Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$110K - $130K *
Drive electrical engineering excellence by leading facility construction, installation, and commissioning efforts. Collaborate with teams to ensure compliance, troubleshoot issues, and establish robus...
2 weeks ago
$80K - $120K *
Partner with us to enhance safety in Marine Corps weapons systems through rigorous analysis and collaboration. Leverage your expertise to identify risks, recommend mitigations, and ensure compliance w...
Today
$95K - $115K *
Join a team that's dedicated to enhancing safety in Marine Corps weapons systems. Collaborate with diverse stakeholders to analyze risks, recommend mitigations, and ensure compliance with safety stand...
Yesterday
Technical Staff Engineer - Software
$91K - $232K *
Develop innovative embedded software solutions for high-precision timing systems. Collaborate with cross-functional teams to ensure reliability and performance while leading the design and implementat...
2 weeks ago
$95K - $137K *
Lead the charge in transforming IT support through automation and AI, enhancing employee experience and operational efficiency while proactively addressing recurring issues and optimizing helpdesk wor...
1 week ago
Technical Solutions Consultant - Americas
$100K - $120K *
Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...
Reposted 2 weeks ago
$80K - $95K *
Unlock potential by driving manufacturing excellence through process optimization, technical support, and collaboration with cross-functional teams. Ensure quality and efficiency in product developmen...
Yesterday
$75K - $97K *
Join a dynamic R&D team to support medical device product design and testing. Utilize your technical skills to ensure compliance, troubleshoot issues, and contribute to innovative solutions that enhan...
3 weeks ago
$113K - $140K *
Champion the reliability and performance of critical systems, driving architecture evolution and incident response. Collaborate with a skilled team across AWS and Azure, ensuring security and scalabil...
Reposted 2 days ago
$110K - $130K *
Lead the charge in technology planning and operational support, bridging teams to ensure effective delivery and continuous improvement of site technology services in a complex manufacturing environmen...
1 week ago
ITIL Process Consultant, Problem Management Focus
$100K - $120K *
Transform IT service management by leading Change, Configuration, and Technology Asset Management processes. Drive compliance and operational excellence while mentoring peers and managing complex proj...
3 days ago
System Engineer - Balance of Plant
$100K - $120K *
Drive improvements in equipment reliability and lifecycle management across generating facilities. Collaborate with diverse teams to optimize maintenance strategies and support capital projects, ensur...
2 weeks ago
$109K - $152K *
Transform customer communications by leveraging technical expertise and pre-sales experience. Collaborate with clients to identify needs and deliver tailored solutions, while effectively communicating...
Reposted 1 week ago
$114K - $158K *
Shape the future of communications by partnering with clients to deliver innovative, technical solutions. Leverage your expertise to guide customers through complex challenges, ensuring their success...
2 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Elevate telecommunications network capabilities by designing and managing complex systems. Collaborate with cross-functional teams to implement voice, data, and wireless solutions, ensuring seamless c...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Engineer innovative telecommunications networks, supporting voice, data, and video services. Collaborate with cross-functional teams to design, implement, and maintain systems, ensuring optimal perfor...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Transform telecommunications networks by designing and managing complex systems. Collaborate with cross-functional teams to implement innovative solutions that support voice, data, and video services...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Elevate your career by designing and managing telecommunications networks. Collaborate with professionals to implement voice, data, and wireless services, ensuring robust network solutions from incept...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Engineer your future with us by designing and managing telecommunications networks. Collaborate on complex projects, ensuring seamless voice and data services while supporting innovative technologies...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Engineer and develop telecommunications networks to support voice, data, and video services. Collaborate with cross-functional teams to design, implement, and maintain complex network systems, ensurin...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Transform telecommunications networks by designing and managing complex systems. Collaborate with professionals to implement voice, data, and wireless services, ensuring seamless operation and support...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Engage in the design and management of telecommunications networks, ensuring effective support for voice, data, and video services. Collaborate with professionals to develop solutions and maintain hig...
4 weeks ago
Telecommunications Network Engineer - Basic
$60K - $110K *
Drive the design and management of telecommunications networks, ensuring effective support for voice, data, and video services. Collaborate with cross-functional teams to implement solutions and maint...
4 weeks ago
Senior Server Tech Services Engineer
$96K - $173K *
Unlock potential by leading complex technical escalations and resolving high-severity hardware and network issues. Collaborate with teams to drive operational excellence on a global scale, ensuring op...
1 week ago
Senior Server Tech Services Engineer
$96K - $173K *
Empower our global infrastructure by resolving high-severity hardware and network issues. Lead technical escalations, mentor engineers, and drive operational excellence across one of the world's large...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.