago
$80K - $95K *
Unlock potential by driving manufacturing excellence through process optimization, technical support, and collaboration with cross-functional teams. Ensure quality and efficiency in product developmen...
Yesterday
$75K - $97K *
Join a dynamic R&D team to support medical device product design and testing. Utilize your technical skills to ensure compliance, troubleshoot issues, and contribute to innovative solutions that enhan...
3 weeks ago
$113K - $140K *
Champion the reliability and performance of critical systems, driving architecture evolution and incident response. Collaborate with a skilled team across AWS and Azure, ensuring security and scalabil...
Reposted 2 days ago
$110K - $130K *
Lead the charge in technology planning and operational support, bridging teams to ensure effective delivery and continuous improvement of site technology services in a complex manufacturing environmen...
1 week ago
ITIL Process Consultant, Problem Management Focus
$100K - $120K *
Transform IT service management by leading Change, Configuration, and Technology Asset Management processes. Drive compliance and operational excellence while mentoring peers and managing complex proj...
3 days ago
System Engineer - Balance of Plant
$100K - $120K *
Drive improvements in equipment reliability and lifecycle management across generating facilities. Collaborate with diverse teams to optimize maintenance strategies and support capital projects, ensur...
2 weeks ago
$109K - $152K *
Transform customer communications by leveraging technical expertise and pre-sales experience. Collaborate with clients to identify needs and deliver tailored solutions, while effectively communicating...
Reposted 1 week ago
$114K - $158K *
Shape the future of communications by partnering with clients to deliver innovative, technical solutions. Leverage your expertise to guide customers through complex challenges, ensuring their success...
2 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Elevate telecommunications network capabilities by designing and managing complex systems. Collaborate with cross-functional teams to implement voice, data, and wireless solutions, ensuring seamless c...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Engineer innovative telecommunications networks, supporting voice, data, and video services. Collaborate with cross-functional teams to design, implement, and maintain systems, ensuring optimal perfor...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Transform telecommunications networks by designing and managing complex systems. Collaborate with cross-functional teams to implement innovative solutions that support voice, data, and video services...
4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.